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Virtual Customer Care Representative Jobs in Indiana

05-Emerson

Customer Care Associate

Indianapolis, IN

$14 - $15/hr

Join Our Team as a Customer Care Associate at Leo's Market and Eatery! Are you passionate about ... Access virtual doctor visits and mental health counseling for you and your family Matching 401(K):

Hopesglobalgetaways

Customer Care Coordinator

Muncie, IN · On-site +1

$16.75 - $21.75/hr

We are seeking dependable and motivated individuals to join our team as Customer Care Coordinators ... Attend virtual training sessions and ongoing learning opportunities What We Offer * Work-from-home ...

Neumo

Customer Care Specialist (On-Site)

Fort Wayne, IN · On-site

$16.75 - $22.25/hr

Comprehension of virtual assistance * Remotely access equipment to troubleshoot and resolve ... GovTech 100 Company representing the top 100 companies focused on making a difference in and ...

Neumo

Customer Care Specialist (On-Site)

Fort Wayne, IN · On-site

$16.75 - $22.25/hr

Comprehension of virtual assistance * Remotely access equipment to troubleshoot and resolve ... GovTech 100 Company representing the top 100 companies focused on making a difference in and ...

Neumo

Customer Care Specialist (On-Site)

Fort Wayne, IN · On-site

$16.75 - $22.25/hr

Comprehension of virtual assistance * Remotely access equipment to troubleshoot and resolve ... GovTech 100 Company representing the top 100 companies focused on making a difference in and ...

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Virtual Customer Care Representative information

What is a virtual customer care representative?

A Virtual Customer Care Representative is a professional who provides customer support services remotely, usually via phone, chat, email, or social media. They assist customers with inquiries, troubleshoot issues, process orders, and provide product or service information. Working from a home office or another remote location, they use digital tools and communication platforms to resolve customer concerns efficiently. This role requires strong communication skills, problem-solving abilities, and proficiency with technology. Virtual Customer Care Representatives are essential for businesses seeking to offer high-quality support while operating remotely.

What are the key skills and qualifications needed to thrive as a virtual customer care representative, and why are they important?

To excel as a Virtual Customer Care Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, live chat platforms, and ticketing systems such as Zendesk or Salesforce is usually required. Patience, active listening, and a customer-focused attitude help distinguish top performers in this role. These skills ensure efficient issue resolution, positive customer experiences, and contribute to overall company reputation and loyalty.

What are some common challenges faced by virtual customer care representatives, and how can they be addressed?

Virtual Customer Care Representatives often face challenges such as managing high call volumes, handling difficult customer interactions remotely, and staying engaged without the immediate support of an in-person team. To address these, it's helpful to develop strong time management skills, utilize company-provided resources like knowledge bases and chat forums, and actively participate in team meetings or virtual check-ins. Proactively seeking feedback and staying connected with colleagues can also foster a supportive remote work environment.

What is the difference between Virtual Customer Care Representative vs Virtual Customer Support Specialist?

AspectVirtual Customer Care RepresentativeVirtual Customer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-based or call centerRemote, home-based or call center
Industry UsageCommon in retail, telecom, bankingCommon in tech, retail, service industries
Job FocusHandling customer inquiries, complaints, order processingProviding technical support, troubleshooting, product info

The Virtual Customer Care Representative and Virtual Customer Support Specialist roles share similar credentials and work environments but differ mainly in their focus. The representative handles general customer inquiries and complaints, while the support specialist provides technical assistance and troubleshooting. Both roles are vital in customer service and often overlap, but their specific functions cater to different customer needs.

What are the most commonly searched types of Customer Care Representative jobs in Indiana?

The most popular types of Customer Care Representative jobs in Indiana are:

What cities in Indiana are hiring for Virtual Customer Care Representative jobs?

Cities in Indiana with the most Virtual Customer Care Representative job openings:

Virtual Customer Care Representative jobs near you

MoveMore Service Customer Care Representative

Crown Equipment Corporation

New Castle, IN

$14.50 - $19.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Crown Equipment Corporation rating

8.0

Company rating: 8.0 out of 10

Based on 257 frontline employees who took The Breakroom Quiz

178th of 490 rated machine equipment manufacturers

Job description

Company Description:

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

Job Posting External

Job Duties

  • Receive service repair and maintenance requests from customers, to include Sales and Service Department staff, and enter into branch software.  May assign service work to service technicians based on skill level of the technicians and a planned maintenance schedule as determined by Service Manager or Supervisor.  Communicate with sales department and service technicians to relay service request information.  Enter Crown-owned equipment repair information.
  • Collect and verify that work orders are submitted.  Enter service repair information, including repair description, parts usage, labor hours, and payroll hours.  Communicate with customers regarding customer pay work orders; provide quotes and document repair requirements as necessary. Verify accuracy and generate invoices for mailing.
  • Perform cycle counts of equipment inventory and ensure equipment status is correct in branch software.  Work with management to develop and follow an inventory control plan, to ensure minimum accuracy requirements are met.
  • Monitor clockings, lunches, overtime authorization, and labor hours.  Complete and upload warranty installation reports. Monitor work in process report and work order completion.  Report any compliance issues to management. 
  • Assist parts department in processing and delivering parts orders to service technicians.
  • Maintain and update customer and equipment information.  Prepare credit requests and process once approved.  Create and run service reports as requested by management.  Participate in and lead continuous improvement events when possible. May provide back-up support for parts department.  Perform other duties as assigned.

Minimum Qualifications

  • High school diploma or equivalent required. 
  • Good communication, analytic, customer care, and computer/data entry skills.
  • Ability to work in a team environment.
  • Per 8-hour shift, must be able to sit 6 hours, stand 1 hour, walk 1 hour, see, talk, and hear.  Must be able to frequently keyboard and use the mouse.  Must be able to occasionally reach below knee level, reach above shoulder level, and climb stairs.  Must be able to occasionally work with arms outstretched and work above chest level.

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.


No agency calls please.

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EOE Veterans/Disabilities

What Crown Equipment Corporation employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Crown Equipment logo

About Crown Equipment

Sourced by ZipRecruiter

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.

Industry

Trucking and warehousing and storage

Company size

10,000+ Employees

Headquarters location

New Bremen, OH, US

Social media

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