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Virtual Customer Service Manager Jobs in Utah (NOW HIRING)

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Manager Customer Service

Salt Lake City, UT · On-site

As a Manager Customer Service, you will oversee customer service, administrative, operations, and logistics staff in the branch to help the Company achieve its sales, financial and service goals. In ...

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Manager Customer Service

Salt Lake City, UT · On-site

$85K/yr

As a Manager Customer Service, you will oversee customer service, administrative, operations, and logistics staff in the branch to help the Company achieve its sales, financial and service goals. In ...

Jerry Seiner

Service Manager

Salt Lake City, UT · On-site

$120K/yr

Create and maintain a customer-first service culture that consistently delivers exceptional experiences that result in industry leading CSI Scores and customer retention * Manage daily service ...

Heritage CDJR of Logan

Service Manager

Logan, UT · On-site

Service Manager Heritage Chrysler Dodge Jeep Ram of Logan Logan, Utah | Full-Time Leadership ... Resolve customer concerns with professionalism and urgency. * Maintain compliance with all ...

Heritage CDJR of Logan

Service Manager

Logan, UT · On-site

Service Manager Heritage Chrysler Dodge Jeep Ram of Logan Logan, Utah | Full-Time Leadership ... Resolve customer concerns with professionalism and urgency. * Maintain compliance with all ...

Heritage CDJR of Logan

Service Manager

Logan, UT · On-site

Service Manager Heritage Chrysler Dodge Jeep Ram of Logan Logan, Utah | Full-Time Leadership ... Resolve customer concerns with professionalism and urgency. * Maintain compliance with all ...

Heritage CDJR of Logan

Service Manager

Logan, UT · On-site

Service Manager Heritage Chrysler Dodge Jeep Ram of Logan Logan, Utah | Full-Time Leadership ... Resolve customer concerns with professionalism and urgency. * Maintain compliance with all ...

IWorq

Client Relations Specialist - iWorQ

Logan, UT · On-site

$45K/yr

Previous phone-based or virtual customer service experience * Excellent verbal and written communication skills * Strong time management and organizational skills * Comfortable learning and working ...

Overlook Point

Service Manager

West Valley City, UT · On-site

Strong leadership and customer service skills * EPA certification Type I, II, or Universal required ... Manage vendor and contractor communication - relay scope of work, schedule repairs, and follow up ...

Overlook Point

Service Manager

West Valley City, UT · On-site

$32 - $34/hr

Strong leadership and customer service skills * EPA certification Type I, II, or Universal required ... Manage vendor and contractor communication -- relay scope of work, schedule repairs, and follow up ...

IWorq

Client Relations Specialist - iWorQ

Logan, UT · Hybrid

$45K/yr

Previous phone-based or virtual customer service experience * Excellent verbal and written communication skills * Strong time management and organizational skills * Comfortable learning and working ...

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Showing results 21-40

All JobsCustomer Service JobsVirtual Customer Service Manager JobsVirtual Customer Service Manager Jobs in Utah

Virtual Customer Service Manager information

See Utah salary details

$22.3K

$52.8K

$91.9K

How much do virtual customer service manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for virtual customer service manager in Utah is $52,800.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,300.00 and $63,700.00 per year, depending on experience, location, and employer.

What does a virtual customer service manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

What are the key skills and qualifications needed to thrive as a virtual customer service manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

How does a virtual customer service manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What are the most commonly searched types of Virtual Customer Service jobs in Utah? The most popular types of Virtual Customer Service jobs in Utah are:
What are popular job titles related to Virtual Customer Service Manager jobs in Utah? For Virtual Customer Service Manager jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service Manager jobs in Utah look for? The top searched job categories for Virtual Customer Service Manager jobs in Utah are:
Virtual Customer Service Manager jobs near you

Customer Service Management

University of Utah

Salt Lake City, UT

$46K - $93K/yr

Full-time

Medical, Retirement

Re-posted 4 days ago

University Of Utah rating

7.2

Company rating: 7.2 out of 10

Based on 159 frontline employees who took The Breakroom Quiz

383rd of 615 rated colleges and universities

Job description

Details
Open Date 06/09/2026 Requisition Number PRN45313B Job Title Customer Service Management Working Title Eye Bank Call Center Manager Career Progression Track M00 Track Level M3 - Manager FLSA Code Administrative Patient Sensitive Job Code? Yes Standard Hours per Week 40 Full Time or Part Time? Full Time Shift Day Work Schedule Summary VP Area U of U Health - Academics Department 00267 - Ophthalmology-Services Location Campus City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range $46,816 - $93,112 Close Date 08/09/2026 Priority Review Date (Note - Posting may close at any time) Job Summary
The Eye Bank Call Center Manager is responsible for managing/overseeing all aspects of the Eye Bank Communication Center (EBCC) and the Donor Communications Center (DCC) of the Utah Lions Eye Bank. Additionally, the Eye Bank Communications Manager, under minimal supervision, is responsible for planning, organizing, and directing all aspects pertaining to the EBCC and the DCC including the department's internal and external customer service, staffing and financial management operations.
Learn more about the great benefits of working for University of Utah: benefits.utah.edu

Responsibilities
The Eye Bank Call Center Manager will be responsible for:
Training and re-assessing all Eye Bank Donor Coordinators on a periodic basis, which includes, but is not limited to obtaining consent for Anatomical Gift Donations and conducting Donor Risk Assessment Interviews with legal next-of-kin, and data entry.
Training and re-assessing all Donor Screeners on a periodic basis, which includes, but is not limited to initial referral generation of initial referrals, miscellaneous calls, and import offers.
Developing and maintaining Standard Operating Procedures as related to the communications of the Utah Lions Eye Bank.
Ensuring staffing and adequate coverage of Communications Center.
Developing, monitoring, and reporting on Communications Center activities through appropriate and timely reports.
Interfacing with external communication stakeholders, including, but not limited to DonorConnect.
Performing duties of an Eye Bank Donor Coordinator and/or Eye Bank Donor Screener, as needed.
Assisting in AOC call rotation.
Interacting with the Director of Operations, as well as Executive and Medical Directors concerning medical histories.
Providing oversight for staffing to ensure adequate coverage of department.
Conducting and leading monthly team meetings with Communication Center staff to discuss current operations, team performance, and further educate staff on policies and procedures.
Documenting and distributing meeting minutes to leadership and staff.
Serving as an active and contributing Administrative Staff member.
Maintaining excellent customer service relations with referring hospitals, funeral homes, law enforcement agencies, OPO, and OME.
Assisting in education and training of technical staff.
Completing annual Bridge/LMS training per University of Utah Health Academics policy.
Participating and complying with established Quality Assurance policies and assist with routine monitoring upon request.
Performing other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITY
Clerical support in medical or health related field.
Possess general medical knowledge and apply these skills in determination of donor eligibility.
Strong communication skills and excellent telephone etiquette.
Ability to prioritize calls and triage donors to maintain efficiency in ocular tissue recovery with minimum supervision.
Exercise excellent judgment and initiative, keep confidences, be honest and discreet.
Respects patient confidentiality, honesty, and integrity.
Maintain an excellent attendance record.
Interact with all others in a professional and customer-friendly manner.
Ability to be a supportive team member.
PC skills including excellent data entry abilities.
Must be able to take call when adequate coverage cannot be secured.
Possess knowledge of all ULEB procedures, EBAA Medical Standards, and FDA regulations pertaining to eye banking.
Know and follow current hospital and Medical Examiner office procedures regarding organ/tissue donation in accordance with current FDA/EBAA/OME/ULEB Policies and Procedures.
Interact professionally with all persons, both internal and external, in a friendly, customer service-oriented manner.
Uphold University Health Academics core values by adhering to the PROMISE standards.
Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).

Senior Manager, Customer Service Management: Requires a bachelor's (or equivalency) + 8 years or a master's (or equivalency) + 6 years of directly related work experience.

Preferences
Prefer two years' experience.
Prefer three years' experience in eye, organ, or tissue banking.
Certification as an Eye Bank Technician required within one year of hire.
Designation as Medical Director Designee within one year of hire.
Bachelor's degree in a related field or equivalency required. Demonstrated human relations and effective communication skills.
(5) years of management experience leading a call center team is preferred
Type Benefited Staff Special Instructions Summary Additional Information
The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at the: University of Utah NonDiscrimination page.
Online reports may be submitted at https://oeo.utah.edu

https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

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About University of Utah

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The University of Utah is the state’s flagship institution of higher education, with 18 schools and colleges, more than 100 undergraduate majors and graduate programs, and an enrollment of more than 38,000 students. It is a member of the Association of American Universities—an invitation-only, prestigious group of 71 leading research institutions. The U is advancing a new national model for higher education that delivers societal impact through education, research, health care, and community service, while making social, economic, and cultural contributions that improve lives across Utah and around the world.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Salt Lake City, UT, US

Year founded

1850

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