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Virtual Customer Service Agent Jobs in Arizona (NOW HIRING)

Gen Digital

Customer Service Agent

Tempe, AZ · On-site

$15 - $20.25/hr

Customer Service Agent Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage ...

ADVANCED AIR, LLC

Customer Service Agent

Phoenix, AZ · On-site

$16/hr

Customer Service Agent Job Type: Full-time Location: Phoenix, AZ FLSA: Non - Exempt Who we are: Advanced Air, LLC is an innovative, service-oriented aviation company headquartered in Hawthorne ...

Advanced Air LLC

Customer Service Agent

Phoenix, AZ · On-site

$16/hr

Job Type Full-time Description Customer Service Agent Job Type: Full-time Location: Phoenix, AZ FLSA: Non - Exempt Who we are: Advanced Air, LLC is an innovative, service-oriented aviation company ...

ADVANCED AIR LLC

Customer Service Agent

Phoenix, AZ

$16/hr

Description Customer Service Agent Job Type: Full-time Location: Phoenix, AZ FLSA: Non - Exempt Who we are: Advanced Air, LLC is an innovative, service-oriented aviation company headquartered in ...

Gen Digital Inc

Customer Service Agent

Tempe, AZ · On-site

$15 - $20.25/hr

The Customer Service Agent will successfully drive customer satisfaction as the front-line resource for handling inquiries regarding product support, account management, member-portal navigation ...

Gen Digital Inc

Customer Service Agent

Tempe, AZ · On-site

$14.75 - $19.75/hr

The Customer Service Agent will successfully drive customer satisfaction as the front-line resource for handling inquiries regarding product support, account management, member-portal navigation ...

Gen Digital Inc

Customer Service Agent

Tempe, AZ · On-site

$14.75 - $19.75/hr

The Customer Service Agent will successfully drive customer satisfaction as the front-line resource for handling inquiries regarding product support, account management, member-portal navigation ...

Jet Aviation

Customer Service Agent

Scottsdale, AZ · On-site

$20 - $22/hr

The craft that brings our customers' journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion. Position Summary As aCustomer Service Agent, you'll be ...

IQVIA

Virtual Customer Engagement Specialist

Phoenix, AZ · On-site

$23 - $26.44/hr

The Virtual Customer Engagement Specialist is primarily responsible for achieving sales forecast ... services, commercial insights and healthcare intelligence to the life sciences and healthcare ...

Afni

Customer Service Agent

Tucson, AZ · On-site

$17 - $17.50/hr

This position is for wireless customer service, where you will handle inbound calls from customers seeking assistance with their wireless accounts. In addition to resolving inquiries, troubleshooting ...

Afni

Customer Service Agent

Tucson, AZ · On-site

$17/hr

This position is for wireless customer service, where you will handle inbound calls from customers seeking assistance with their wireless accounts. In addition to resolving inquiries, troubleshooting ...

Afni

Customer Service Agent

Tucson, AZ · On-site

$17 - $17.50/hr

This position is for wireless customer service, where you will handle inbound calls from customers seeking assistance with their wireless accounts. In addition to resolving inquiries, troubleshooting ...

Afni

Customer Service Agent

Tucson, AZ · On-site

$17/hr

This position is for wireless customer service, where you will handle inbound calls from customers seeking assistance with their wireless accounts. In addition to resolving inquiries, troubleshooting ...

Afni

Customer Service Agent

Tucson, AZ · On-site

$17/hr

This position is for wireless customer service, where you will handle inbound calls from customers seeking assistance with their wireless accounts. In addition to resolving inquiries, troubleshooting ...

Afni, Inc.

Customer Service Agent

Tucson, AZ

$17/hr

This position is for wireless customer service, where you will handle inbound calls from customers seeking assistance with their wireless accounts. In addition to resolving inquiries, troubleshooting ...

Afni

Customer Service Agent

Tucson, AZ · On-site

$17/hr

This position is for wireless customer service, where you will handle inbound calls from customers seeking assistance with their wireless accounts. In addition to resolving inquiries, troubleshooting ...

Afni

Customer Service Agent

Tucson, AZ · On-site

$17/hr

This position is for wireless customer service, where you will handle inbound calls from customers seeking assistance with their wireless accounts. In addition to resolving inquiries, troubleshooting ...

Afni

Customer Service Agent

Vail, AZ · On-site

$17 - $17.50/hr

This position is for wireless customer service, where you will handle inbound calls from customers seeking assistance with their wireless accounts. In addition to resolving inquiries, troubleshooting ...

Afni

Customer Service Agent

Tucson, AZ · On-site

$17/hr

This position is for wireless customer service, where you will handle inbound calls from customers seeking assistance with their wireless accounts. In addition to resolving inquiries, troubleshooting ...

Afni

Customer Service Agent

Tucson, AZ · On-site

$17/hr

This position is for wireless customer service, where you will handle inbound calls from customers seeking assistance with their wireless accounts. In addition to resolving inquiries, troubleshooting ...

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Showing results 21-40

All JobsCustomer Service Agent JobsVirtual Customer Service Agent JobsVirtual Customer Service Agent Jobs in Arizona

Virtual Customer Service Agent information

See Arizona salary details

$9

$16

$25

How much do virtual customer service agent jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for virtual customer service agent in Arizona is $16.93, according to ZipRecruiter salary data. Most workers in this role earn between $13.89 and $18.61 per hour, depending on experience, location, and employer.

What is a virtual customer service agent?

Virtual Customer Service Agents are professionals who provide customer support remotely, usually via phone, email, chat, or other online platforms. They assist customers with inquiries, troubleshoot problems, process orders, and handle complaints from a location outside of a traditional call center. This role often requires strong communication skills, technical proficiency, and the ability to work independently from home or another remote location. Virtual agents are employed by a wide range of industries, including retail, technology, finance, and healthcare. As businesses increasingly adopt online support models, the demand for virtual customer service agents continues to grow.

What does a virtual customer service agent do?

Virtual customer service agents assist customers with orders, billing services, tracking shipments, or answering questions online about a product or service their employer offers. As a virtual customer service agent, you work remotely from home or another location outside of the office and have calls or live chats forwarded to you or you respond to emails on your company’s network. Your specific responsibilities vary, depending on the specific products or services offered by your employer and the industry. General job duties include assisting customers to find the right product or service for their needs, tracking and logging customer interactions, resolving complaints, and connecting them with specialists or managers when you cannot answer their questions.

What are the key skills and qualifications needed to thrive as a virtual customer service agent, and why are they important?

To thrive as a Virtual Customer Service Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Patience, empathy, and adaptability help agents provide outstanding service and handle challenging situations effectively. These skills ensure efficient, high-quality support that builds customer trust and satisfaction in remote work environments.

What are some common challenges virtual customer service agents face when working remotely, and how can they be overcome?

Virtual Customer Service Agents often encounter challenges such as managing distractions at home, maintaining clear communication with both customers and team members, and handling high volumes of inquiries efficiently. To overcome these obstacles, it's important to establish a dedicated workspace, use collaboration tools effectively, and set clear boundaries to minimize interruptions. Regular check-ins with supervisors and peers also help maintain a sense of connection and ensure alignment with team goals.

What is the difference between Virtual Customer Service Agent vs Virtual Call Center Representative?

AspectVirtual Customer Service AgentVirtual Call Center Representative
CredentialsCustomer service skills, basic computer proficiencyCustomer service skills, call handling experience
Work EnvironmentRemote, home-based or officeRemote, home-based or office
Industry UsageRetail, tech, healthcare, various sectorsTelecommunications, tech, retail
Job FocusHandling customer inquiries, support, troubleshootingAnswering calls, resolving issues, sales

Both roles involve remote customer interaction, but Virtual Customer Service Agents typically focus on support and troubleshooting across various industries, while Virtual Call Center Representatives often handle inbound calls for sales or service in call center environments. The skills and work settings are similar, making them closely related roles in the customer service industry.

More about Virtual Customer Service Agent jobs

What are the most commonly searched types of Customer Service Agent jobs in Arizona?

The most popular types of Customer Service Agent jobs in Arizona are:

What are popular job titles related to Virtual Customer Service Agent jobs in Arizona?

For Virtual Customer Service Agent jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service Agent jobs in Arizona look for?

The top searched job categories for Virtual Customer Service Agent jobs in Arizona are:

What cities in Arizona are hiring for Virtual Customer Service Agent jobs?

Cities in Arizona with the most Virtual Customer Service Agent job openings:

Virtual Customer Service Agent jobs near you
Infographic showing various Virtual Customer Service Agent job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 2% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $35,218 per year, or $16.9 per hour.

Customer Service Agent

Gen Digital

Tempe, AZ • On-site

$15 - $20.25/hr

Other

Re-posted 3 days ago

Job description

Customer Service Agent

Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries. Together, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives. We're always looking for smart, fearless and high-impact talent who see AI as a teammate – leveraging it to move faster and deliver meaningful results. When you're part of Gen, you'll have the flexibility, tools and support to do your best work and grow your career – from flexible working options and time off to competitive pay, benefits and well-being programs. At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team. You'll work with people who back each other, respect each other and understand that our differences are a competitive advantage. If this sounds like you, we'd love you to be part of Gen.

The Customer Service Agent will successfully drive customer satisfaction as the front-line resource for handling inquiries regarding product support, account management, member-portal navigation, across Norton and LifeLock security offerings. The perfect match will have a strong ability to empathize, negotiate, think critically, multi-task, and troubleshoot across various systems/areas including light tech support such as; downloading software and assisting members navigating through different browsers in an efficient manner. In addition, he/she will be a product expert focused on customer education and service expansion opportunities to drive increased revenue. We are looking for a high-performing team member that will be a value to our existing company culture.

Key Responsibilities:

  • Able to think quickly and move quickly through multiple systems to solve customers' Norton and LifeLock questions
  • Demonstrates a high degree of empathy, compassion, and professional kindness with all members
  • Demonstrates a high skill level of relationship building by using needs based selling techniques and sharp communication skills
  • Resolves any member conflict or dissatisfaction with products or services to ensure continued member loyalty
  • Demonstration of excellent written and verbal skills; proven track record of member interaction
  • Builds rapport and confidence with the member by facilitating discussions regarding identity theft concerns and offering appropriate solutions with our service
  • Displays a thorough knowledge of products, services and the industry to resolve issues without escalating to higher levels of management

Skills:

  • HS Degree or equivalent and 2 years related experience, customer service, in a call center environment. A college degree can be substituted for experience
  • Prepared for and reacts positively to consistent change - preferred
  • Able to multitask and prioritize effectively within guidelines - preferred
  • Ability to protect all forms of highly confidential and proprietary business information and ability to maintain the highest standards of privacy and security
  • Ability to follow, adheres and abide by all Norton Lifelock information and security policies, procedures and practices

What's next:

  • TA Call- 15 minute chat with the Talent Acquisition Team
  • Hiring Manager Interview
  • Final Interview (F2F)

    • Gen is an equal opportunity employer, and we're committed to fair, inclusive practices at every stage of the candidate and employee journey. Employment decisions are based on merit, experience and business needs

Apply