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Virtual Call Center Jobs in Hamilton, ON (NOW HIRING)

Robert Half

Support Specialist

Mississauga, ON

Manage the Business Support Centre mailbox ensuring requests are handled in a timely manner ... incoming call handling * Support with external client and candidate correspondence * Set up ...

goeasy

Team Manager, Sales

Mississauga, ON

CA$55K - CA$65K/yr

Our state-of-the-art contact center is the heartbeat of goeasy -- proudly supporting our ... Create and maintain sales resources, including call scripts and training materials, ensuring ...

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Virtual Call Center information

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What are virtual call center jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

How do I start my own virtual call center?

To start a virtual call center, you need to develop a business plan, acquire necessary technology such as call center software and reliable internet, and hire or train agents. Ensuring compliance with relevant regulations and establishing clear processes are also essential for effective operation.
More about Virtual Call Center jobs

What are the most commonly searched types of Call Center jobs in Hamilton, ON?

The most popular types of Call Center jobs in Hamilton, ON are:

What are popular job titles related to Virtual Call Center jobs in Hamilton, ON?

For Virtual Call Center jobs in Hamilton, ON, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center jobs in Hamilton, ON look for?

The top searched job categories for Virtual Call Center jobs in Hamilton, ON are:

What cities near Hamilton, ON are hiring for Virtual Call Center jobs?

Cities near Hamilton, ON with the most Virtual Call Center job openings:

Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Hamilton, ON as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution.

Support Specialist

Robert Half-Robert Half Corporate

Mississauga, ON • On-site

Full-time

Medical, Life, Retirement, PTO

Posted 22 days ago

Job description

JOB REQUISITION

Support Specialist

LOCATION

CAN MISSISSAUGA

JOB DESCRIPTION

As part of the Business Support Centre you will provide administrative support to the sales teams.

The responsibilities of the Support Specialist are, but not limited to:

  • Act as primary support for sales teams
  • Manage the Business Support Centre mailbox ensuring requests are handled in a timely manner
  • Preparing resumes, formal references and other documents as requested by the staffing professionals
  • Preparing and sending terms and conditions of assignment
  • Keeping a clean and updated database (Salesforce)
  • Post interviews communications and sending registration documents via eDocs
  • Set up candidate for evaluations and manage the results
  • Back up coverage to the Customer Support Specialist, which includes incoming call handling
  • Support with external client and candidate correspondence
  • Set up candidates on Skill Port
  • Upload candidate resumes and miscellaneous documents to Salesforce record

EXPERIENCE & PROFILE REQUIRED

  • 1+ years working in a customer service role
  • Excellent oral, written and grammar skills with an ability to communicate with clients, candidates, and colleagues to ensure effective and positive outcomes
  • Exceptional customer service skills, demonstrating that the customer is always at the centre of what you do
  • Proven ability act with a sense of urgency and solve problems.
  • Strong Excel and Word skills
  • Ability to establish and maintain effective relationships with team members customers, and keystakeholders in a virtual/remote environment
  • Strong personal brand
  • Ability to work effectively in a continually changing environment and under high pressure
  • Ability to deliver high-quality work under minimum supervision

This job posting is for a current vacancy.

Top Reasons to Work for Robert Half:

  • EXCITING CAREER OPPORTUNITIES WITH THE INDUSTRY LEADER - For more than 70 years, our history of success and strong client relationships provide a level of stability few companies can match.
  • PERFORMANCE = REWARD - We offer exceptional earning potential and a competitive benefits package, including a base salary; paid time off; group health, life and disability insurance; and retirement savings plans.
  • UPWARD MOBILITY - With more than 300 locations worldwide, we provide excellent career advancement potential, both locally and beyond.
  • TOOLS FOR SUCCESS - We provide world-class training, client relationship management tools and advanced technology to help you succeed.
  • RESPECTED WORLDWIDE - Robert Half has appeared onFORTUNE magazine's list of "Most Admired Companies" since 1998, as well as numerous "Best Places to Work" lists around the world.
  • OUTSTANDING CORPORATE CITIZENSHIP - We believe in an "Ethics First" philosophy, which means we are committed to social responsibility, promoting inclusion and diversity in the workplace, and actively participating in communities where we live and work. Learn more by downloading Robert Half's Corporate Citizenship Report at roberthalf.com/about-robert-half/corporate-responsibility.

You may submit your application materials online or call 1.877.912.6253 for additional ways to apply.

JOB LOCATION

CAN MISSISSAUGA

Apply