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Virtual Concierge Jobs in Arizona (NOW HIRING)

TouchCare

Senior Sales Consultant -West Region

Phoenix, AZ · Remote

$130K - $150K/yr

Sell healthcare concierge and advocacy services to prospects * Partner with brokers to team sell enterprise prospects * Deliver worldclass sales demos and presentations in a virtual sales environment

Solomon Page

Travel EP Lab RN

Tucson, AZ · On-site

Receive free, 100% company paid, virtual care access. Upon commencement of your employment, Solomon Page offers automatic enrollment into ReviveHealth, which offers concierge, membership-based access ...

Solomon Page

Travel Endoscopy RN

Tucson, AZ · On-site

Receive free, 100% company paid, virtual care access. Upon commencement of your employment, Solomon Page offers automatic enrollment into ReviveHealth, which offers concierge, membership-based access ...

Solomon Page

Travel ER Registered Nurse

Show Low, AZ · On-site

Receive free, 100% company paid, virtual care access. Upon commencement of your employment, Solomon Page offers automatic enrollment into ReviveHealth, which offers concierge, membership-based access ...

Solomon Page

Travel LTAC Registered Nurse

Phoenix, AZ · On-site

$1.8K - $2.4K/wk

Receive free, 100% company paid, virtual care access. Upon commencement of your employment, Solomon Page offers automatic enrollment into ReviveHealth, which offers concierge, membership-based access ...

Solomon Page

Travel First Assist

Tucson, AZ · On-site

$2.1K - $2.8K/wk

Receive free, 100% company paid, virtual care access. Upon commencement of your employment, Solomon Page offers automatic enrollment into ReviveHealth, which offers concierge, membership-based access ...

Solomon Page

Travel Emergency Department RN

Tucson, AZ · On-site

Receive free, 100% company paid, virtual care access. Upon commencement of your employment, Solomon Page offers automatic enrollment into ReviveHealth, which offers concierge, membership-based access ...

Solomon Page

Travel Cardiac Cath Lab RN

Tucson, AZ · On-site

Receive free, 100% company paid, virtual care access. Upon commencement of your employment, Solomon Page offers automatic enrollment into ReviveHealth, which offers concierge, membership-based access ...

Solomon Page

Travel Inpatient Rehab RN

Oro Valley, AZ · On-site

$1.7K - $2.2K/wk

Receive free, 100% company paid, virtual care access. Upon commencement of your employment, Solomon Page offers automatic enrollment into ReviveHealth, which offers concierge, membership-based access ...

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Virtual Concierge information

What are some common challenges Virtual Concierges face when managing multiple guest requests simultaneously?

Virtual Concierges often juggle a high volume of inquiries across various platforms, which can make prioritizing and addressing each guest’s needs challenging. Effective time management, strong communication skills, and the ability to quickly access and relay information are essential to ensuring prompt, personalized service. The role frequently requires multitasking—coordinating reservations, answering questions, and resolving issues—all while maintaining a friendly, professional demeanor. Leveraging digital tools and establishing clear workflows can help manage these demands efficiently.

What are virtual concierges?

Virtual concierges are digital or remote professionals who assist clients or customers with a variety of tasks, such as making reservations, answering questions, providing recommendations, and managing appointments. They use online communication tools like chat, email, or phone to deliver personalized services without being physically present. Virtual concierges are commonly employed by hotels, property management companies, and businesses looking to enhance customer experience. Their goal is to provide convenient, efficient, and accessible support tailored to individual needs.

What are the key skills and qualifications needed to thrive as a Virtual Concierge, and why are they important?

To thrive as a Virtual Concierge, you need strong customer service skills, attention to detail, and often a background in hospitality or administration. Familiarity with CRM software, booking platforms, and communication tools like live chat or email systems is typically required. Exceptional communication, problem-solving abilities, and a proactive attitude help deliver personalized and seamless guest experiences remotely. These skills ensure that clients receive prompt, accurate assistance, fostering satisfaction and loyalty in a virtual environment.

What Is a Virtual Concierge?

A virtual concierge, also known as a personal concierge, offers various administrative and organizational services while working and communicating remotely to help busy clients or businesses. As a virtual concierge, you’re typically on-call and fulfill the essential tasks that your clients don’t have time to do or can’t do on their own. Job duties include making travel arrangements, scheduling meetings, answering phone calls and emails, researching various information, and invoicing or maintaining files. Customer service skills are vital for this career, and you need to be highly organized to manage daily activities for several clients at a time.

What is the difference between Virtual Concierge vs Virtual Assistant?

AspectVirtual ConciergeVirtual Assistant
CredentialsCustomer service experience, hospitality or related certifications often preferredAdministrative skills, basic computer proficiency, sometimes specific software training
Work EnvironmentRemote, client-facing, often in hospitality or luxury servicesRemote, administrative support across various industries
Employer & IndustryHotels, resorts, luxury services, travel companiesBusinesses, entrepreneurs, corporate clients across multiple sectors
Search & Comparison IntentCustomer service, hospitality, guest experienceAdministrative support, scheduling, email management

While both roles operate remotely and require strong communication skills, a Virtual Concierge focuses on guest services and hospitality-related tasks, whereas a Virtual Assistant handles administrative duties across various industries. Understanding these differences helps job seekers target the right opportunities based on their skills and career goals.

More about Virtual Concierge jobs
What are the most commonly searched types of Concierge jobs in Arizona? The most popular types of Concierge jobs in Arizona are:
What are popular job titles related to Virtual Concierge jobs in Arizona? For Virtual Concierge jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Virtual Concierge jobs in Arizona look for? The top searched job categories for Virtual Concierge jobs in Arizona are:
What cities in Arizona are hiring for Virtual Concierge jobs? Cities in Arizona with the most Virtual Concierge job openings:
Virtual Concierge jobs near you
Customer Experience Concierge - Centurion Lounge PHX

Customer Experience Concierge - Centurion Lounge PHX

American Express

Phoenix, AZ • On-site

$20 - $25.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 5 days ago

American Express rating

8.6

Company rating: 8.6 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

24th of 148 rated financial services

Job description


The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the PHX Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express.
Responsibilities
  • It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. MSPs do this by:
  • Welcoming and providing access to our Card Members upon arrival at reception
  • Being accountable and taking ownership of the customer's experience from beginning to end
  • Creating innovative ways to resolve customers' issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer
  • Employing the Customer First philosophy in meeting customers' needs and expectations
  • Providing concierge and lifestyle recommendation
  • Providing travel consultation and minimal reservation assistance
  • Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners

Lounge Hours of operation are from 06: 00am - 9: 00pm MON-SUN. Hours are subject to change due to business need.
Qualifications
A successful candidate will possess the following qualifications:
  • Minimum of 1 year recent experience servicing premium customers
  • Airline, lounge or travel industry experience required, including reservation experience
  • Passion for servicing customers with proactive solutions
  • Exceptional communication skills, delighting the customer with every single interaction
  • The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received
  • Must exhibit the utmost professionalism and maintain a positive attitude in all interactions
  • The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment
  • Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do
  • Must be resourceful and capable of using the Internet effectively while providing assistance in a face to face customer environment
  • Ability to utilize and switch from multiple technology platforms with ease
  • Adapt to an ever-changing environment and being resilient
  • Ability to work flexible shifts including nights, weekends, and holidays is essential
  • Light to moderate lifting may be required for certain job tasks

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

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