As a Customer Service Manager, you'll combine strong leadership capabilities with a genuine passion for customer satisfaction, fostering a supportive environment where your team can thrive while ...
As a Customer Service Manager, you'll combine strong leadership capabilities with a genuine passion for customer satisfaction, fostering a supportive environment where your team can thrive while ...
Customer Service Manager
Draper, UT · On-site
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Draper, UT · On-site
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Lake Point, UT · On-site
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Lake Point, UT · On-site
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Bluffdale, UT · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Bluffdale, UT · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Bluffdale, UT · On-site
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Bluffdale, UT · On-site
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Draper, UT · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Draper, UT · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Cedar City, UT · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Cedar City, UT · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Hurricane, UT · On-site
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Hurricane, UT · On-site
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Cedar City, UT · On-site
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Cedar City, UT · On-site
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Beaver, UT · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Beaver, UT · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Beaver, UT · On-site
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Beaver, UT · On-site
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Santa Clara, UT · On-site
$18.90 - $20.40/hr
Communicates openly and frequently with the Lead Customer Service Manager and Store Director * Assists as needed to ensure the success of the store as a whole MARGINIAL DUTIES & RESPONSIBILITIES:
Customer Service Manager
Santa Clara, UT · On-site
$18.90 - $20.40/hr
Communicates openly and frequently with the Lead Customer Service Manager and Store Director * Assists as needed to ensure the success of the store as a whole MARGINIAL DUTIES & RESPONSIBILITIES:
Customer Service Manager
Midvale, UT · On-site
$18.90 - $20.40/hr
Communicates openly and frequently with the Lead Customer Service Manager and Store Director * Assists as needed to ensure the success of the store as a whole MARGINIAL DUTIES & RESPONSIBILITIES:
Customer Service Manager
Midvale, UT · On-site
$18.90 - $20.40/hr
Communicates openly and frequently with the Lead Customer Service Manager and Store Director * Assists as needed to ensure the success of the store as a whole MARGINIAL DUTIES & RESPONSIBILITIES:
Customer Service Manager
Santa Clara, UT · On-site
$18.90 - $20.40/hr
Communicates openly and frequently with the Lead Customer Service Manager and Store Director * Assists as needed to ensure the success of the store as a whole MARGINIAL DUTIES & RESPONSIBILITIES:
Customer Service Manager
Santa Clara, UT · On-site
$18.90 - $20.40/hr
Communicates openly and frequently with the Lead Customer Service Manager and Store Director * Assists as needed to ensure the success of the store as a whole MARGINIAL DUTIES & RESPONSIBILITIES:
Customer Service Manager - eCommerce REPORTS TO: Director, Customer Service BUSINESS AREA: Customer Service LOCATION: Ogden, Utah OVERVIEW We are seeking an eCommerce Customer Service Manager to lead ...
Quick apply
Customer Service Manager - eCommerce REPORTS TO: Director, Customer Service BUSINESS AREA: Customer Service LOCATION: Ogden, Utah OVERVIEW We are seeking an eCommerce Customer Service Manager to lead ...
Customer Service Manager - eCommerce REPORTS TO: Director, Customer Service BUSINESS AREA: Customer Service LOCATION: Ogden, Utah OVERVIEW We are seeking an eCommerce Customer Service Manager to lead ...
Customer Service Manager - eCommerce REPORTS TO: Director, Customer Service BUSINESS AREA: Customer Service LOCATION: Ogden, Utah OVERVIEW We are seeking an eCommerce Customer Service Manager to lead ...
Customer Service Management
Salt Lake City, UT · On-site
$46K - $93K/yr
Additionally, the Eye Bank Communications Manager, under minimal supervision, is responsible for ... Maintaining excellent customer service relations with referring hospitals, funeral homes, law ...
Customer Service Management
Salt Lake City, UT · On-site
$46K - $93K/yr
Additionally, the Eye Bank Communications Manager, under minimal supervision, is responsible for ... Maintaining excellent customer service relations with referring hospitals, funeral homes, law ...
Customer Service Management
Salt Lake City, UT · On-site
$46K - $93K/yr
Additionally, the Eye Bank Communications Manager, under minimal supervision, is responsible for ... Senior Manager, Customer Service Management: Requires a bachelor's (or equivalency) + 8 years or a ...
Customer Service Management
Salt Lake City, UT · On-site
$46K - $93K/yr
Additionally, the Eye Bank Communications Manager, under minimal supervision, is responsible for ... Senior Manager, Customer Service Management: Requires a bachelor's (or equivalency) + 8 years or a ...
Virtual Customer Service Manager information
See Utah salary details
$22.3K - $28.6K
5% of jobs
$28.6K - $35K
14% of jobs
$37.4K is the 25th percentile. Wages below this are outliers.
$35K - $41.3K
16% of jobs
The median wage is $47K / yr.
$41.3K - $47.6K
17% of jobs
$47.6K - $54K
12% of jobs
$54K - $60.3K
9% of jobs
$61.7K is the 75th percentile. Wages above this are outliers.
$60.3K - $66.6K
11% of jobs
$66.6K - $73K
6% of jobs
$73K - $79.3K
5% of jobs
$79.3K - $85.6K
2% of jobs
$85.6K - $91.9K
3% of jobs
$22.3K
$52.8K
$91.9K
How much do virtual customer service manager jobs pay per year?
As of Jul 13, 2026, the average yearly pay for virtual customer service manager in Utah is $52,800.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,300.00 and $63,700.00 per year, depending on experience, location, and employer.
What does a Virtual Customer Service Manager do?
A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.
What are the key skills and qualifications needed to thrive as a Virtual Customer Service Manager, and why are they important?
To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.
How does a Virtual Customer Service Manager effectively lead and support a remote customer service team?
A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.
What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?
| Aspect | Virtual Customer Service Manager | Virtual Customer Support Specialist |
|---|---|---|
| Credentials | Customer service management experience, leadership skills | Customer service or support certifications, technical knowledge |
| Work Environment | Oversees teams, manages customer service strategies | Handles customer inquiries, provides technical support |
| Employer & Industry Usage | Retail, tech, service industries with team management | Tech companies, e-commerce, service providers |
| Search & Comparison Intent | Management, leadership, team oversight | Technical support, customer assistance |
The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.
What are the most commonly searched types of Virtual Customer Service jobs in Utah? The most popular types of Virtual Customer Service jobs in Utah are:
What are popular job titles related to Virtual Customer Service Manager jobs in Utah? For Virtual Customer Service Manager jobs in Utah, the most frequently searched job titles are:
- At Home Customer Service Representative
- Remote Customer Experience Representative
- Work From Home Costume Stitcher
- Work From Home Customer Service Equipment Provided
- Remote 3Am 11Am
- Senior Remote International Customer Service Representative
- Contract Crm Developer
- Remote Customer Experience Analyst
- Work From Home Customer Escalation Representative
What job categories do people searching Virtual Customer Service Manager jobs in Utah look for? The top searched job categories for Virtual Customer Service Manager jobs in Utah are:
What cities in Utah are hiring for Virtual Customer Service Manager jobs? Cities in Utah with the most Virtual Customer Service Manager job openings:
Full-time
Posted 12 days ago
Job description
Company Description
Kanz is redefining recruitment in high-growth markets with an AI-powered platform that automates 70% of hiring workflows. We're looking for a driven, entrepreneurial Account Executive to lead our revenue growth in Saudi Arabia. You'll be the face of Kenz to our early agency and corporate clients - and a key force in reaching our first $1.6M ARR milestone.
Why Join Kenz?
Shape the sales foundation of a fast-growing, mission-driven startup
Work directly with the CEO and be rewarded for your wins
Make an impact on local employment and national Saudization goals
Job Description
We're looking for a Customer Service Manager to join our team in Salt Lake City, Utah. In this role, you'll lead a dynamic customer service team, drive operational excellence, and ensure every customer interaction reflects our commitment to exceptional service. As a Customer Service Manager, you'll combine strong leadership capabilities with a genuine passion for customer satisfaction, fostering a supportive environment where your team can thrive while consistently exceeding customer expectations.
- Lead, mentor, and motivate a team of customer service representatives to achieve performance targets and maintain high service standards
- Develop and implement customer service strategies that enhance customer satisfaction and loyalty across all touchpoints
- Monitor and analyze key performance metrics, including response times, resolution rates, and customer satisfaction scores, to identify improvement opportunities
- Conduct regular performance reviews, provide constructive feedback, and create professional development plans for team members
- Handle escalated customer issues with empathy and decisiveness, ensuring swift and satisfactory resolutions
- Oversee the onboarding and training of new customer service staff, ensuring they are equipped with the knowledge and skills needed to succeed
- Collaborate with other departments to streamline processes, improve customer experience, and address systemic issues
- Customize and optimize customer service workflows and procedures to enhance efficiency and effectiveness
- Maintain detailed records of customer interactions, complaints, and resolutions to identify trends and areas for improvement
- Foster a positive team culture that emphasizes collaboration, continuous learning, and customer-focused values
Qualifications
- 3+ years of professional experience in customer service roles
- 2+ years of supervisory or management experience leading customer service teams
- Proven expertise in customer service operations and best practices
- Strong interpersonal and communication skills, with the ability to connect with diverse customer bases and team members
- Excellent problem-solving and conflict resolution abilities
- Proficiency with customer relationship management (CRM) software and related customer service tools
- Demonstrated ability to analyze data and use insights to drive performance improvements
- Strong organizational and time management skills with the ability to prioritize multiple tasks
- Experience training and developing customer service staff
- Knowledge of multi-channel customer support (phone, email, chat, social media)
- Preferred: Experience with quality assurance programs and process improvement initiatives
- Preferred: Customer service certification or relevant professional training
Additional Information
Kanz is an equal opportunity employer committed to building a diverse and inclusive team. We encourage applications from candidates of all backgrounds, particularly those from underrepresented groups in technology.