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Virtual Chat Agent Jobs in Gilbert, AZ (NOW HIRING)

Conch Technologies Inc

Avaya Engineer ( AI/ML )

Phoenix, AZ · On-site

$96K - $132K/yr

Google Intelligent Virtual Agent (IVA) * Voice Analytics and Conversational AI solutions Preferred ... Experience integrating AI-driven voice and chat platforms into enterprise environments Key ...

Conch Technologies Inc

AI/ML NLP Engineer

Phoenix, AZ · On-site

Google Intelligent Virtual Agent (IVA) * Voice Analytics and Conversational AI solutions Preferred ... Experience integrating AI-driven voice and chat platforms into enterprise environments Key ...

HomeLight

Workplace & Events Coordinator

Scottsdale, AZ · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... agent, or have certainty through a modern closing process. Each year, HomeLight facilitates ... Planning and hosting in-office, annual company retreat, and virtual company-wide events, handling ...

All JobsChat Agent JobsVirtual Chat Agent JobsVirtual Chat Agent Jobs in Gilbert, AZ

Virtual Chat Agent information

See Gilbert, AZ salary details

$5

$17

$24

How much do virtual chat agent jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for virtual chat agent in Gilbert, AZ is $17.09, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $19.18 per hour, depending on experience, location, and employer.

What is a virtual chat agent?

Virtual Chat Agents are customer service professionals who interact with customers through online chat platforms to answer questions, resolve issues, and provide information about products or services. They typically work remotely and handle multiple chat conversations simultaneously, offering support via company websites, apps, or social media channels. Virtual Chat Agents use strong communication and problem-solving skills to ensure customers receive timely and accurate assistance, often using scripts and resources provided by their employer.

What does a virtual chat agent do?

As a virtual chat agent, you provide customer service via a chat app. You use a computer to communicate with each customer to elicit the information you need, answer their questions, and otherwise assist the customer to help resolve any issues. You typically log the details of each communication or create a ticket that the customer can use to track their inquiry. For some roles, your duties may include providing technical support. If you do not know how to respond to an inquiry, you transfer the customer to a more-senior agent or technician. Some virtual chat agents also have sales responsibilities and help customers complete transactions.

What are the key skills and qualifications needed to thrive as a virtual chat agent, and why are they important?

To thrive as a Virtual Chat Agent, you need excellent written communication, fast and accurate typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Strong problem-solving abilities, patience, and the ability to multitask help agents deliver outstanding service and resolve issues efficiently. These skills ensure prompt, clear, and helpful customer interactions, which are critical for customer satisfaction and company reputation.

What are some common challenges virtual chat agents face when handling multiple customer inquiries simultaneously?

Virtual Chat Agents often manage several customer conversations at once, which requires strong multitasking and organizational skills. A key challenge is maintaining accuracy and providing timely, personalized responses without sacrificing the quality of customer service. To succeed, agents typically use chat management software and quick-reference resources to ensure they can address inquiries efficiently. Staying calm under pressure and developing effective time management strategies are essential for thriving in this fast-paced environment.

What is the difference between Virtual Chat Agent vs Customer Service Representative?

AspectVirtual Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote, online chat platformsIn-office or remote, phone and in-person interactions
Industry UsageCustomer support via live chat for various industriesCustomer support via phone, email, or in-person for diverse sectors
Search & Comparison IntentFocuses on online chat support rolesBroader customer service roles including phone and face-to-face

The Virtual Chat Agent primarily handles customer inquiries through online chat platforms remotely, focusing on digital communication. In contrast, a Customer Service Representative may work in various settings, including in-person or over the phone, providing broader support. Both roles require similar credentials but differ mainly in communication channels and work environment.

More about Virtual Chat Agent jobs

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Virtual Chat Agent jobs near you
Infographic showing various Virtual Chat Agent job openings in Gilbert, AZ as of August 2026, with employment types broken down into 88% Full Time, and 12% Part Time. Highlights an 64% In-person, 6% Hybrid, and 30% Remote job distribution, with an average salary of $35,550 per year, or $17.1 per hour.

LEAD Software Engineer-Integration & Automation (HYBRID)

State Farm

Tempe, AZ • Hybrid

Full-time

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

State Farm rating

7.3

Company rating: 7.3 out of 10

Based on 1,553 frontline employees who took The Breakroom Quiz

237th of 309 rated insurance

Job description

Overview

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!

HYBRID Qualified candidates must live within close proximity to a hub location listed below and should plan to spend time working from home and some time working in the office as part of our hybrid work environment.
HUB LOCATIONS: Tempe, AZ; Dunwoody, GA; Bloomington, IL; Richardson, TX

SPONSORSHIP:  Applicants for this position are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity.


Grow Your Skills, Grow Your Potential
Responsibilities

About Our Team

Our IT Support Engineering team is focused on transforming how enterprise technology support is delivered. We partner across product, engineering, operations, and support teams to build modern support experiences that are efficient, intuitive, and scalable.

We combine software engineering, automation, AI, and user-centered design to improve how people access help—whether through live support, self-service, chat, voice, or mobile solutions.

Our mission is to:

  • Elevate the user experience through data-informed, customer-centered support solutions
  • Automate with intention by balancing AI, self-service, and human interaction
  • Deliver quality at every level through reliable platforms, strong engineering practices, and continuous improvement

If you’re excited about solving complex problems and shaping the future of enterprise technology support, we’d love to hear from you.

Role Overview

As a Lead Software Engineer, you will help shape the future of enterprise IT support by leading delivery across a connected ecosystem of support platforms, including ServiceNow, Amazon Connect, chatbot and virtual agent technologies, and mobile applications.

This role goes beyond hands-on engineering. You will influence technical direction across internal teams and external delivery partners, helping align priorities, improve execution, and raise engineering standards across a broad portfolio of solutions and integrations.

This is an exciting opportunity for someone who enjoys working at the intersection of software engineering, product delivery, platform integration, AI-enabled automation, and technical leadership.

Key Responsibilities

  • Lead end-to-end delivery of enterprise support solutions, from ideation and proof of concept through deployment, support, and enhancement
  • Drive technical design, code quality, and Agile/DevOps delivery practices across multiple platforms and teams
  • Partner with architects, UX designers, product stakeholders, platform owners, and external partners to deliver integrated, user-centered solutions
  • Influence engineering standards, technical direction, and delivery execution across cross-functional teams
  • Oversee solution reliability, quality, observability, and operational support
  • Mentor engineers and promote best practices in software development, collaboration, and continuous improvement
  • Advance innovation in chatbot experiences, AI/Generative AI, workflow automation, and support platform modernization

Platforms and Capabilities

This role supports and enhances solutions across:

  • ServiceNow and IT service management capabilities
  • Amazon Connect voice and chat solutions
  • Chatbots, virtual agents, portals, and conversational experiences
  • Mobile support applications
  • Monitoring and observability tools
  • Microsoft collaboration and productivity platforms
  • AI, predictive intelligence, and automation solutions

Qualifications

We Are Looking For Candidates With 5+ Years Of Experience:

  • Proficiency in one or more modern programming languages such as JavaScript, TypeScript, Java, or Python
  • Experience with ServiceNow, or strong web application development experience with the ability and willingness to learn the platform
  • Experience building and supporting APIs, integrations, and enterprise applications
  • Strong troubleshooting skills and experience resolving complex technical issues
  • Strong communication skills and the ability to collaborate effectively across technical and business teams

Preferred

  • Experience with ServiceNow development, workflows, portals, or Virtual Agent
  • Full-stack development experience with modern frameworks such as React or Node.js
  • Familiarity with AWS, CI/CD, observability tools, and automation practices
  • Understanding of IT service management (ITSM) and support operations
  • Interest in applying AI and Generative AI to improve engineering and support experiences

Why Join Us

This role offers a unique opportunity to:

  • Influence engineering across both internal teams and external delivery partners
  • Help define the next generation of enterprise IT support experiences
  • Work across a highly visible portfolio of platforms, products, and integrations
  • Drive meaningful improvements in user experience, operational efficiency, and intelligent automation

Our Benefits

Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!

  • Potential starting salary range: $107,000 - $180,000--based on skills, background, and experience.  ***High end of the range limited to applicants with significant relevant experience***
  • Potential yearly incentive pay up to 15% of base salary.

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!

  • Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
  • Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
  • Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
  • Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
  • Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
  • Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
  • Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.

Visit our State Farm Careers page for more information on our benefits, locations, and the hiring process of joining the State Farm team!

Qualifications:

We Are Looking For Candidates With 5+ Years Of Experience:

  • Proficiency in one or more modern programming languages such as JavaScript, TypeScript, Java, or Python
  • Experience with ServiceNow, or strong web application development experience with the ability and willingness to learn the platform
  • Experience building and supporting APIs, integrations, and enterprise applications
  • Strong troubleshooting skills and experience resolving complex technical issues
  • Strong communication skills and the ability to collaborate effectively across technical and business teams

Preferred

  • Experience with ServiceNow development, workflows, portals, or Virtual Agent
  • Full-stack development experience with modern frameworks such as React or Node.js
  • Familiarity with AWS, CI/CD, observability tools, and automation practices
  • Understanding of IT service management (ITSM) and support operations
  • Interest in applying AI and Generative AI to improve engineering and support experiences

Why Join Us

This role offers a unique opportunity to:

  • Influence engineering across both internal teams and external delivery partners
  • Help define the next generation of enterprise IT support experiences
  • Work across a highly visible portfolio of platforms, products, and integrations
  • Drive meaningful improvements in user experience, operational efficiency, and intelligent automation
Education:UNAVAILABLEEmployment Type: FULL_TIME

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