ZipRecruiter

Log In

1

Virtual Chat Customer Service Jobs in Washington

InstantServe LLC

A004 - Customer Service Rep

Washington, DC · On-site

$18 - $24.50/hr

The Customer Service Representative will be responsible for providing exceptional service to ... Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional ...

ForgeFit

Remote Customer Service Specialist

Washington, DC · On-site +1

$19.25 - $25.50/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

XBP ASIA

Customer Service Rep

Washington, DC · On-site

$19/hr

... online chat. * Provide expert technical assistance and troubleshooting guidance to clients ... Minimum of 2 years of experience in a customer service or technical support role, preferably in a ...

DSV A/S

Customer Service Agent

Manassas, VA · On-site

$14.50 - $19.50/hr

Please note that DSV will never request a chat interview or solicit funds from applicants or ... Customer Service Agent - 122760 Time Type: Full Time POSITION SUMMARY The CSR is responsible for ...

previous pagenext page

Showing results 21-40

All JobsChat Customer Service JobsVirtual Chat Customer Service JobsVirtual Chat Customer Service Jobs in Washington

Virtual Chat Customer Service information

See Washington salary details

$11

$19

$29

How much do virtual chat customer service jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for virtual chat customer service in Washington is $19.24, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.67 per hour, depending on experience, location, and employer.

How does a virtual chat customer service representative typically collaborate with other departments to resolve customer issues?

As a Virtual Chat Customer Service representative, you’ll frequently collaborate with departments such as technical support, billing, or sales to address complex customer concerns. While most interactions happen via chat, you may escalate tickets or communicate asynchronously with internal teams using tools like Slack or ticketing systems. Effective communication and detailed documentation are key, as they ensure a smooth handoff of information and timely resolution of customer issues. This collaborative environment fosters teamwork and helps develop your problem-solving and multitasking abilities.

What is a virtual chat customer service representative?

A Virtual Chat Customer Service representative is a professional who assists customers online through live chat platforms instead of over the phone or in person. Their main responsibilities include answering customer inquiries, resolving issues, providing product or service information, and ensuring a positive customer experience. They typically work remotely, using specialized software to communicate with multiple customers simultaneously. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company's products or services.

What is the difference between Virtual Chat Customer Service vs Virtual Phone Customer Service?

AspectVirtual Chat Customer ServiceVirtual Phone Customer Service
CredentialsBasic customer service skills, sometimes certifications in communicationSimilar credentials, often with additional phone etiquette training
Work EnvironmentOnline chat platforms, remote from homeCall centers or remote, handling customer calls
Employer & IndustryRetail, tech, e-commerce companiesTelecommunications, retail, service industries
Search & ComparisonOften compared for remote customer support rolesCommonly compared with chat roles for communication methods

Virtual Chat Customer Service and Virtual Phone Customer Service both involve remote customer support roles. The main difference lies in the communication method: chat versus phone. Both roles require strong communication skills and customer service experience, but chat roles focus on written communication, while phone roles emphasize verbal skills. Employers in various industries hire for both positions, often offering similar credentials and work environments.

What are the key skills and qualifications needed to thrive as a virtual chat customer service representative?

To thrive as a Virtual Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems like Salesforce or Zendesk, and ticketing tools is typically required. Excellent multitasking, patience, and a customer-centric attitude help representatives stand out in handling multiple conversations efficiently. These skills and qualities are vital to deliver timely, accurate, and positive support experiences in a fast-paced digital environment.
What are the most commonly searched types of Chat Customer Service jobs in Washington? The most popular types of Chat Customer Service jobs in Washington are:
What are popular job titles related to Virtual Chat Customer Service jobs in Washington? For Virtual Chat Customer Service jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Virtual Chat Customer Service jobs in Washington look for? The top searched job categories for Virtual Chat Customer Service jobs in Washington are:
What cities in Washington are hiring for Virtual Chat Customer Service jobs? Cities in Washington with the most Virtual Chat Customer Service job openings:
Virtual Chat Customer Service jobs near you
Infographic showing various Virtual Chat Customer Service job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,016 per year, or $19.2 per hour.

Customer Service Technician

Client First Technologies

Washington, DC • On-site

$19.50 - $26.25/hr

Full-time

Re-posted 5 days ago

Job description

Job Summary:
Client First Technologies is seeking a Customer Service Technician to support enterprise users of computer applications and systems. The role involves troubleshooting issues, providing Tier II support, and maintaining a strong customer service focus while working directly with end users.
Responsibilities:
• Perform first call resolutions for common issues, customer training, and advanced (equivalent to Tier II support) troubleshooting and support
• Record tickets and maintain ticket status in ServiceNow
• Analyze software and business applications; troubleshoot issues
• Use computer images to install and configure laptops
• Support users with file shares and permissions issues
• Track, log, and report each service request
• Adhere to established methods for responding to and documenting support requests
• Provide Tier 2 Support by assisting clients with technical issues via phone, email, and chat
• Provide deskside support, hardware troubleshooting, software assistance, and network problem resolution
• Document troubleshooting steps, resolutions, and recommendations in the ticketing system
• Create, update documentation for users, technical configurations, to include Knowledge Base documents, Standard Operating Procedures, and Configuration documents
• Collaborate with IT staff to identify recurring issues and recommend long term solutions
• Maintain a strong customer service focus while working directly with end users
• Assist with hardware deployments, upgrades, and system imaging as needed
• Follow up with customers ensuring their issues and requests are resolved
• Work cooperatively and independently to research and document issues and solutions
• Work collaboratively with multiple enterprise teams to provide complete support to the end user
• Walk customer through problem-solving process
Qualifications:
Required:
• High school diploma or equivalent
• Minimum of one (1) year of technical support experience
• Ability to interact with all levels of an organization in a professional, diplomatic, and tactful manner
• Hands on experience with Microsoft 365, Exchange, and Active Directory
• Ability to work independently as well as collaboratively within a team
• Hands-on experience with PC hardware repair and peripheral device support
• Strong customer service orientation with the ability to manage multiple tasks and adapt quickly to change
• Excellent analytical, problem solving, and communication skills
• Ability to troubleshoot medium complexity software issues
• Must be able to work quickly with a high degree of accuracy with cross-functional teams
Preferred:
• Experience supporting end users in a help desk role preferred
• Experience with ServiceNow preferred
• Candidates with current Veterans Affairs (VA) Tier 2/Moderate Background Investigation or equivalent (e.g., DoD Tier 3/NACLC, Active Secret) are preferred
Company:
Client First Technologies provides strategic consulting, technology, business development, and managed services. Founded in 2016, the company is headquartered in Fairfax, USA, with a team of 51-200 employees. The company is currently Growth Stage.

Apply