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Virtual Customer Care Agent Jobs (NOW HIRING)

VRC

Customer Care Agent

Miami Gardens, FL · On-site

$14.25 - $19/hr

Customer Care Agent Reports To: Customer Care Manager Summary: This position is responsible for interacting with customers to provide information in response to inquiries about services and handling ...

Vital Records Control

Customer Care Agent

Miami Gardens, FL · On-site

$14.25 - $19/hr

Customer Care Agent This position is responsible for interacting with customers to provide information in response to inquiries about services and handling/resolving complaints. Essential Functions:

Vital Records Control

Customer Care Agent

Miami, FL · On-site

$14.75 - $19.75/hr

Customer Care Agent This position is responsible for interacting with customers to provide information in response to inquiries about services and handling/resolving complaints. Essential Functions:

MCI Careers

Customer Care Agent

Pembroke, GA

$7.25/hr

We are seeking a dedicated and customer-focused Customer Care Agent to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving ...

Hilton Grand Vacations

Customer Care Agent

Orlando, FL

$13.75 - $18.50/hr

As a Customer Care Agent, you will play a key role in driving revenue by converting inbound calls into booked vacations and tours. You will engage with guests and prospective owners who have ...

Ashley Global Retail, LLC

Customer Care Agent

Colton, CA · On-site

$16.90/hr

Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These ...

MAP Communications

Customer Care Agent

Hurst, TX · On-site

$17/hr

Customer Care Agent Not every call center job changes someone's day. This one can. We are looking for people who combine professionalism, empathy and attention to detail to support callers when they ...

New

Hilton Grand Vacations, Inc.

Customer Care Agent

Orlando, FL · On-site

$14.50 - $19.25/hr

As a Customer Care Agent, you will play a key role in driving revenue by converting inbound calls into booked vacations and tours. You will engage with guests and prospective owners who have ...

Ashley Global Retail, LLC

Customer Care Agent

Indianapolis, IN · On-site

$14.75 - $19.75/hr

Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These ...

Ashley Global Retail, LLC

Customer Care Agent

Bryant, AR · On-site

$13 - $17.50/hr

Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These ...

Ashley Global Retail, LLC

Customer Care Agent

Arcadia, WI · On-site

$15.50 - $20.75/hr

Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These ...

Ashley Global Retail, LLC

Customer Care Agent

Phoenix, AZ · On-site

$14.75 - $19.75/hr

Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These ...

Ashley Global Retail, LLC

Customer Care Agent

Lathrop, CA · On-site

$16.90/hr

Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These ...

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Virtual Customer Care Agent information

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How much do virtual customer care agent jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for virtual customer care agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is the difference between Virtual Customer Care Agent vs Virtual Customer Support Specialist?

AspectVirtual Customer Care AgentVirtual Customer Support Specialist
CredentialsCustomer service experience, communication skillsCustomer service experience, technical knowledge
Work EnvironmentRemote, home-basedRemote, home-based
Industry UsageCustomer service, retail, telecomTechnical support, software, telecom
Primary FocusHandling customer inquiries, resolving issuesTechnical troubleshooting, product support

While both roles are remote customer service positions, Virtual Customer Care Agents primarily focus on general customer inquiries and issue resolution, whereas Virtual Customer Support Specialists often handle technical support and product-specific questions. The roles overlap in work environment and required skills but differ in their specific focus areas.

What cities are hiring for Virtual Customer Care Agent jobs?

Cities with the most Virtual Customer Care Agent job openings:

What are the most commonly searched types of Customer Care Agent jobs?

The most popular types of Customer Care Agent jobs are:

What states have the most Virtual Customer Care Agent jobs?

States with the most job openings for Virtual Customer Care Agent jobs include:

Virtual Customer Care Agent jobs near you

Customer Care Agent

VRC

Miami Gardens, FL • On-site

$14.25 - $19/hr

Other

Re-posted 26 days ago

Job description

Job Type
Full-time
Description
Title: Customer Care Agent
Reports To: Customer Care Manager
Summary: This position is responsible for interacting with customers to provide information in response to inquiries about services and handling/resolving complaints.
Essential Functions:

  • Train, explain tasks, and assist in the solution of customer problems.
  • Answer incoming phone calls, faxes, emails and respond to customer requests.
  • Identify and assess customer's needs to achieve satisfaction.
  • Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Go the extra mile to engage customers.
  • Key in new box information for all accounts.
  • Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts.
  • Responsible for taking paperwork from the "ready to be filed tray" and placing it in each customer's folder.
  • At the end of each month, responsible for storing the previous month's files in VRC boxes.
  • Work on special projects as required by the Customer Service Manager or Director of
  • Operations or as needs arise.
Requirements
Competencies:
  • Ability to work on a team including with the Customer Service Manager and Director of Operations to ensure proper customer service is being delivered.
  • Must have some computer knowledge.
  • Must be able to work with internal office personnel, sales & development representatives, records center personnel, and management.
  • Ability to work with external customers, potential customers, vendors, and suppliers.
  • Able to retain knowledge of services lines, prices, and delivery times.
  • Ability to multi-task, prioritize and manage time effectively.
  • Flexible, spontaneous, and able to deal with the unexpected.
Work Environment: Must be able to tolerate heat in the summer and cold in the winter.
Physical Demands: While performing the duties of this job, the employee is regularly required to stand and walk. The employee is occasionally required to sit, climb/balance, stoop, kneel, or crouch. Must be able to reach, handle, carry, and lift between 10 lbs. and up to 50 lbs. While performing job duties, the employee is regularly required to talk, hear, read, and identify numbers for accurate order filling and receiving of material.
Education and Eligibility Requirements:
  • One (1) years' experience.
  • Knowledge and ability-English and grammar.
  • Pleasant telephone voice/manner.
  • Ability to operate simple office equipment sufficiently to perform the job.
  • Typing skills (preferably 45-55 wpm) with 95 - 100% accuracy.
  • Must have proven customer support experience.
  • Must know 10-key by touch.

Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the applicant for this job. Activities, duties, and responsibilities may change at any time with or without notice.
Salary Description
23.00/HR

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