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Virtual Case Manager Jobs in Chicago, IL (NOW HIRING)

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How much do virtual case manager jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for virtual case manager in Chicago, IL is $25.50, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $27.74 per hour, depending on experience, location, and employer.

What is a virtual case manager?

A Virtual Case Manager is a professional who provides remote case management services, typically in healthcare, social work, or insurance fields. They assess client needs, develop care plans, coordinate services, and monitor progress using digital tools and communication platforms. Their role ensures clients receive appropriate resources and support while working remotely. Effective virtual case managers must have strong organizational, communication, and problem-solving skills.

What does a virtual case manager do?

A typical day for a Virtual Case Manager involves assessing new client cases, conducting regular check-ins via phone or video calls, updating case files in digital management systems, and coordinating resources or referrals. You’ll often collaborate with healthcare providers, insurance representatives, or social service agencies to ensure clients receive appropriate support. Additionally, you may spend time tracking progress, addressing urgent client needs, and participating in team meetings. While the position is largely remote, strong communication and time management skills are essential for balancing multiple cases and deadlines effectively.

What skills and qualifications are needed to thrive as a virtual case manager?

To thrive as a Virtual Case Manager, you need expertise in case management, client assessment, and care coordination, often supported by a relevant degree in social work, nursing, or a related field. Proficiency with case management software, secure communication platforms, and compliance tools such as HIPAA training is highly valuable. Strong interpersonal communication, problem-solving abilities, and organizational skills distinguish top performers in this remote role. These skills and qualifications are crucial for effectively supporting clients, managing complex cases, and ensuring seamless service delivery in a virtual environment.

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For Virtual Case Manager jobs in Chicago, IL, the most frequently searched job titles are:

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Virtual Case Manager jobs near you
Infographic showing various Virtual Case Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $53,046 per year, or $25.5 per hour.

Case Manager - Home Care Registry

Griswold Care Pairing for Lake and NE Cook Counties

Highland Park, IL • On-site

Contractor

Re-posted 3 days ago

Key responsibilities

  • Coordinate high-quality, non-medical home care services by conducting client consultations, assessing needs, and developing personalized care plans.

  • Curate and recommend independent caregivers, facilitate introductions, and support scheduling while maintaining caregiver independence.

  • Maintain ongoing communication with clients and families, monitor caregiver-client fit, update care plans, and address concerns promptly.

Job description

Job Title: Care Manager – Private Pay Home Care Registry (Illinois)Position Summary

The Care Manager is responsible for coordinating high-quality, non-medical home care services within a private-pay registry model. This role emphasizes personalized client experience, thoughtful caregiver matching, and ongoing relationship management. The Care Manager ensures compliance with Illinois registry guidelines while supporting clients and independent caregivers in a non-employment model.

Key ResponsibilitiesClient Intake & Relationship Management
  • Conduct comprehensive client consultations (in-home or virtual)
  • Assess lifestyle, functional, and psychosocial needs
  • Develop personalized, non-medical care plans aligned with client preferences
  • Provide a concierge-level onboarding experience for private-pay clients
  • Educate clients/families on the registry model and independent caregiver relationships
Caregiver Matching & Placement
  • Curate and recommend independent caregivers based on client needs, personality fit, and schedule
  • Coordinate caregiver introductions and client selection process
  • Support scheduling coordination while maintaining independent contractor boundaries
  • Assist clients in establishing expectations directly with caregivers
Ongoing Care Coordination
  • Maintain regular communication with clients and families to ensure satisfaction
  • Monitor caregiver-client fit and facilitate adjustments when needed
  • Update care plans as needs evolve
  • Address concerns promptly with a solutions-oriented approach
Compliance & Registry Standards (Illinois-Specific)
  • Maintain accurate documentation, service agreements, and client records
  • Ensure adherence to Illinois Home Services Registry requirements
  • Verify caregiver eligibility (background checks, required documentation)
  • Reinforce proper classification of caregivers as independent contractors (1099)
  • Avoid direct supervision or control of caregivers to maintain registry compliance
Client & Caregiver Liaison
  • Serve as a neutral coordinator between client and caregiver
  • Provide guidance on communication, boundaries, and expectations
  • Support conflict resolution while preserving independent relationships
Growth & Community Presence (Optional)
  • Build relationships with referral sources (e.g., discharge planners, senior communities, concierge practices)
  • Represent the registry in local community outreach efforts
Qualifications
  • Home care experience preferred
  • Experience in private-pay services, hospitality, or client-facing roles is a strong plus
  • Understanding of non-medical home care and registry model (preferred)
  • Knowledge of Illinois home services regulations (or willingness to learn quickly)
  • Strong interpersonal, organizational, and problem-solving skills
  • Ability to manage multiple clients while delivering a high-touch experience
Core Competencies
  • Client experience & relationship management
  • Care coordination and matching intuition
  • Discretion and professionalism (private-pay clientele)
  • Conflict resolution
  • Organization and adaptability
  • Regulatory awareness (Illinois registry model)
Key Performance Indicators (KPIs)
  • Client satisfaction and retention
  • Successful caregiver-client matches
  • Response time and issue resolution
  • Compliance with Illinois registry standards
  • Growth in private-pay client base
Important Model Distinction (Illinois Registry)
  • Caregivers are independent contractors, not employees
  • The registry facilitates referrals and coordination—not direct care management or supervision
  • Clients retain control over caregiver selection, schedule, and working relationship
  • The Care Manager’s role is advisory, supportive, and coordination-focused

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