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Virtual Customer Service Manager Jobs in Maple Ridge, BC

Fuchs Lubricants

Customer Service Rep

Langley, BC

CA$26 - CA$28/hr

As a Customer Order Management Representative, you'll be at the forefront of our order-to-cash ... Post-secondary education or equivalent work experience. * 3+ years in B2B customer service ...

U-Haul

Customer Service Representative

Abbotsford, BC

CA$18.25 - CA$19/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

U-Haul

Customer Service Representative

Surrey, BC · On-site

CA$18.25 - CA$19/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

New

U-Haul

Customer Service Representative

Langley, BC · On-site

CA$18.25 - CA$19/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

U-Haul

Customer Service Representative

Port Moody, BC

CA$18.25 - CA$19/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

Teledyne

Customer Service Representative

Richmond, BC · On-site

CA$38K - CA$50K/yr

Customer Service Representative - Sales Operations Join a team at the forefront of machine vision ... Process and manage sales orders in SAP with accuracy and speed * Handle and triage incoming ...

ASSA ABLOY

Service Co-Ordinator

Port Coquitlam, BC · On-site

Commercial Service Manager We are looking for a highly organized and customer-focused Service ... Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to ...

Kith

Customer Experience Supervisor

Vancouver, BC · On-site

CA$38 - CA$40/hr

... Management, the Customer Experience Supervisor supports operational priorities, helps guide daily team activities, and reinforces the brand vision by consistently modeling strong leadership, service ...

Dollar Tree

Customer Service Associate I

Surrey, BC · On-site

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Burnaby, BC · On-site

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

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Showing results 41-60

All JobsCustomer Service JobsVirtual Customer Service Manager JobsVirtual Customer Service Manager Jobs in Maple Ridge, BC

Virtual Customer Service Manager information

What does a virtual customer service manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

How does a virtual customer service manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What are the key skills and qualifications needed to thrive as a virtual customer service manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What is a remote virtual customer service manager job?

A remote virtual customer service manager oversees customer support teams and operations from a remote location, ensuring service quality and efficiency. The role typically requires strong communication skills, experience with customer service tools, and the ability to manage teams virtually, often involving scheduling, training, and performance monitoring.

What are popular job titles related to Virtual Customer Service Manager jobs in Maple Ridge, BC?

For Virtual Customer Service Manager jobs in Maple Ridge, BC, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service Manager jobs in Maple Ridge, BC look for?

The top searched job categories for Virtual Customer Service Manager jobs in Maple Ridge, BC are:

Virtual Customer Service Manager jobs near you
Infographic showing various Virtual Customer Service Manager job openings in Maple Ridge, BC as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 85% In-person, and 15% Remote job distribution.

Customer Service Rep

Fuchs Lubricants

Langley, BC

CA$26 - CA$28/hr

Full-time, Part-time

Re-posted 3 days ago

Fuchs Lubricants rating

7.0

Company rating: 7.0 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

MOVING YOUR WORLD by focusing on your success:

FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow.  We stand behind our core values: trust, creating value, respect, reliability, and integrity. Ours is a culture that fosters creativity and empowerment, values work/life balance, and gives you the freedom to excel. At FUCHS we aim to nurture your capabilities, ideas and career.

Salary:

FUCHS offers competitive pay commensurate with experience in a similar position. The range for this position is $26.00 - $28.00 per hour, but actual compensation will vary depending upon a new hire’s experience and qualifications as well as internal equity.

Your Responsibilities:

As a Customer Order Management Representative, you’ll be at the forefront of our order-to-cash process, ensuring everything runs smoothly and efficiently. This fast-paced role is perfect for someone who thrives on agility and excellent time management. Responsibilities include, but are not limited to:

  • Receive and process sales orders to ensure timely and complete delivery.
  • Assist in creating and maintaining new customer accounts.
  • Manage customer master data and handle pricing administration.
  • Address pricing variances with customers and the sales team.
  • Build and maintain strong relationships with our Canadian sales teams.
  • Process return authorizations and credit requests.

 

Qualifications we are looking for:

  • Post-secondary education or equivalent work experience.
  • 3+ years in B2B customer service (preferably in an industrial/manufacturing environment).
  • Strong written and verbal English and French communication required.
  • Microsoft Excel experience.
  • ERP experience (SAP preferred).
  • Exceptional communication and problem-solving skills, a proactive attitude, and the ability to thrive under pressure.
  • Experience with 3rd party customer portals, Ariba is a plus.
  • Ability to work flexible hours between a 7:30 am – 7:30 pm (ET) / 6:30 am – 4:30 pm (PT) timeframe.

These are your benefits:

FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow as professionals.  In this role, you will have the opportunity to work on projects that will expand your experience and challenge your abilities in the global marketplace.  The position also offers an excellent compensation package and a comprehensive suite of benefits. Detailed benefit information can be found at this link:https://fuchs.com/ca/en/benefits

FUCHS Lubricants Co. is an equal employment opportunity (EEO)/AA employer and strongly supports diversity in the workplace (m/f/d/v).

What Fuchs Lubricants employees say

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