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Virtual Chat Agent Jobs in Springfield, MO (NOW HIRING)

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Virtual Chat Agent information

See Springfield, MO salary details

$4

$14

$20

How much do virtual chat agent jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for virtual chat agent in Springfield, MO is $14.45, according to ZipRecruiter salary data. Most workers in this role earn between $12.16 and $16.20 per hour, depending on experience, location, and employer.

What Does a Virtual Chat Agent Do?

As a virtual chat agent, you provide customer service via a chat app. You use a computer to communicate with each customer to elicit the information you need, answer their questions, and otherwise assist the customer to help resolve any issues. You typically log the details of each communication or create a ticket that the customer can use to track their inquiry. For some roles, your duties may include providing technical support. If you do not know how to respond to an inquiry, you transfer the customer to a more-senior agent or technician. Some virtual chat agents also have sales responsibilities and help customers complete transactions.

What are Virtual Chat Agents?

Virtual Chat Agents are customer service professionals who interact with customers through online chat platforms to answer questions, resolve issues, and provide information about products or services. They typically work remotely and handle multiple chat conversations simultaneously, offering support via company websites, apps, or social media channels. Virtual Chat Agents use strong communication and problem-solving skills to ensure customers receive timely and accurate assistance, often using scripts and resources provided by their employer.

What are the key skills and qualifications needed to thrive as a Virtual Chat Agent, and why are they important?

To thrive as a Virtual Chat Agent, you need excellent written communication, fast and accurate typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Strong problem-solving abilities, patience, and the ability to multitask help agents deliver outstanding service and resolve issues efficiently. These skills ensure prompt, clear, and helpful customer interactions, which are critical for customer satisfaction and company reputation.

What is the difference between Virtual Chat Agent vs Customer Service Representative?

AspectVirtual Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote, online chat platformsIn-office or remote, phone and in-person interactions
Industry UsageCustomer support via live chat for various industriesCustomer support via phone, email, or in-person for diverse sectors
Search & Comparison IntentFocuses on online chat support rolesBroader customer service roles including phone and face-to-face

The Virtual Chat Agent primarily handles customer inquiries through online chat platforms remotely, focusing on digital communication. In contrast, a Customer Service Representative may work in various settings, including in-person or over the phone, providing broader support. Both roles require similar credentials but differ mainly in communication channels and work environment.

What are some common challenges Virtual Chat Agents face when handling multiple customer inquiries simultaneously?

Virtual Chat Agents often manage several customer conversations at once, which requires strong multitasking and organizational skills. A key challenge is maintaining accuracy and providing timely, personalized responses without sacrificing the quality of customer service. To succeed, agents typically use chat management software and quick-reference resources to ensure they can address inquiries efficiently. Staying calm under pressure and developing effective time management strategies are essential for thriving in this fast-paced environment.
More about Virtual Chat Agent jobs
What are the most commonly searched types of Chat Agent jobs in Springfield, MO? The most popular types of Chat Agent jobs in Springfield, MO are:
What job categories do people searching Virtual Chat Agent jobs in Springfield, MO look for? The top searched job categories for Virtual Chat Agent jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Virtual Chat Agent jobs? Cities near Springfield, MO with the most Virtual Chat Agent job openings:
Virtual Chat Agent jobs near you
Infographic showing various Virtual Chat Agent job openings in Springfield, MO as of July 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 67% In-person, 3% Hybrid, and 30% Remote job distribution, with an average salary of $30,062 per year, or $14.5 per hour.
Customer Care Agent - Relocate to Warroad, MN

Customer Care Agent - Relocate to Warroad, MN

Marvin

Springfield, MO • On-site

$23 - $29/hr

Full-time

Medical, Retirement

Posted 4 days ago

Job description

Job Overview:

Are you energized by solving problems, building trust and relationships with customers?  As a Customer Care Agent at Marvin, you’ll be the go-to expert for our dealers and customers seeking support. You’ll guide users through product questions, warranty concerns, and system navigation - all while delivering a seamless and empathetic experience. This role is central to Marvin’s customer experience strategy and offers the opportunity to make a meaningful impact every day. Plus, receive a $1,500 sign-on bonus when you join our team!    

This job is located in Warroad, MN.  If you need to relocate for this role, Marvin has a variety of benefit offerings to support your move.

Highlights of your role:
  • Serve as the primary contact for customer inquiries across phone, email, and chat, ensuring timely and accurate support.
  • Educate dealer partners on Marvin’s Order Management software, products and warranty processes through virtual or in-person training.
  • Own customer interactions from start to resolution, offering solutions that align with Marvin’s policies and service standards.
  • Support onboarding for new dealers and partners, facilitating account setup and initial training.
You're a good fit if you have (or if you can):
  • 2+ years in a customer-facing role.
  • Experience using CRM systems like Salesforce to manage customer interactions.
  • A track record of resolving customer issues efficiently while maintaining strong relationships.
  • Proven team collaboration skills.
  • Comfort mentoring others and sharing expertise across teams.
Also want to make sure you have:
  • Familiarity with building materials, construction, or manufacturing industries.
  • Ability to learn Marvin’s systems and apply product knowledge to customer solutions.
  • Strong organizational and project management skills.
  • Associate degree or higher preferred, or equivalent experience.
We invite you to See Yourself at Marvin:

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.

Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

  • $300 annual wellbeing account to spend on what helps you feel happy + healthy
  • Better Living Day! (a paid day off to go have some fun)
  • Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
  • Giving at Marvin – participate in organized volunteer opportunities
  • Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!

Marvin is an Equal Opportunity Employer:

Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at CareerSupport@marvin.com.

Compensation: $23.00 - $29.00 per hour, pay based on experience

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