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Virtual Chat Customer Service Jobs in Ohio (NOW HIRING)

Customer Service Rep

Mason, OH · On-site

$15 - $20.50/hr

The CSR provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department ...

Customer Service Specialist

Cincinnati, OH · On-site

$16.25 - $21.50/hr

Customer Service Specialist At Limitless East Marketing, we redefine possibilities through ... Respond promptly and effectively to customer inquiries via phone, email, and chat. * Resolve ...

Customer Service Specialist

Columbus, OH · On-site

$16 - $21/hr

Respond promptly and effectively to customer inquiries via phone, email, and chat channels. * Resolve product or service issues by clarifying customer complaints and determining the best solution.

Customer Service Specialist

Columbus, OH

$16.50 - $21.75/hr

Respond promptly and effectively to customer inquiries via phone, email, and chat channels. * Resolve product or service issues by clarifying customer complaints and determining the best solution.

... live chat. Investigating and answering customer inquiries regarding orders, returns, shipments ... service. Explaining pricing and insurance benefits Placing outbound telephone calls or composing ...

As a full-service marketing and public relations agency, we are dedicated to helping businesses ... Respond promptly and effectively to customer inquiries via phone, email, and chat. * Assist ...

Customer Service Specialist

Columbus, OH · On-site

$16.50 - $21.75/hr

Respond promptly and effectively to customer inquiries via phone, email, and chat channels. * Resolve product or service issues by clarifying customer complaints and determining the best solution.

Customer Service Assistant

Columbus, OH · On-site

$16 - $22.25/hr

Customer Service Assistant At Sparkbit 360, we believe that every brand has a story worth sharing ... Respond promptly and effectively to customer inquiries via phone, email, and chat. * Assist ...

Showing results 21-40

Virtual Chat Customer Service information

How does a virtual chat customer service representative typically collaborate with other departments to resolve customer issues?

As a Virtual Chat Customer Service representative, you’ll frequently collaborate with departments such as technical support, billing, or sales to address complex customer concerns. While most interactions happen via chat, you may escalate tickets or communicate asynchronously with internal teams using tools like Slack or ticketing systems. Effective communication and detailed documentation are key, as they ensure a smooth handoff of information and timely resolution of customer issues. This collaborative environment fosters teamwork and helps develop your problem-solving and multitasking abilities.

What is a virtual chat customer service representative?

A Virtual Chat Customer Service representative is a professional who assists customers online through live chat platforms instead of over the phone or in person. Their main responsibilities include answering customer inquiries, resolving issues, providing product or service information, and ensuring a positive customer experience. They typically work remotely, using specialized software to communicate with multiple customers simultaneously. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company's products or services.

What is the difference between Virtual Chat Customer Service vs Virtual Phone Customer Service?

AspectVirtual Chat Customer ServiceVirtual Phone Customer Service
CredentialsBasic customer service skills, sometimes certifications in communicationSimilar credentials, often with additional phone etiquette training
Work EnvironmentOnline chat platforms, remote from homeCall centers or remote, handling customer calls
Employer & IndustryRetail, tech, e-commerce companiesTelecommunications, retail, service industries
Search & ComparisonOften compared for remote customer support rolesCommonly compared with chat roles for communication methods

Virtual Chat Customer Service and Virtual Phone Customer Service both involve remote customer support roles. The main difference lies in the communication method: chat versus phone. Both roles require strong communication skills and customer service experience, but chat roles focus on written communication, while phone roles emphasize verbal skills. Employers in various industries hire for both positions, often offering similar credentials and work environments.

What are the key skills and qualifications needed to thrive as a virtual chat customer service representative?

To thrive as a Virtual Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems like Salesforce or Zendesk, and ticketing tools is typically required. Excellent multitasking, patience, and a customer-centric attitude help representatives stand out in handling multiple conversations efficiently. These skills and qualities are vital to deliver timely, accurate, and positive support experiences in a fast-paced digital environment.
What are the most commonly searched types of Chat Customer Service jobs in Ohio? The most popular types of Chat Customer Service jobs in Ohio are:
What are popular job titles related to Virtual Chat Customer Service jobs in Ohio? For Virtual Chat Customer Service jobs in Ohio, the most frequently searched job titles are:
What cities in Ohio are hiring for Virtual Chat Customer Service jobs? Cities in Ohio with the most Virtual Chat Customer Service job openings:
Infographic showing various Virtual Chat Customer Service job openings in Ohio as of July 2026, with employment types broken down into 3% Locum Tenens, 56% Full Time, 8% Part Time, and 33% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution.

$15 - $20.50/hr

Other

Re-posted 19 days ago


Job description

About the job Customer Service Rep
Customer Service Rep needs 2+ years of experience
Customer Service Rep requires:

  • Availability to work from 12:30pm until midnight M-F and 10:30am 7pm on Saturdays.
  • 12:30pm start time and 3:30pm start time. The training 12:30pm until 9pm
  • REMOTE LOCAL CANDIDATES , Mason, OH
Customer Service Rep duties:
  • The CSR provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives
  • Assists customers telephonically and non-telephonically with service and support issues. Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
  • Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
  • Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer expectations.
  • Uses courteous and professional language.
  • Works effectively in a team environment
  • Creates a win-win resolution to problems.

Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Year founded

2009

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