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Virtual Call Center Jobs in York, SC (NOW HIRING)

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Virtual Call Center information

See York, SC salary details

$4

$13

$19

How much do virtual call center jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for virtual call center in York, SC is $13.04, according to ZipRecruiter salary data. Most workers in this role earn between $8.89 and $15.14 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

How do I start my own virtual call center?

To start a virtual call center, you need to develop a business plan, acquire necessary technology such as call center software and reliable internet, and hire or train agents. Ensuring compliance with relevant regulations and establishing clear processes are also essential for effective operation.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

What are virtual call center jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.
More about Virtual Call Center jobs
What are the most commonly searched types of Call Center jobs in York, SC? The most popular types of Call Center jobs in York, SC are:
What cities near York, SC are hiring for Virtual Call Center jobs? Cities near York, SC with the most Virtual Call Center job openings:
Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in York, SC as of August 2026, with employment types broken down into 70% Full Time, 21% Part Time, and 9% Contract. Highlights an 77% In-person, and 23% Remote job distribution, with an average salary of $27,123 per year, or $13 per hour.

Call Center Specialist

One Hour Heating and Air Conditioning

Charlotte, NC • On-site

$17 - $18/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Job description

Responsive recruiter
One Hour Heating and Air Conditioning is searching for upbeat, positive, and engaging people who enjoy working in a call center atmosphere and are good at helping customers find solutions to their needs
HERE ARE THE FACTS:
** COMMISSION, BONUSES AND OTHER INCENTIVES WILL BOOST YOUR HOURLY PAY!
• FULL TIME SCHEDULE W/ROTATING WEEKENDS
• HYBRID REMOTE WORK SCHEDULE FOR NIGHT AND WEEKEND SHIFTS ONCE SUCCESSFUL TRAINING PERIOD HAS BEEN MET
• YEAR ROUND, STEADY WORK
• FAMILY-OWNED COMPANY, YOUR'RE NOT JUST A NUMBER HERE!
• ABSOLUTE ROOM FOR GROWTH (WE HIRE FROM WITHIN!)
You are the very first point of contact with our customers and provide an experience that will leave a lasting impression Individuals with exceptional communication, reasoning, and listening qualities are only those that we will consider.
You will find that the culture at One Hour is that of a close-knit team. Our team members, from Service to Operations to Administration, all work together toward one main goal: to offer top-quality service to our customers
All One Hour Staff Members enjoy benefits that include:
  • Training and continuous growth support
  • Medical / Dental / Vision / Critical Illness and Accident plans
  • Short and long term disability
  • 401k with Company Match
  • Paid vacation and holiday time
  • Referral bonus program
  • Discount on all services

You don't have to have direct experience in a call center environment, but you should be comfortable talking with current and potential customers via phone. Enthusiasm, confidence, and a willingness to serve is what you should posses and are inherent qualities that will make you successful. You will make a competitive base salary plus enjoy uncapped incentive pay and bonuses. In-house training is provided and support and guidance is never ending.
Call Center Specialists are also responsible for:
• Responding to general customer inquiries regarding company schedule and requested lead times, equipment service, and invoicing
• Scheduling appointments with customers
• Contacting previous customers for renewal and prospective customers for new services
• Maintaining and ensuring accuracy of call details
Those qualified should:
• Have flexibility to work 5 days a week that includes weekend rotations. Our call center operates from 6am - 11pm, seven days a week.
• Possess the discipline to work remotely (hybrid in office and remote work schedule) once successfully approved
• Be able to effectively manage potential conflict resolution through clear and courteous communication while addressing all concerns efficiently and expediently
• Have a minimum of two (2) years related experience working with customers directly. Phone, dispatch and/or inbound experience a plus
• Be proficient working with various computer programs, multiple screens at once and have the aptitude to master our in-house CSR program, as well as having good typing skills is a must.
• Have a geographical knowledge of our service area and/or map reading skills
All Call Center Specialists are expected to to pass a pre-employment drug screen, as well as undergo a thorough background check.
Find out why we are one of the most sought after HVAC Service Firms in the area. You will be glad that you did!
Job Type: Full-time
Salary: $17.00 - $18.00 per hour
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Compensation: $17.00 - $18.00 per hour
Join the Charlotte One Hour Team!
We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It's true, our employees come first! How do we prove it? First things first.
  1. Pay- We believe the best performers deserve the best pay. That's why we want to pay YOU the best competitive rate.
  2. Flexibility- We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
  3. Career Path- We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.

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