IT Litify Support Tech
$20.25 - $28/hr
IT Salesforce Service Desk Agent Location: Tampa, FL Job Type: Full-time Job Summary: We are ... Provide frontline Salesforce technical support to end-users via phone calls, email, and chat
IT Litify Support Tech
$20.25 - $28/hr
IT Salesforce Service Desk Agent Location: Tampa, FL Job Type: Full-time Job Summary: We are ... Provide frontline Salesforce technical support to end-users via phone calls, email, and chat
IT Litify Support Tech
Tampa, FL · On-site
$20.25 - $28/hr
IT Salesforce Service Desk Agent Location: Tampa, FL Job Type: Full-time Job Summary: We are ... Provide frontline Salesforce technical support to end-users via phone calls, email, and chat
IT Litify Support Tech
Tampa, FL · On-site
$20.25 - $28/hr
IT Salesforce Service Desk Agent Location: Tampa, FL Job Type: Full-time Job Summary: We are ... Provide frontline Salesforce technical support to end-users via phone calls, email, and chat
Virtual Chat Agent information
See New Port Richey, FL salary details
$4.71 - $6.29
0% of jobs
$6.29 - $7.86
0% of jobs
$7.86 - $9.44
0% of jobs
$9.44 - $11.02
2% of jobs
$11.02 - $12.59
13% of jobs
$13.03 is the 25th percentile. Wages below this are outliers.
$12.59 - $14.17
38% of jobs
$14.17 - $15.75
11% of jobs
$17.32 is the 75th percentile. Wages above this are outliers.
$15.75 - $17.32
11% of jobs
$17.32 - $18.90
14% of jobs
$18.90 - $20.48
6% of jobs
$20.48 - $22.05
5% of jobs
$4
$15
$22
How much do virtual chat agent jobs pay per hour?
As of Aug 30, 2026, the average hourly pay for virtual chat agent in New Port Richey, FL is $15.27, according to ZipRecruiter salary data. Most workers in this role earn between $12.84 and $17.12 per hour, depending on experience, location, and employer.
What is a virtual chat agent?
Virtual Chat Agents are customer service professionals who interact with customers through online chat platforms to answer questions, resolve issues, and provide information about products or services. They typically work remotely and handle multiple chat conversations simultaneously, offering support via company websites, apps, or social media channels. Virtual Chat Agents use strong communication and problem-solving skills to ensure customers receive timely and accurate assistance, often using scripts and resources provided by their employer.
What does a virtual chat agent do?
As a virtual chat agent, you provide customer service via a chat app. You use a computer to communicate with each customer to elicit the information you need, answer their questions, and otherwise assist the customer to help resolve any issues. You typically log the details of each communication or create a ticket that the customer can use to track their inquiry. For some roles, your duties may include providing technical support. If you do not know how to respond to an inquiry, you transfer the customer to a more-senior agent or technician. Some virtual chat agents also have sales responsibilities and help customers complete transactions.
What are the key skills and qualifications needed to thrive as a virtual chat agent, and why are they important?
To thrive as a Virtual Chat Agent, you need excellent written communication, fast and accurate typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Strong problem-solving abilities, patience, and the ability to multitask help agents deliver outstanding service and resolve issues efficiently. These skills ensure prompt, clear, and helpful customer interactions, which are critical for customer satisfaction and company reputation.
What are some common challenges virtual chat agents face when handling multiple customer inquiries simultaneously?
Virtual Chat Agents often manage several customer conversations at once, which requires strong multitasking and organizational skills. A key challenge is maintaining accuracy and providing timely, personalized responses without sacrificing the quality of customer service. To succeed, agents typically use chat management software and quick-reference resources to ensure they can address inquiries efficiently. Staying calm under pressure and developing effective time management strategies are essential for thriving in this fast-paced environment.
What is the difference between Virtual Chat Agent vs Customer Service Representative?
| Aspect | Virtual Chat Agent | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; some roles may require customer service experience | High school diploma or equivalent; customer service experience often preferred |
| Work Environment | Remote, online chat platforms | In-office or remote, phone and in-person interactions |
| Industry Usage | Customer support via live chat for various industries | Customer support via phone, email, or in-person for diverse sectors |
| Search & Comparison Intent | Focuses on online chat support roles | Broader customer service roles including phone and face-to-face |
The Virtual Chat Agent primarily handles customer inquiries through online chat platforms remotely, focusing on digital communication. In contrast, a Customer Service Representative may work in various settings, including in-person or over the phone, providing broader support. Both roles require similar credentials but differ mainly in communication channels and work environment.
More about Virtual Chat Agent jobs
What are the most commonly searched types of Chat Agent jobs in New Port Richey, FL?
The most popular types of Chat Agent jobs in New Port Richey, FL are:
What are popular job titles related to Virtual Chat Agent jobs in New Port Richey, FL?
For Virtual Chat Agent jobs in New Port Richey, FL, the most frequently searched job titles are:
What job categories do people searching Virtual Chat Agent jobs in New Port Richey, FL look for?
The top searched job categories for Virtual Chat Agent jobs in New Port Richey, FL are:
What cities near New Port Richey, FL are hiring for Virtual Chat Agent jobs?
Cities near New Port Richey, FL with the most Virtual Chat Agent job openings:
IT Litify Support Tech
Tampa, FL
Morgan & Morgan, P.A. •
Legal Services • 1 - 5K employees1,001 - 5,000 employees
6.7
Based on 49 frontline employees who took The Breakroom Quiz
30th of 34 rated law firms
People enjoy working here
Recommended by parents
Respectful managers
Learn new skills
Uninterrupted breaks
$20.25 - $28/hr
Full-time
Re-posted 22 hours ago
Job description
Job Title: IT Salesforce Service Desk Agent
Location: Tampa, FL
Job Type: Full-time
Job Summary:
We are seeking a highly motivated and skilled IT Salesforce Service Desk Agent to join a rapidly growing team located in Miami, FL. The successful candidate will provide frontline technical support with a focus on Salesforce, troubleshooting and resolving issues, and ensuring an exceptional customer experience. The agent will also collaborate with Salesforce admins and other IT teams to deliver comprehensive solutions.
Responsibilities:
- Provide frontline Salesforce technical support to end-users via phone calls, email, and chat
- Respond to Salesforce-related tickets escalated from other technicians and act as a subject matter expert (SME) for the platform.
- Collaborate with Salesforce Administrators, Developers, and other IT teams to resolve complex issues or provide feedback on system improvements.
- Create and update knowledge base articles and user guides for common Salesforce issues.
- Respond to inquiries in a timely and professional manner while maintaining a high level of customer satisfaction.
- Exceptional customer service and interpersonal skills, with the ability to work effectively with end-users at all technical levels
- Troubleshoot and resolve technical problems, escalating to higher-level support or development teams when necessary.
- Record and document all requests, incidents, and troubleshooting steps in our Freshservice platform.
- Maintain a high First Call Resolution rate and meet key performance indicators (KPIs), including ticket response and resolution time.
- Work collaboratively with other members of the IT Service Desk to foster a team-oriented environment.
- Assist in training end-users on Salesforce features, best practices, and new updates.
- Stay current on Salesforce platform updates, releases, and best practices.
- Perform other duties as assigned.
Requirements:
- Minimum of 2 years of experience in a Service Desk\Helpdesk Role.
- Strong problem analysis and problem-solving skills.
- Excellent written and verbal communication skills.
- Exceptional customer service and interpersonal skills, with the ability to work effectively with end-users at all technical levels.
- Ability to multitask, prioritize, and adapt in a fast-paced environment.
- Knowledge and understanding of Active Directory functionality.
- Proficient in Microsoft Office 365 applications.
- Experience documenting all aspects of troubleshooting and issue resolution.
- Familiarity with basic networking concepts.
- Willingness to work flexible hours, including weekends and holidays.
- Resourceful, well organized, highly dependable, efficient and detail oriented.
Preferred Qualifications:
- 1-2 years of experience supporting Salesforce
- Knowledge of configuring Salesforce functions including but not limited to, custom objects, profiles, roles, permission sets, validation rules, workflows, process builder, visual workflows, reports and dashboards.
- Experience working with Salesforce Service Clouds is a plus
- Experience working with Salesforce Lightning interface.
- Knowledge of API integrations and Salesforce AppExchange solutions
- Familiarity with other ITSM platforms such as Freshservice.
- Experience with VMWare Horizon Virtual Desktops.
- ITIL Foundation certification.
- Experience with remote support tools.
If you are customer-focused, technically adept, and thrive in a collaborative environment, we encourage you to apply for this exciting opportunity.
#LI-MB1
About Morgan & Morgan
Sourced by ZipRecruiter
Industry
Legal services
Company size
1,001 - 5,000 Employees
Headquarters location
Orlando, FL, US
Year founded
1988
Website
What Morgan & Morgan employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom