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Virtual Case Manager Jobs in Clearfield, UT (NOW HIRING)

Red Hat

Customer Success Executive 3

Salt Lake City, UT · On-site

$132K - $211K/yr

Outstanding communication skills to lead on-site and virtual strategic business reviews ... case management, and analytics solutions * Excellent time management skills and the ability to ...

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How much do virtual case manager jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for virtual case manager in Clearfield, UT is $23.08, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $25.10 per hour, depending on experience, location, and employer.

What is a virtual case manager?

A Virtual Case Manager is a professional who provides remote case management services, typically in healthcare, social work, or insurance fields. They assess client needs, develop care plans, coordinate services, and monitor progress using digital tools and communication platforms. Their role ensures clients receive appropriate resources and support while working remotely. Effective virtual case managers must have strong organizational, communication, and problem-solving skills.

What does a virtual case manager do?

A typical day for a Virtual Case Manager involves assessing new client cases, conducting regular check-ins via phone or video calls, updating case files in digital management systems, and coordinating resources or referrals. You’ll often collaborate with healthcare providers, insurance representatives, or social service agencies to ensure clients receive appropriate support. Additionally, you may spend time tracking progress, addressing urgent client needs, and participating in team meetings. While the position is largely remote, strong communication and time management skills are essential for balancing multiple cases and deadlines effectively.

What skills and qualifications are needed to thrive as a virtual case manager?

To thrive as a Virtual Case Manager, you need expertise in case management, client assessment, and care coordination, often supported by a relevant degree in social work, nursing, or a related field. Proficiency with case management software, secure communication platforms, and compliance tools such as HIPAA training is highly valuable. Strong interpersonal communication, problem-solving abilities, and organizational skills distinguish top performers in this remote role. These skills and qualifications are crucial for effectively supporting clients, managing complex cases, and ensuring seamless service delivery in a virtual environment.

What job categories do people searching Virtual Case Manager jobs in Clearfield, UT look for?

The top searched job categories for Virtual Case Manager jobs in Clearfield, UT are:

What cities near Clearfield, UT are hiring for Virtual Case Manager jobs?

Cities near Clearfield, UT with the most Virtual Case Manager job openings:

Virtual Case Manager jobs near you
Infographic showing various Virtual Case Manager job openings in Clearfield, UT as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 13% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $47,999 per year, or $23.1 per hour.

Cyber Case Manager - Assistant Vice President

iCapital

Salt Lake City, UT • On-site

$100K - $130K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

About the Role
iCapital is seeking a Cyber Case Manager to join the Global Information Security team within Cyber Security Operations. As the Security Operations Center (SOC) continues to grow, dedicated ownership of the case lifecycle has become essential to ensuring incidents and investigations are consistently tracked and driven to closure. The Cyber Case Manager serves as the single point of accountability for that lifecycle - from intake through resolution - ensuring every case is owned, prioritized, progressing, and documented. This individual-contributor will report to the Security Operations leader.
Responsibilities
  • Own the end-to-end lifecycle of security cases including intake, ownership assignment, progress tracking, and driving cases to resolution and closure.
  • Serve as the single point of accountability for case status across the SOC, maintaining an accurate, prioritized, real-time view of all open incidents and investigations.
  • Exercise authority to assign, reprioritize, and escalate cases across SOC Analysts, Threat Detection Engineering, and Incident Response to keep work moving and eliminate stalled cases.
  • Enforce case-handling SLAs and quality standards; proactively identify aging, blocked, or at-risk cases and escalate to the Security Operations Leader.
  • Coordinate cross-functional workstreams spanning incident response, DFIR, insider-threat cases, vulnerability-remediation tracking, audit and GRC findings, and eDiscovery and legal-hold requests.
  • Manage case documentation and evidence integrity - ensuring timelines, actions, decisions, and artifacts are captured consistently and remain audit-ready.
  • Integrate case workflows with SIEM/SOAR so alerts, enrichment, and automated actions flow into and out of the case record without manual re-keying.
  • Produce case metrics and leadership reporting, including MTTD, MTTR, backlog, aging, closure rates, and SLA adherence for SOC leadership and stakeholders.
  • Build and continuously improve case-management processes, intake criteria, and runbooks to increase throughput and reduce manager overhead.
  • Facilitate case reviews, shift and regional handoffs, and post-incident lessons-learned, ensuring action items are tracked to completion.
  • Leverage the SOC's SIEM and SOAR platforms, with Jira and Confluence as the system of record.
  • Collaborate with Legal, Compliance, Human Resources, SOC Analysts, Security Engineering, Cloud Security, Incident Response, and business stakeholders to support sensitive investigations, maintain confidentiality and chain of custody, and strengthen iCapital's overall cyber resiliency.
  • Participate in incident-driven after-hours coordination as needed to keep high-priority cases moving.

Qualifications
  • 3-6 years of experience in cyber security operations, incident response, or security case and program management
  • Bachelor's degree in information security, computer science, or information technology is preferred
  • Experience in a regulated industry; financial services or fintech is preferred
  • Hands-on experience managing incident or case queues in a SOC or incident response environment
  • Working knowledge of SIEM and SOAR platforms and how alerts and cases flow through them
  • Proficiency with Jira and Confluence for workflow management, tracking, and documentation
  • Strong understanding of the incident response lifecycle and frameworks such as NIST and MITRE ATT&CK
  • Demonstrated ability to coordinate across teams and drive work to closure through influence and follow-through, without direct reporting authority over those teams
  • Familiar with handling sensitive investigations, evidence handling, and chain-of-custody principles
  • Exceptional organization, prioritization, and attention to detail while managing many concurrent cases
  • Excellent written and verbal communication skills, with the ability to report status clearly to both technical and executive audiences
  • Relevant certifications (i.e. GCIH, GCFE, PMP, ITIL, or Splunk and SOAR) are preferred
  • Experience with dedicated case-management or SOAR platforms (i.e. ServiceNow SIR, TheHive, Splunk SOAR and Phantom)
  • Exposure to insider-threat, DFIR, eDiscovery, legal-hold, or GRC and audit workflows
  • Familiar with cloud environments, AWS is preferred and knowledge of Agile frameworks is preferred

Benefits
The base salary range for this role is $100,000 to $130,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.
For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/
iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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