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Virtual Care Navigator Jobs in Michigan (NOW HIRING)

TRIARQ Health

Care Navigator

Royal Oak, MI · On-site

$40K - $50K/yr

Description: Care Navigator The Care Navigator at TRIARQ Health plays a key role in a patient ... Ability to use multiple integrated technology platforms and virtual care coordination tools ...

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Virtual Care Navigator information

What is a virtual care navigator?

Virtual Care Navigators are healthcare professionals who assist patients with accessing and navigating telehealth services. They help patients schedule virtual appointments, troubleshoot technology issues, and understand their care plans. By serving as a liaison between patients and healthcare providers, Virtual Care Navigators ensure that individuals receive the care they need in a convenient and accessible manner. Their support is especially valuable for patients who may be unfamiliar with digital health tools or have complex healthcare needs.

How does a virtual care navigator collaborate with healthcare providers and patients?

Virtual Care Navigators act as a crucial bridge between patients and healthcare providers, often coordinating appointments, facilitating communication, and ensuring that patients understand their care plans. They regularly interact with physicians, nurses, and administrative staff to manage follow-ups and address patient concerns promptly. Navigators must balance empathy with organizational skills, as they often help troubleshoot digital health platforms and address barriers to virtual care. Effective collaboration helps minimize gaps in care, leading to better patient outcomes and satisfaction.

What are the key skills and qualifications needed to thrive as a virtual care navigator?

To thrive as a Virtual Care Navigator, you need a background in healthcare support, patient navigation, and strong organizational skills, often supported by a relevant associate’s or bachelor’s degree. Familiarity with telehealth platforms, EHR systems, and patient scheduling software is typically required. Outstanding communication, empathy, and problem-solving abilities set top performers apart in this role. These skills are crucial for ensuring patients receive timely, effective care coordination and support in virtual healthcare environments.

What is the difference between Virtual Care Navigator vs Virtual Care Coordinator?

AspectVirtual Care NavigatorVirtual Care Coordinator
CredentialsTypically requires healthcare-related certifications or experienceOften requires healthcare or administrative certifications
Work EnvironmentRemote or telehealth settings, interacting directly with patientsRemote or clinic-based, coordinating care plans and services
Employer & IndustryHospitals, clinics, telehealth companiesHealthcare providers, insurance companies, telehealth services
Search & Comparison IntentUnderstanding roles in telehealth, patient navigationCare coordination, patient management roles

The Virtual Care Navigator primarily focuses on guiding patients through healthcare services remotely, often requiring healthcare experience. In contrast, the Virtual Care Coordinator manages care plans and coordinates services, with overlapping skills but different primary responsibilities. Both roles are vital in telehealth environments, but they serve distinct functions in patient care delivery.

What qualifications do you need to be a Virtual Care Navigator?

To become a Virtual Care Navigator, candidates typically need a high school diploma or equivalent, with many roles preferring or requiring a bachelor's degree in healthcare, social work, or related fields. Relevant skills include strong communication, patient advocacy, and familiarity with healthcare technology or electronic health records. Certifications such as Certified Patient Navigator or related healthcare credentials can enhance job prospects.

What are the most commonly searched types of Care Navigator jobs in Michigan?

The most popular types of Care Navigator jobs in Michigan are:

What are popular job titles related to Virtual Care Navigator jobs in Michigan?

For Virtual Care Navigator jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Virtual Care Navigator jobs in Michigan look for?

The top searched job categories for Virtual Care Navigator jobs in Michigan are:

What cities in Michigan are hiring for Virtual Care Navigator jobs?

Cities in Michigan with the most Virtual Care Navigator job openings:

Virtual Care Navigator jobs near you

Care Navigator

TRIARQ Health

Royal Oak, MI • On-site

$40K - $50K/yr

Full-time

Posted 4 days ago

Job description

Description:

Care Navigator

The Care Navigator at TRIARQ Health plays a key role in a patient’s journey toward better well-being by acting as the primary communication link between the patient and the appropriate health care providers and resources. This position supports non-surgical patients by providing education, resources, and referral assistance. In addition, the patient care coordinator manages patients’ transitions of care and supports ongoing patient engagement throughout the post-acute care (PAC) process after urological (URO) and musculoskeletal (MSK) procedures.


Responsibilities:

  • Utilize the care management and referral platform (QPathways) to document patient interactions, track care coordination activities, and support continuity of care.
  • Collaborate effectively with the patient’s health care team (physicians, nurses, discharge planners, referral coordinators, surgical schedulers, etc.) to establish an optimal transition plan to the most appropriate PAC setting and ensure the delivery of quality, efficient, patient centered, and cost-effective healthcare services.
  • Monitor post-acute care utilization to identify potential overutilization and support appropriate, cost-effective care delivery.
  • Communicate with the patient on a regular basis to ensure that the assigned care plan is followed.
  • Conduct status check-ins for surgical and non-surgical patients in accordance with predefined care plan criteria and processes.
  • Engage patients with appropriate care coordination and education via multiple channels (phone, text, email) in response to outreach campaigns.
  • Coordinate referrals between primary care physician (PCP), physical therapy (PT) providers, and Orthopedic Specialists.
  • Participate in cross-training and maintain expertise across multiple contracts and clients to support coverage needs across the organization.
  • Manage an independent workload while maintaining expected productivity.
  • Review outcome reports and other reports as needed to assist with the identification of opportunities for improvement and program development.
  • Attend departmental and organizational meetings as requested.
  • Adhere to departmental and organizational policies and procedures.
  • Maintain confidentiality of all PHI information in compliance with HIPAA, federal and state regulations and laws.
  • Perform other duties and responsibilities as required, assigned, or requested.



Requirements:

Skills & Additional Requirements:

  • 1-2 years of clinical care management experience preferred.
  • Patient education background, rehabilitation knowledge, SNF and/or home health experience required.
  • Excellent documentation skills as well as strong interpersonal and communication skills (both verbal and written).
  • Competent computer skills with proficiency in Microsoft Office products and ability to learn new technical skills.
  • Ability to use multiple integrated technology platforms and virtual care coordination tools simultaneously.
  • Ability to organize and prioritize workload with effective time and task management skills in achieving program initiatives and priorities.
  • Ability to be a proactive team player and collaborate with coworkers and stakeholders.
  • Ability to work independently in a fast-paced environment and successfully complete multiple tasks with little or no supervision.
  • Ability to use good judgment and problem-solving skills, as well as effectively respond to difficult situations, and resolve conflicts.
  • Ability to prioritize daily workload and act as a self-starter.
  • Ability to act in a way that is passionate, trustworthy, and empathetic when working with clients, providers and patients.
  • Ability to build relationships with different types of people, including clients, organization members, and all types of health care providers.


Work Environment: Remote Setting