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Virtual Customer Service Manager Jobs in Missouri

Liveops

Remote Customer Service Agent

Columbia, MO · Remote

$14.75 - $19.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Saint Louis, MO · Remote

$15 - $20.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Kansas City, MO · Remote

$15 - $20.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Saint Louis, MO · Remote

$15 - $20.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Florissant, MO · Remote

$14.25 - $19.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Chesterfield, MO · Remote

$15.25 - $20.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Saint Joseph, MO · Remote

$15 - $20/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Springfield, MO · Remote

$14 - $18.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Saint Charles, MO · Remote

$14.50 - $19.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Independence, MO · Remote

$14.25 - $19/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Jefferson City, MO · Remote

$14.75 - $19.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Lees Summit, MO · Remote

$15 - $20.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Saint Peters, MO · Remote

$14.75 - $19.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Ballwin, MO · Remote

$15 - $20.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Joplin, MO · Remote

$13.75 - $18.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

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Showing results 21-40

All JobsCustomer Service JobsVirtual Customer Service Manager JobsVirtual Customer Service Manager Jobs in Missouri

Virtual Customer Service Manager information

See Missouri salary details

$23K

$54.4K

$94.7K

How much do virtual customer service manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for virtual customer service manager in Missouri is $54,403.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $65,700.00 per year, depending on experience, location, and employer.

What does a virtual customer service manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

What are the key skills and qualifications needed to thrive as a virtual customer service manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

How does a virtual customer service manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What are the most commonly searched types of Virtual Customer Service jobs in Missouri? The most popular types of Virtual Customer Service jobs in Missouri are:
What are popular job titles related to Virtual Customer Service Manager jobs in Missouri? For Virtual Customer Service Manager jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service Manager jobs in Missouri look for? The top searched job categories for Virtual Customer Service Manager jobs in Missouri are:
What cities in Missouri are hiring for Virtual Customer Service Manager jobs? Cities in Missouri with the most Virtual Customer Service Manager job openings:
Virtual Customer Service Manager jobs near you
Infographic showing various Virtual Customer Service Manager job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $54,403 per year, or $26.2 per hour.

ISO Customer Service Manager

Heniff Transportation Systems LLC

Saint Louis, MO • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Heniff Transportation Systems rating

5.0

Company rating: 5.0 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Position Summary
The Customer Service Manager at ISO Depot is responsible for overseeing the customer service team, ensuring exceptional service delivery, and driving customer satisfaction across all client interactions. This role plays a critical part in maintaining strong client relationships, supporting ISO compliance service delivery, and continually improving the customer experience.
Duties and Responsibilities:
Customer Experience Excellence
  • Ensure timely and professional handling of customer inquiries, issues, and service requests

  • Maintain high levels of customer satisfaction (CSAT) and retention

  • Monitor service quality and implement improvements based on feedback and trends

  • Handle escalated customer issues and provide resolution

  • Other duties as assigned

Operational Management
  • Develop and optimize customer service processes, workflows, and SOPs

  • Monitor daily operations, including ticket queues, response times, and resolution rates

  • Collaborate with cross-functional teams (Sales, Operations, Quality/Compliance) to ensure seamless service delivery

  • Implement tools and systems to improve efficiency (CRM, ticketing platforms)

Client Relationship Management
  • Build and maintain strong relationships with key clients

  • Support onboarding of new customers and ensure smooth service implementation

  • Act as a liaison between clients and internal teams for service-related matters

Reporting & Continuous Improvement
  • Track and analyze customer service metrics and KPIs

  • Prepare regular reports for leadership on performance, trends, and opportunities

  • Identify process gaps and lead continuous improvement initiatives

  • Ensure compliance with ISO standards and company quality policies

Job Requirements
Education and Experience:
  • Bachelor's degree in Business, Communications, or related field preferred

  • 5+ years of customer service experience, with at least 2 years in a leadership role

  • Experience in ISO, compliance, certification, or service-based industries is a plus

Preferred Qualifications
  • 3-5 years of experience in customer service or logistics, preferably in tank container or depot operations.

  • Strong knowledge of intermodal tank container services and depot processes.

  • Experience with depot management systems (e.g., Tank Container ERP, depot tracking tools).

  • Excellent communication, problem-solving, and organizational skills.

Essential Qualifications:
  • Industry knowledge (tank container handling, cleaning, testing, and repair)

  • Excellent communication and interpersonal abilities

  • Problem-solving and conflict resolution expertise

  • Highly organized with strong attention to detail

  • Customer-centric mindset with a commitment to service excellence

  • Proficiency in CRM and customer support tools

  • Ability to analyze data and leverage insights for improvement

Computer Skills:
  • Proficiency in customer relationship management (CRM) systems (e.g., Salesforce, Depot Software, TMW as needed)

  • Experience with customer support/ticketing platforms (e.g., Zendesk, Freshdesk, ServiceNow)

  • Strong working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

  • Ability to analyze and interpret data using spreadsheets and reporting dashboards

  • Familiarity with quality management or compliance systems is preferred

  • Experience using collaboration tools (e.g., Microsoft Teams, Slack, Zoom)

  • Ability to quickly learn and adapt to new software, systems, and technologies

Language Skills:
  • Ability to read, write and speak English proficiently.

Physical Demands:
  • Primarily sedentary work involving prolonged periods of sitting at a desk and working on a computer

  • Frequent use of hands and fingers for typing, phone handling, and operating office equipment

  • Occasional standing, walking, or moving between office areas

  • Ability to communicate effectively via phone, video, and in-person meetings

  • May occasionally lift and/or move office materials up to 15-20 pounds

  • Visual acuity required for reading electronic documents, analyzing data, and reviewing reports

  • Occasional travel to corporate office and other locations

  • Ability to operate in a constant state of alertness and safe manner.

Work Enviroment :
  • Office job, may go outside from time to time but rare

  • Onsite

Benefits:
  • Medical, Dental and Vision Insurance
  • Generous Vacation Time
  • Company Paid Holidays
  • Company 401(k) and Roth with Employer Matching Contributions
  • Short and Long-Term Disability Insurance

At Heniff, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. Heniff treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes and general treatment during employment, including on the basis of actual or perceived race, creed, color, religion, sex, age, sexual orientation, gender identity and/or expression, alienage or national origin, ancestry, citizenship status, marital status, veteran status, or disability.

What Heniff Transportation Systems employees say

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