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Virtual Call Center Jobs in Gilbert, AZ (NOW HIRING)

1st Class Assist

Appointment Setter

Phoenix, AZ · Remote

Company Description We are a new company that provides virtual assistance, inbound and outbound call center solutions and administration support to businesses at an affordable cost. Our services are ...

1st Class Assist

Appointment Setter

Phoenix, AZ · On-site

Company Description We are a new company that provides virtual assistance, inbound and outbound call center solutions and administration support to businesses at an affordable cost. Our services are ...

Gcu

Technical Support Specialist

Phoenix, AZ

Team members are required to achieve call center activity targets (calls answered, wait time) as ... Work independently with discipline in a virtual environment * Work in a highly structured ...

BCForward

Customer service Resp

Chandler, AZ · On-site

$20 - $21/hr

The ideal candidate will have strong experience in high-volume call center client support ... Must work on site in a virtual setting during training. Personal items such as blankets are not ...

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Showing results 21-40

All JobsCall Center JobsVirtual Call Center JobsVirtual Call Center Jobs in Gilbert, AZ

Virtual Call Center information

See Gilbert, AZ salary details

$4

$12

$19

How much do virtual call center jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for virtual call center in Gilbert, AZ is $12.70, according to ZipRecruiter salary data. Most workers in this role earn between $8.70 and $14.76 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What are virtual call center jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

How do I start my own virtual call center?

To start a virtual call center, you need to develop a business plan, acquire necessary technology such as call center software and reliable internet, and hire or train agents. Ensuring compliance with relevant regulations and establishing clear processes are also essential for effective operation.
More about Virtual Call Center jobs

What are the most commonly searched types of Call Center jobs in Gilbert, AZ?

The most popular types of Call Center jobs in Gilbert, AZ are:

What are popular job titles related to Virtual Call Center jobs in Gilbert, AZ?

For Virtual Call Center jobs in Gilbert, AZ, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center jobs in Gilbert, AZ look for?

The top searched job categories for Virtual Call Center jobs in Gilbert, AZ are:

What cities near Gilbert, AZ are hiring for Virtual Call Center jobs?

Cities near Gilbert, AZ with the most Virtual Call Center job openings:

Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Gilbert, AZ as of August 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 66% In-person, and 34% Remote job distribution, with an average salary of $29,156 per year, or $14 per hour.

Virtual Representative

Nuvant Consulting Group LLC

Glendale, AZ • On-site, Remote

$60K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

Virtual Representative
About the Role: Nuvant is hiring Virtual Representatives to help prospective clients explore financial solutions that align with their personal or business goals. In this role, you'll serve as a key first point of contact to introduce our services and guiding clients toward the next step.
Core Responsibilities
  • Initiate outbound calls, emails, and messages to potential clients
  • Respond promptly to inbound inquiries and guide clients through initial questions
  • Engage in conversations to uncover client needs and goals
  • Clearly explain service offerings and recommend next steps
  • Schedule follow-up calls or connect clients with the right team members
  • Log interactions and maintain accurate notes in our CRM

Qualifications
  • High school diploma or college degree preferred
  • Confident, friendly communicator who thrives in a client-facing environment
  • Organized and comfortable working in a work from home setting
  • A people-first approach with strong listening and follow-up skills
  • Previous experience in sales, appointment setting, or client-facing role a plus

What We Offer
  • Competitive base salary plus performance-based bonuses and incentives.
  • Access to comprehensive benefits package including medical, dental, vision, 401k, and paid time off.
  • Flexibility with structured support
  • Opportunities for advancement with a growing company
  • A team culture that values professionalism and performance

Apply