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Virtual Customer Service Manager Jobs in Maple Ridge, BC

The Customer Service Representative will assist customers by educating them on our products and ... Solid crisis management, problem solving, administrative and organizational skills required.

Manage customer service inquiries related to vehicle logistics and shipments * Track and process high volumes of vehicle data, including VIN numbers * Coordinate and support vehicle movement through ...

Customer Service Representative (Temporary Contract) Location: Delta, BC Work Schedule: Monday to ... Microsoft Excel Microsoft Word Microsoft Outlook Strong organizational and time management skills ...

Every customer interaction is an opportunity to show that someone truly gets it. That we're ... Experience in managed services, consulting, or fast-paced service environments strongly preferred

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

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Virtual Customer Service Manager information

See Maple Ridge, BC salary details

$8

$26

$46

How much do virtual customer service manager jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for virtual customer service manager in Maple Ridge, BC is $26.04, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $32.97 per hour, depending on experience, location, and employer.

What does a Virtual Customer Service Manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

What are the key skills and qualifications needed to thrive as a Virtual Customer Service Manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

How does a Virtual Customer Service Manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What job categories do people searching Virtual Customer Service Manager jobs in Maple Ridge, BC look for? The top searched job categories for Virtual Customer Service Manager jobs in Maple Ridge, BC are:
What cities near Maple Ridge, BC are hiring for Virtual Customer Service Manager jobs? Cities near Maple Ridge, BC with the most Virtual Customer Service Manager job openings:
Infographic showing various Virtual Customer Service Manager job openings in Maple Ridge, BC as of June 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 85% In-person, and 15% Remote job distribution, with an average salary of $54,169 per year, or $26 per hour.
Customer Service Representative

Customer Service Representative

Bunzl

Pitt Meadows, BC

CA$45K - CA$47K/yr

Full-time

Posted 13 days ago


Bunzl rating

6.5

Company rating: 6.5 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

266th of 341 rated logistics


Job description

The Customer Service Representative will assist customers by educating them on our products and services, answering questions, taking and entering orders, utilizing & maintaining multiple software applications including online order guides and basic troubleshooting, interacting and working with Bunzl’s internal team including sales, service, procurement, warehouse & shipping, and management etc. as required to ensure our customers’ needs are met. Given the collaborative nature of this position with sales and warehouse personnel, this position is 100% in the office.

Compensation- $45K-$47K per annum

Hours- Monday to Friday 8:00am - 4:30pm

Responsibilities:

  • Provide our clients with high level customer service meeting/exceeding their needs.
  • Enter orders accurately into the system, checking for item accuracy and pricing, which can deviate by client.
  • Support customers on our online ordering eComm system.
  • Full cycle sales order processing: sales order, credit approval, invoicing and filing.
  • Complete administrative work, following up with purchasing or getting back to customers, with back orders or special orders.
  • Respond in an efficient and timely manner to inquiries and requests relating to our various products.
  • Provide customers with simple quotes.
  • Maintain current knowledge of all promotions.
  • Related duties involving customer service contact, via telephone, email, fax or regular mail.
  • Fill in across divisions and departments in order to provide exceptional service to our customers.
  • Must be able to work with minimal supervision, while being proficient and working in a team environment.

Requirements: 

  • Minimum 1-2 years previous customer service experience.
  • Proficient in dealing with escalated customer service situations.
  • Proficient verbal and written  communication skills.
  • Ability to work under pressure, multitask with meticulous follow up and tight deadlines.
  • Solid crisis management, problem solving, administrative and organizational skills required.
  • Consultative selling skills.
  • Fast learner with initiative and a great work attitude.
  • Ability to handle high volume calls, and a fast-paced environment.
  • Strong Computer Skills, including Microsoft Office and Windows based software.

Bunzl Canada Inc. (bunzlcanada.ca) provides the food and retail packaging, cleaning and hygiene products and equipment, safety and industrial supplies which keep over 58,000 Canadian businesses running optimally, every day. We bring our customers the advantage of global sourcing, product innovation and national scale combined with responsive local service and deep category expertise. Bunzl Canada is a certified Great Place to Work®. We are committed to creating an inclusive, equitable and positive working environment for all employees so that they experience a strong sense of belonging, while developing individually and professionally. Bunzl Canada is an operating company of Bunzl plc (BNZL.L), a FTSE100 company listed on the London Stock Exchange. With 27,000 employees in over 30 countries, our global presence spans the Americas, Europe, Asia Pacific, and the UK and Ireland. At Bunzl, you’ll find Unlimited Potential… Your Career - - Our Future! 

Bunzl Canada has a tradition of commitment to equal employment opportunity. It is our established policy to attract and retain the best qualified people without regard to race, colour, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.


What Bunzl employees say

Pay

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Hours and flexibility

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About Bunzl

Sourced by ZipRecruiter

Industry

Food and drink manufacturing

Company size

10,000+ Employees

Headquarters location

London, England, UK