ZipRecruiter

Log In

1

Virtual Chat Customer Service Jobs in Seattle, WA

HEST

Customer Service Associate

Seattle, WA · On-site

$16.50 - $22.75/hr

Respond to customer inquiries via phone, email, and live chat * Resolve customer issues, ensuring a ... Previous experience in customer service or a related role * Excellent communication and ...

HEST

Customer Service Associate

Seattle, WA · On-site

$16.50 - $22.75/hr

Respond to customer inquiries via phone, email, and live chat * Resolve customer issues, ensuring a ... Previous experience in customer service or a related role * Excellent communication and ...

HEST

Customer Service Associate

Seattle, WA · On-site

$16.50 - $22.75/hr

Respond to customer inquiries via phone, email, and live chat * Resolve customer issues, ensuring a ... Previous experience in customer service or a related role * Excellent communication and ...

HEST

Customer Service Associate

Seattle, WA

$16.50 - $22.75/hr

Respond to customer inquiries via phone, email, and live chat * Resolve customer issues, ensuring a ... Previous experience in customer service or a related role * Excellent communication and ...

ULINE

Customer Service Representative

Sumner, WA

$30/hr

Customer Service Representative Pay from $25 to $30 per hour with significant growth and earning ... Build business relationships with customers over phone, email and chat. * Understand customer needs ...

ULINE

Customer Service Representative

Tacoma, WA

$30/hr

Customer Service Representative Pay from $25 to $30 per hour with significant growth and earning ... Build business relationships with customers over phone, email and chat. * Understand customer needs ...

ULINE

Customer Service Representative

Tacoma, WA · On-site

$30/hr

Customer Service Representative Pay from $25 to $30 per hour with significant growth and earning ... Build business relationships with customers over phone, email and chat. * Understand customer needs ...

ULINE

Customer Service Representative

Sumner, WA · On-site

$30/hr

Customer Service Representative Pay from $25 to $30 per hour with significant growth and earning ... Build business relationships with customers over phone, email and chat. * Understand customer needs ...

Jacuzzi Group

Customer Service Specialist

Pacific, WA · On-site

$27/hr

Addresses customer needs via multiple channels (email, chat, and phone) * Maintain up to date ... Three years of customer service experience with highly escalated customers * Experience using ...

Jacuzzi Group

Customer Service Specialist

Pacific, WA · On-site

$27/hr

Addresses customer needs via multiple channels (email, chat, and phone) * Maintain up to date ... Three years of customer service experience with highly escalated customers * Experience using ...

Jacuzzi Group

Customer Service Specialist

Pacific, WA · On-site

$27/hr

Addresses customer needs via multiple channels (email, chat, and phone) * Maintain up to date ... Three years of customer service experience with highly escalated customers * Experience using ...

Jacuzzi Group

Customer Service Specialist

Pacific, WA · On-site

$27/hr

Addresses customer needs via multiple channels (email, chat, and phone) * Maintain up to date ... Three years of customer service experience with highly escalated customers * Experience using ...

ForgeFit

Remote Customer Service Specialist

Kent, WA · On-site +1

$19.25 - $25.50/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

ForgeFit

Remote Customer Service Specialist

Seattle, WA · On-site +1

$19.25 - $25.50/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

next page

Showing results 1-20

All JobsChat Customer Service JobsVirtual Chat Customer Service JobsVirtual Chat Customer Service Jobs in Seattle, WA

Virtual Chat Customer Service information

See Seattle, WA salary details

$11

$19

$29

How much do virtual chat customer service jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for virtual chat customer service in Seattle, WA is $19.33, according to ZipRecruiter salary data. Most workers in this role earn between $16.39 and $20.77 per hour, depending on experience, location, and employer.

What is a virtual chat customer service representative?

A Virtual Chat Customer Service representative is a professional who assists customers online through live chat platforms instead of over the phone or in person. Their main responsibilities include answering customer inquiries, resolving issues, providing product or service information, and ensuring a positive customer experience. They typically work remotely, using specialized software to communicate with multiple customers simultaneously. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company's products or services.

What are the key skills and qualifications needed to thrive as a virtual chat customer service representative?

To thrive as a Virtual Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems like Salesforce or Zendesk, and ticketing tools is typically required. Excellent multitasking, patience, and a customer-centric attitude help representatives stand out in handling multiple conversations efficiently. These skills and qualities are vital to deliver timely, accurate, and positive support experiences in a fast-paced digital environment.

How does a virtual chat customer service representative typically collaborate with other departments to resolve customer issues?

As a Virtual Chat Customer Service representative, you’ll frequently collaborate with departments such as technical support, billing, or sales to address complex customer concerns. While most interactions happen via chat, you may escalate tickets or communicate asynchronously with internal teams using tools like Slack or ticketing systems. Effective communication and detailed documentation are key, as they ensure a smooth handoff of information and timely resolution of customer issues. This collaborative environment fosters teamwork and helps develop your problem-solving and multitasking abilities.

What is the difference between Virtual Chat Customer Service vs Virtual Phone Customer Service?

AspectVirtual Chat Customer ServiceVirtual Phone Customer Service
CredentialsBasic customer service skills, sometimes certifications in communicationSimilar credentials, often with additional phone etiquette training
Work EnvironmentOnline chat platforms, remote from homeCall centers or remote, handling customer calls
Employer & IndustryRetail, tech, e-commerce companiesTelecommunications, retail, service industries
Search & ComparisonOften compared for remote customer support rolesCommonly compared with chat roles for communication methods

Virtual Chat Customer Service and Virtual Phone Customer Service both involve remote customer support roles. The main difference lies in the communication method: chat versus phone. Both roles require strong communication skills and customer service experience, but chat roles focus on written communication, while phone roles emphasize verbal skills. Employers in various industries hire for both positions, often offering similar credentials and work environments.

Are remote chat customer service jobs legit?

Remote chat customer service jobs are legitimate positions offered by many companies to handle customer inquiries via online chat platforms. These roles typically require good communication skills, computer literacy, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of the opportunity before applying.

How do I become a virtual chat customer service agent?

To become a virtual chat customer service agent, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or messaging platforms. Many employers require previous customer service experience and basic computer skills; some may also prefer certifications in customer service or related fields. Training is often provided by the employer, and a reliable internet connection is essential for remote work.

What are the most commonly searched types of Chat Customer Service jobs in Seattle, WA?

The most popular types of Chat Customer Service jobs in Seattle, WA are:

What are popular job titles related to Virtual Chat Customer Service jobs in Seattle, WA?

For Virtual Chat Customer Service jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Virtual Chat Customer Service jobs in Seattle, WA look for?

The top searched job categories for Virtual Chat Customer Service jobs in Seattle, WA are:

What cities near Seattle, WA are hiring for Virtual Chat Customer Service jobs?

Cities near Seattle, WA with the most Virtual Chat Customer Service job openings:

Virtual Chat Customer Service jobs near you
Infographic showing various Virtual Chat Customer Service job openings in Seattle, WA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $40,208 per year, or $19.3 per hour.

Customer Service Associate

Seattle, WA • On-site

HEST
See more jobs at HESTexternal

$16.50 - $22.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

HEST is an outdoor brand dedicated to bringing the comfort of home into the outdoors. We design premium products that help people sleep better, recover better, and spend more time outside.

POSITION PURPOSE

We are seeking a Customer Service Associate to join our team at HEST. In this role, you will be the primary point of contact for our customers, providing exceptional service and support for all inquiries and issues. You will work closely with our sales and operations teams to ensure customer satisfaction and maintain strong relationships. This is a great opportunity to join a fast-growing startup and make a meaningful impact on our customers' experience.

RESPONSIBILITIES

  • Respond to customer inquiries via phone, email, and live chat
  • Resolve customer issues, ensuring a high level of customer satisfaction
  • Collaborate with sales and operations teams to address customer needs and concerns
  • Process customer orders, returns, and exchanges
  • Maintain accurate and up-to-date customer records
  • Provide product information, recommendations, and assistance to customers
  • Monitor and respond to customer reviews and feedback
  • Role is primarily in-person at HEST's Seattle office with occasional remote weekend coverage required during peak sales periods

Requirements

  • Previous experience in customer service or a related role
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Ability to multitask and prioritize in a fast-paced environment
  • Detail-oriented with strong organizational skills
  • Proficient in computer applications such as Microsoft Office or Google Workspace

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)