ZipRecruiter

Log In

1

Virtual Chat Customer Service Jobs in Spring, TX

BizTek People

Customer Service Specialist I

Conroe, TX · On-site

$15.25 - $20/hr

... supervision, performs routine customer service duties to include answering inbound calls ... Answer inbound calls, emails, and chat communication using contact center software. * Process ...

ForgeFit

Remote Customer Service Specialist

Houston, TX · On-site +1

$16.25 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

Tyndale Company

Customer Service Representative

Houston, TX · On-site

$15.25 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Tyndale's Customer Service Representatives strive for excellence in every customer interaction, including phone calls, web chat, text, and email in a timely, accurate, and professional manner. Our ...

Tyndale

Customer Service Representative

Houston, TX · Hybrid

$15.25 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Tyndale's Customer Service Representatives strive for excellence in every customer interaction, including phone calls, web chat, text, and email in a timely, accurate, and professional manner. Our ...

Composites One

Customer Service Representative

Katy, TX · On-site

$14.75 - $20/hr

  • Medical

  • Retirement

Customer Service Representative Begin your Composites One career today! Position Overview: As a ... Respond to inquiries received through phone, email, chat, B2B and/or written correspondence from ...

Composites One

Customer Service Representative

Katy, TX

$14.75 - $20/hr

  • Medical

  • Retirement

As a Customer Service Representative, you will provide excellent care for our customers by serving ... Respond to inquiries received through phone, email, chat, B2B and/or written correspondence from ...

Composites One

Customer Service Representative

Katy, TX · On-site

$14.75 - $20/hr

  • Medical

  • Retirement

As a Customer Service Representative, you will provide excellent care for our customers by serving ... Respond to inquiries received through phone, email, chat, B2B and/or written correspondence from ...

DSV Global Transportation

Customer Service Agent

Houston, TX · On-site

$14.75 - $19.75/hr

Please note that DSV will never request a chat interview or solicit funds from applicants or ... Customer Service Agent - 120941 Time Type: Full Time POSITION SUMMARY The CSR is responsible for ...

Mr Greens Produce Inc

Day Customer Service Representative

Houston, TX · On-site

$15.25 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Handle and carefully respond to all customer and sales inquiries via phone, email and chat * Provide excellent customer service * Aim to answer questions on the first call by being proactive in your ...

Schenker & Co AG

Customer Service Agent

Houston, TX · On-site

$14.75 - $19.75/hr

Please note that DSV will never request a chat interview or solicit funds from applicants or ... Customer Service Agent - 120941 Time Type: Full Time POSITION SUMMARY The CSR is responsible for ...

DSV A/S

Customer Service Agent

Houston, TX · On-site

$14.75 - $19.75/hr

Please note that DSV will never request a chat interview or solicit funds from applicants or ... Customer Service Agent - 120941 Time Type: Full Time POSITION SUMMARY The CSR is responsible for ...

previous pagenext page

Showing results 21-40

All JobsChat Customer Service JobsVirtual Chat Customer Service JobsVirtual Chat Customer Service Jobs in Spring, TX

Virtual Chat Customer Service information

See Spring, TX salary details

$8

$15

$23

How much do virtual chat customer service jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for virtual chat customer service in Spring, TX is $15.12, according to ZipRecruiter salary data. Most workers in this role earn between $12.84 and $16.25 per hour, depending on experience, location, and employer.

How does a virtual chat customer service representative typically collaborate with other departments to resolve customer issues?

As a Virtual Chat Customer Service representative, you’ll frequently collaborate with departments such as technical support, billing, or sales to address complex customer concerns. While most interactions happen via chat, you may escalate tickets or communicate asynchronously with internal teams using tools like Slack or ticketing systems. Effective communication and detailed documentation are key, as they ensure a smooth handoff of information and timely resolution of customer issues. This collaborative environment fosters teamwork and helps develop your problem-solving and multitasking abilities.

What is a virtual chat customer service representative?

A Virtual Chat Customer Service representative is a professional who assists customers online through live chat platforms instead of over the phone or in person. Their main responsibilities include answering customer inquiries, resolving issues, providing product or service information, and ensuring a positive customer experience. They typically work remotely, using specialized software to communicate with multiple customers simultaneously. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company's products or services.

What is the difference between Virtual Chat Customer Service vs Virtual Phone Customer Service?

AspectVirtual Chat Customer ServiceVirtual Phone Customer Service
CredentialsBasic customer service skills, sometimes certifications in communicationSimilar credentials, often with additional phone etiquette training
Work EnvironmentOnline chat platforms, remote from homeCall centers or remote, handling customer calls
Employer & IndustryRetail, tech, e-commerce companiesTelecommunications, retail, service industries
Search & ComparisonOften compared for remote customer support rolesCommonly compared with chat roles for communication methods

Virtual Chat Customer Service and Virtual Phone Customer Service both involve remote customer support roles. The main difference lies in the communication method: chat versus phone. Both roles require strong communication skills and customer service experience, but chat roles focus on written communication, while phone roles emphasize verbal skills. Employers in various industries hire for both positions, often offering similar credentials and work environments.

What are the key skills and qualifications needed to thrive as a virtual chat customer service representative?

To thrive as a Virtual Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems like Salesforce or Zendesk, and ticketing tools is typically required. Excellent multitasking, patience, and a customer-centric attitude help representatives stand out in handling multiple conversations efficiently. These skills and qualities are vital to deliver timely, accurate, and positive support experiences in a fast-paced digital environment.
What are the most commonly searched types of Chat Customer Service jobs in Spring, TX? The most popular types of Chat Customer Service jobs in Spring, TX are:
What are popular job titles related to Virtual Chat Customer Service jobs in Spring, TX? For Virtual Chat Customer Service jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Virtual Chat Customer Service jobs in Spring, TX look for? The top searched job categories for Virtual Chat Customer Service jobs in Spring, TX are:
What cities near Spring, TX are hiring for Virtual Chat Customer Service jobs? Cities near Spring, TX with the most Virtual Chat Customer Service job openings:
Virtual Chat Customer Service jobs near you
Infographic showing various Virtual Chat Customer Service job openings in Spring, TX as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $31,441 per year, or $15.1 per hour.

Customer Service Specialist I

BizTek People

Conroe, TX • On-site

$15.25 - $20/hr

Other

Posted 7 days ago

Job description

Job Title

Job Information

Job Opening ID 10135

Date Opened 08/04/2026

Job Type Direct Hire

Language Skills English

Location Conroe, TX

Industry Technology

City Conroe

State/Province Texas

Country United States

Zip/Postal Code 77301

Job Description

Job Description Under basic supervision, performs routine customer service duties to include answering inbound calls, processing service orders, and updating accounts. CSR I employees provide frontline support to utility customers, escalate complex issues to higher tiers, and build foundational knowledge of utility operations. This role requires proficiency in contact center software and adherence to established performance metrics (KPIs). Position Essential Functions:

  • Answer inbound calls, emails, and chat communication using contact center software.
  • Process standard service requests (start, stop, transfers, reconnects, disconnections).
  • Provide account balance and payment information.
  • Process customer payments, returned mail, and account updates related to billing correspondence.
  • Conduct outbound calls to notify customers of leak alerts, declined payments, or other urgent account issues.
  • Enter and update customer information in the Customer Information System (CIS).
  • Escalate billing disputes, compliance issues, or unusual account problems to CSR II or III.
  • Maintain performance expectations, including contact center Key Performance Indicators (KPIs).
  • Perform other duties as required or assigned.

Requirements Essential Function Requirements:

  • 0–2 years customer service experience (utilities preferred but not required).
  • High school diploma or equivalent.
  • Strong communication and interpersonal skills.
  • Basic computer literacy and data entry accuracy.

KPI EXPECTATIONS:

  • Average Handle Time (AHT): 8:30 minutes
  • After Call Work (ACW): 2:00 minutes
  • Adherence: 90%
  • Quality: Effective (75%)

Apply