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Job Summary:

The Manager, Assessment Development & Psychometrics, is a member of the Client Services management team, reporting to the Director, Assessment Services Operations. This role provides unified leadership over Alpine's exam development and psychometric functions, managing a combined team of Psychometricians and Test Development Professionals. The Manager is responsible for the technical quality, validity, and professional rigor of exam content and psychometric processes and deliverables - while working in close partnership with the Manager, Assessment Operations, who oversees content operations, data operations, and Assessment Services project management.

Job Description:

Alpine Manager Role Responsibilities

• Accountable for the team's budget, resource allocation, workload, tools, and processes to promote quality, productivity, efficiency, and client satisfaction
• Accountable for the hiring, managing, training, and developing of all direct report teams
• Responsible for collaborating with AS leadership to determine resource requirements and assist in recruitment and onboarding
• Responsible for collaborating with AS leadership to set team goals that align with company's strategic goals, and accountable for achieving those goals
• Responsible for collaborating with other managers to define and implement internal processes, tools, and continuous quality improvement initiatives
• Accountable for implementing new and updated product and services within all teams under management
• Responsible for collaborating with other managers to identify concerns and take corrective action as needed
• Accountable for presenting Alpine's vision, mission, and strategy clearly and as appropriate to team and clients
• Accountable for team escalations and bringing in appropriate resources to address those concerns

Manager, Assessment Development & Psychometrics Role Specific Responsibilities

• Accountable for providing oversight across psychometric analyses, item statistics, scaling, equating, standard setting, technical reporting, assessment design, item development, content review, and form construction
• Responsible for facilitating assessment development workshops (e.g., program design, competency analyses, performance based assessment development) and developing workflows and documentation to support operational processes, identify efficiency gains, and expand standard service offerings
• Accountable for the quality, validity, defensibility, and accessibility of all psychometric and assessment development deliverables produced by the team
• Responsible for ensuring psychometric methods and assessment development practices align with professional standards (e.g., Standards for Educational and Psychological Testing), client test blueprints, style guides, and applicable industry requirements
• Responsible for collaborating with the Manager, Assessment Operations to ensure data pipelines, content operations, and workflows support timely, high-quality psychometric and assessment development outcomes
• Accountable for serving as a point of contact for clients on psychometric and assessment development matters, including scopes of work, scope changes, deliverables, and budgets
• Responsible for supporting Business Development and Client Solutions sales efforts, including reviewing proposals and SOWs for capacity alignment and communicating upselling opportunities to Client Solutions

Competencies

• Ability to manage escalations in a professional and efficient manner
• Excellent collaboration, communication (written and verbal), interpersonal, and negotiation skills
• Excellent critical, strategic, analytical thinking, and problem resolution skills
• Excellent time management skills, including scheduling, budgeting, and the ability to prioritize and meet deadlines
• Excellent organizational skills with attention to detail
• Ability to lead, manage, and work effectively in a virtual environment
• Ability to work well in and across diverse and multi-disciplinary teams
• Advanced knowledge of Microsoft Office and Azure products

Travel

• Up to 25%

Required Education and Experience

• Master's degree in a measurement-related field required
• Minimum 7-10 years of combined experience in psychometrics and/or assessment development
• Minimum 3 years of relevant experience managing employees and operational processes
• Experience working with internal and external clients, stakeholders, and policymakers
• Experience defining and implementing cross-team processes and continuous quality improvement initiatives

Preferred Experience

• Demonstrated expertise spanning both psychometric methods and the full assessment development lifecycle
• Experience working with internal and external clients, stakeholders, and policymakers to advance client assessment program goals
• Minimum 3 years of experience in a professional services firm
• Experience working in close operational partnership with adjacent teams (e.g., project management, data, or content operations)
• Familiarity with professional testing standards (e.g., Standards for Educational and Psychological Testing, ATP guidelines)

Other Duties

Please note this job description is not designed to cover contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Worker Type:

Regular

Number of Openings Available:

1

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