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Virtual Chat Customer Service Jobs in California

BCforward

Customer Service Agent

San Jose, CA

$17.13/hr

Through email and chat, you will resolve issues related to uploading, publishing, and maintaining ... At least 1 year experience in customer service environment providing support via phone, email or ...

BCforward

Customer Service Agent

San Jose, CA

$17.13/hr

Through email and chat, you will resolve issues related to uploading, publishing, and maintaining ... At least 1 year experience in customer service environment providing support via phone, email or ...

BCforward

Customer Service Agent

San Jose, CA

$17.13/hr

Through email and chat, you will resolve issues related to uploading, publishing, and maintaining ... customer service environment providing support via phone, email or live chat At least 1 year ...

California University Prep School

Chat Agent

Fresno, CA · On-site

$15 - $19.50/hr

* Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance. * Assist customers in navigating our products or services ...

Vuori, Inc.

Customer Service Agent

Carlsbad, CA · On-site

$19 - $23/hr

Deliver exceptional customer service via email, text, and chat, responding to inquiries with clarity, empathy, and professionalism. * Handle escalated issues with a solutions-driven mindset, ensuring ...

Vuori, Inc

Customer Service Agent

Carlsbad, CA · On-site

$19 - $23/hr

Deliver exceptional customer service via email, text, and chat, responding to inquiries with clarity, empathy, and professionalism. * Handle escalated issues with a solutions-driven mindset, ensuring ...

Sharecare

Lead Customer Service Rep

Sacramento, CA · On-site

Our comprehensive and data-driven virtual health platform is designed to help people, providers ... chat, email, or fax.?? * Provide support for the customer service team through the manning and ...

Post

Customer Service Representative

San Diego, CA · On-site

$17 - $23/hr

We are seeking a friendly, organized, and professional Customer Service Representative to join our ... Respond to customer inquiries via phone, email, and chat * Resolve customer issues in a timely and ...

Destination Careers

$40K - $70K/yr

This position is ideal for those who enjoy helping people, love travel, and thrive in a virtual ... online chat ~ Maintain detailed and accurate records of client interactions and bookings ...

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Virtual Chat Customer Service information

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How much do virtual chat customer service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for virtual chat customer service in California is $16.76, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.03 per hour, depending on experience, location, and employer.

How does a virtual chat customer service representative typically collaborate with other departments to resolve customer issues?

As a Virtual Chat Customer Service representative, you’ll frequently collaborate with departments such as technical support, billing, or sales to address complex customer concerns. While most interactions happen via chat, you may escalate tickets or communicate asynchronously with internal teams using tools like Slack or ticketing systems. Effective communication and detailed documentation are key, as they ensure a smooth handoff of information and timely resolution of customer issues. This collaborative environment fosters teamwork and helps develop your problem-solving and multitasking abilities.

What is a virtual chat customer service representative?

A Virtual Chat Customer Service representative is a professional who assists customers online through live chat platforms instead of over the phone or in person. Their main responsibilities include answering customer inquiries, resolving issues, providing product or service information, and ensuring a positive customer experience. They typically work remotely, using specialized software to communicate with multiple customers simultaneously. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company's products or services.

What is the difference between Virtual Chat Customer Service vs Virtual Phone Customer Service?

AspectVirtual Chat Customer ServiceVirtual Phone Customer Service
CredentialsBasic customer service skills, sometimes certifications in communicationSimilar credentials, often with additional phone etiquette training
Work EnvironmentOnline chat platforms, remote from homeCall centers or remote, handling customer calls
Employer & IndustryRetail, tech, e-commerce companiesTelecommunications, retail, service industries
Search & ComparisonOften compared for remote customer support rolesCommonly compared with chat roles for communication methods

Virtual Chat Customer Service and Virtual Phone Customer Service both involve remote customer support roles. The main difference lies in the communication method: chat versus phone. Both roles require strong communication skills and customer service experience, but chat roles focus on written communication, while phone roles emphasize verbal skills. Employers in various industries hire for both positions, often offering similar credentials and work environments.

What are the key skills and qualifications needed to thrive as a virtual chat customer service representative?

To thrive as a Virtual Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems like Salesforce or Zendesk, and ticketing tools is typically required. Excellent multitasking, patience, and a customer-centric attitude help representatives stand out in handling multiple conversations efficiently. These skills and qualities are vital to deliver timely, accurate, and positive support experiences in a fast-paced digital environment.

What are the most commonly searched types of Chat Customer Service jobs in California?

The most popular types of Chat Customer Service jobs in California are:

What are popular job titles related to Virtual Chat Customer Service jobs in California?

For Virtual Chat Customer Service jobs in California, the most frequently searched job titles are:

What job categories do people searching Virtual Chat Customer Service jobs in California look for?

The top searched job categories for Virtual Chat Customer Service jobs in California are:

What cities in California are hiring for Virtual Chat Customer Service jobs?

Cities in California with the most Virtual Chat Customer Service job openings:

Virtual Chat Customer Service jobs near you
Infographic showing various Virtual Chat Customer Service job openings in California as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 2% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,869 per year, or $16.8 per hour.

Customer Service Agent

BCforward

San Jose, CA

$17.13/hr

Contractor

Re-posted 8 days ago

Job description

Company Description

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. BCforward's headquarters are in Indianapolis, Indiana and also operates delivery centers in 20 locations in North America as well as India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. 

Job Description

Job Title: Customer Service Agent

Job Location: SAN JOSE CA 95113

Job Duration: 12+ Months

Job Hourly Rate: $17.13/HR W2

As a Support Operations Specialist you will support Android app developers who publish apps to the Play store as well as troubleshoot code-level issues. Through email and chat, you will resolve issues related to uploading, publishing, and maintaining apps on the Play Store. You will interact with the Support Operations team, as well as key client stakeholders as needed, to help resolve developer inquiries. Successful applicants are customer-focused and passionate about assisting developers with timely resolution of their app publishing issues.

Key Responsibilities

  • Troubleshoot app-level API implementations and related issues
  • Provide email and real time chat support to Play Developers
  • Collaborate with cross-functional resources to bring issues to resolution with an aggressive service level
  • Assist with creation and maintenance of online documentation for Play
  • Identify needs and collaborate on projects to improve support tools and processes

Skills and Experience

  • High School Diploma or GED
  • At least 1 year experience in customer service environment providing support via phone, email or live chat
  • At least 1 year programming or API level tech support experience
  • Proven ability to identify and troubleshoot technical issues quickly and efficiently
  • Ability to communicate technical concepts clearly and effectively
  • Ability to prioritize tasks and manage time effectively
  • Knowledge of the app industry
  • Experience or interest in developing mobile applications
  • Strong attention to detail and sense of responsibility
  • Understanding of customer support best practices and familiarity with customer support success metrics
Additional Information

Namratha Gandavarapu
Sr. Recruiter
Direct: 317-210-8733

BCforward logo

About BCforward

Sourced by ZipRecruiter

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Indianapolis, IN, US

Year founded

1998

Social media

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