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Virtual Chatbot Jobs in Virginia (NOW HIRING)

RIVA Solutions Inc.

Information Resources Lead

Reston, VA · On-site

$95K/yr

The ideal candidate will lead virtual library operations, support research and literature search ... Conduct quality control and testing on taxonomy tagging, AI search, chatbot content, and search ...

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Virtual Chatbot information

What are the key skills and qualifications needed to thrive as a Virtual Chatbot, and why are they important?

To thrive as a Virtual Chatbot, you require expertise in natural language processing (NLP), conversational AI frameworks, and programming languages like Python or JavaScript. Familiarity with chatbot development platforms (such as Dialogflow, Microsoft Bot Framework, or IBM Watson), and experience with machine learning models are typically necessary. Strong problem-solving skills, creative thinking, and effective communication help design engaging, user-friendly interactions. These skills ensure the chatbot can accurately understand user intent, provide helpful responses, and continually improve user satisfaction.

What are Virtual Chatbots?

Virtual chatbots are computer programs designed to simulate human conversation through text or voice interactions. They are commonly used on websites, messaging apps, and customer service platforms to assist users, answer questions, or guide them through various processes. Chatbots use artificial intelligence and natural language processing to understand user queries and provide relevant responses. They help businesses improve customer support efficiency by automating common tasks and providing instant assistance around the clock.

What is the difference between Virtual Chatbot vs Customer Service Representative?

AspectVirtual ChatbotCustomer Service Representative
Required SkillsBasic programming, AI understanding, communication skillsCommunication, problem-solving, interpersonal skills
Work EnvironmentOnline, remote, AI-driven platformsCall centers, retail stores, offices
Employer & Industry UsageTech companies, e-commerce, customer supportRetail, telecom, banking, hospitality

Virtual Chatbots are AI-powered tools designed to handle customer inquiries automatically, often working online and requiring technical skills. Customer Service Representatives are human employees who provide personalized support in various settings. While both roles aim to assist customers, chatbots automate routine tasks, whereas representatives offer personalized, complex assistance.

What are some common challenges faced by professionals working as Virtual Chatbot developers or trainers?

One common challenge in the role of a Virtual Chatbot developer or trainer is ensuring the chatbot delivers accurate and contextually appropriate responses to diverse user queries. Professionals often need to continuously monitor conversations, identify areas where the chatbot may misunderstand intent, and update training data accordingly. Additionally, collaborating with cross-functional teams such as UX designers, content writers, and product managers is key to refining the chatbot’s performance and user experience. Staying updated with evolving natural language processing (NLP) technologies and user expectations is also essential for long-term success.
What are the most commonly searched types of Chatbot jobs in Virginia? The most popular types of Chatbot jobs in Virginia are:
What are popular job titles related to Virtual Chatbot jobs in Virginia? For Virtual Chatbot jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Virtual Chatbot jobs in Virginia look for? The top searched job categories for Virtual Chatbot jobs in Virginia are:
What cities in Virginia are hiring for Virtual Chatbot jobs? Cities in Virginia with the most Virtual Chatbot job openings:
Virtual Chatbot jobs near you
Infographic showing various Virtual Chatbot job openings in Virginia as of June 2026, with employment types broken down into 100% Full Time. Highlights an 33% In-person, and 67% Remote job distribution.
Information Resources Lead

Information Resources Lead

RIVA Solutions Inc.

Reston, VA

$95K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Position: Information Resources Lead
Location: Hybrid or Remote
Terms: Full Time
Clearance: U.S. Citizenship Preferred; Ability to Obtain Public Trust
Travel: 0-10%
RESULTS. INNOVATION. VALUES. ACCOUNTABILITY.
That's RIVA.
We're a mission-driven IT services company and systems integrator supporting digital transformation and modernization for Federal government agencies. Since 2009, we've partnered with our customers to solve complex challenges through smart, practical innovation to deliver real outcomes where they matter most. Our teams are made up of industry-leading experts who are passionate about doing great work and making a difference. We don't just develop solutions-we support efforts that strengthen communities and serve the public good.
RIVA's culture is built on four core values: Results, Innovation, Values, and Accountability (R.I.V.A.). They guide how we work, how we collaborate, and how we measure success. Our employee-first approach is rooted in trust, ownership, and meaningful work. By investing in our people and fostering a flexible, supportive environment, employees have the opportunity to grow their skills, contribute ideas, and make an impact from day one-all while supporting missions that matter.
Position Overview
RIVA Solutions is seeking an Information Resources Lead to manage Federal information resources (IR) support services and digital knowledge management activities. The ideal candidate will lead virtual library operations, support research and literature search requests, manage taxonomy and metadata governance, coordinate user training, and collaborate with web services teams to improve searchability, accessibility, and organization of Federal client research and digital content.
Core Responsibilities
  • Lead day-to-day IR support services, including virtual library administration, reference and research requests, article fulfillment, literature searches, and research support inquiries.
  • Monitor the Federal client virtual library, evaluate content currency and functionality, coordinate updates with intranet and web staff, and maintain subscription and database access information.
  • Track IR service usage, request types, turnaround times, research study summaries, and workload metrics; provide status reports to the TOO and program leadership.
  • Manage subscription budgets, license records, purchases, renewals, registrations, acquisitions, vendor agreements, and IAA-related documentation.
  • Provide knowledge management and bibliographic reference management support using tools such as PubMed, NIH Library resources, DOCLINE, ILLIAD, EndNote, and related databases.
  • Coordinate and deliver 12-24 annual training sessions through webinars, phone, in-person, and group formats on virtual library resources and research tools.
  • Lead taxonomy governance and standardization across Federal client websites, including metadata tagging, controlled vocabulary updates, SEO/search improvements, and taxonomy testing.
  • Collaborate with web content and UX teams to assign keywords and taxonomy tags that improve content searchability and discoverability.
  • Conduct quality control and testing on taxonomy tagging, AI search, chatbot content, and search-related improvements in coordination with web services and QA teams.
  • Locate federally funded research studies, prepare concise summaries, and coordinate with web services teams to publish content in accessible, searchable Drupal/WCMS formats.
Minimum Qualifications
  • MLS/MLIS or equivalent education and experience in library science, information science, public health informatics, knowledge management, or research services.
  • Experience providing reference, research, literature search, information retrieval, and article or document fulfillment services.
  • Experience managing virtual library resources, subscriptions, licenses, vendor records, budget tracking, or electronic resource administration.
  • Experience with taxonomy, metadata, controlled vocabularies, tagging, content organization, SEO/search improvement, or information architecture.
  • Ability to provide user training and clearly communicate research strategies to staff with varying technical backgrounds.
  • Strong writing, editing, reporting, organization, customer service, and stakeholder coordination skills.
Preferred Qualifications
  • Experience supporting public health, healthcare quality, evidence-based practice, government research, or scientific dissemination programs.
  • Experience with Drupal/WCMS, Jira, Confluence, Google Analytics, Optimal Workshop, Cision/Meltwater, PubMed, DOCLINE, NIH ILLIAD, OCLC, EndNote, or comparable tools.
  • Experience supporting AI search, chatbot content, knowledge bases, research study databases, or taxonomy governance initiatives.
  • MPH, DrPH, Certified in Public Health (CPH), or healthcare/public health domain experience preferred.
Salary
$95K
RIVA Benefits
  • Paid Time Off / Sick Leave
  • Health, Dental, and Vision Coverage
  • Life Insurance
  • 401(k) Retirement Plan with Company Match
  • HSA/FSA Spending Accounts
  • Long- and Short-Term Disability
  • Pet Insurance
  • Wellness Program Initiatives
  • RIVA Flex (Flexible Hours and Hybrid Support, where applicable)
  • Additional Workplace Benefits
Equal Opportunity Statement
RIVA Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any protected class.
If you need a reasonable accommodation to search for a job opening or to submit an online application, please email accommodations@rivasolutionsinc.com. Only messages left for this purpose will be returned.

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