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Virtual Call Center Representative Jobs in Springfield, MO

ThompsonGas

Customer Service Representative

Buffalo, MO

$14.50 - $19.75/hr

Customer Service Representative ThompsonGas is the nation's fastest growing propane retailer, and ... Degree or equivalent experience required * 3+ years of Customer Service experience (Call center ...

Superior Life

Sales Representative

Springfield, MO · Remote

Remote work with virtual selling across the US * No territories and no sales quotas * Robust ... call interview to learn more about you and discuss details on this rare opportunity. www ...

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All JobsCall Center Representative JobsVirtual Call Center Representative JobsVirtual Call Center Representative Jobs in Springfield, MO

Virtual Call Center Representative information

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How much do virtual call center representative jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for virtual call center representative in Springfield, MO is $15.10, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $16.20 per hour, depending on experience, location, and employer.

What are some common challenges faced by Virtual Call Center Representatives, and how can they be managed effectively?

Virtual Call Center Representatives often face challenges such as managing high call volumes, navigating technical issues remotely, and maintaining motivation while working independently. Effective time management and staying organized are crucial for handling these demands. Building strong communication skills and proactively seeking support from supervisors or colleagues can also help address isolation and technical difficulties. Many companies provide regular training and virtual team meetings to foster collaboration and ensure representatives feel connected and supported.

What is the difference between Virtual Call Center Representative vs Customer Service Agent?

FeatureVirtual Call Center RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupRemote or in-office customer service centers
Industry UsageCommon in call centers handling outbound/inbound callsUsed across various industries for customer support roles
Job FocusHandling calls, providing product/service info, troubleshootingAssisting customers, resolving issues, processing orders

The Virtual Call Center Representative and Customer Service Agent roles share similar credentials and work environments, often involving remote work and customer interaction. However, Virtual Call Center Representatives typically work specifically within call centers handling outbound and inbound calls, while Customer Service Agents may work in diverse settings and handle a broader range of customer support tasks.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need strong verbal communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is often required. Outstanding active listening, patience, and professionalism help you deliver excellent service and handle challenging situations. These skills ensure efficient customer support, high satisfaction rates, and smooth remote operations.

What are virtual call center representatives?

Virtual call center representatives are customer service professionals who handle calls and other communications from customers while working remotely, usually from their own homes. They provide support, answer questions, resolve issues, and sometimes assist with sales using phone, email, or chat tools. These representatives use specialized software to connect with customers and often follow scripts and guidelines set by their employer. The role requires strong communication skills, computer literacy, and the ability to work independently. Many companies hire virtual call center representatives to offer flexible support to customers across different time zones.
What are the most commonly searched types of Call Center Representative jobs in Springfield, MO? The most popular types of Call Center Representative jobs in Springfield, MO are:
What are popular job titles related to Virtual Call Center Representative jobs in Springfield, MO? For Virtual Call Center Representative jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Representative jobs in Springfield, MO look for? The top searched job categories for Virtual Call Center Representative jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Virtual Call Center Representative jobs? Cities near Springfield, MO with the most Virtual Call Center Representative job openings:
Virtual Call Center Representative jobs near you
Customer Service Representative

Customer Service Representative

Grizzly Industrial Inc

Springfield, MO • On-site

$16 - $18/hr

Full-time

Retirement, PTO

Posted 6 days ago

Be an early applicant

Job description







CUSTOMER SERVICE REPRESENTATIVE POSITION

Our contact center is looking for charismatic people with excellent phone and communication skills for a career in an interactive environment, with high energy. Grizzly is an employee focused company that appreciates employees, we host multiple employee events throughout the year and provide a fun atmosphere where employees look forward to coming to work!

Our contact center is built on teamwork, support, and growth. You’ll join a collaborative group that is training- and development-focused, where your success is our priority.

Salary: $16.00 to $18.00/hour

Benefits: Full Time eligible

Hours: Mon.- Fri. 7:00 am to 6:00 pm

Sat: 8:00 am to 4:30 pm(rotational)

Required start date: 4/6/2026

Location: Springfield, MO

Our contact center is a low pressure, no rebuttal environment with No telemarketing! We offer great hours including no nights and every other weekend off!

Job Responsibilities:

  • Answering inbound calls
  • Place customer orders and optimize customer satisfaction
  • Sell additional accessories
  • General clerical duties
  • Perform miscellaneous projects and work in other departments per company need.​

Job Requirements:

  • At least 2 years of applicable customer service is required
  • Inbound call center experience preferred
  • Computer literate
  • Ability to demonstrate typing proficiency
  • Diploma or General Education Degree

Benefits:

  • Paid vacation and holidays
  • Matching 401(k) plan
  • Employee discount
  • EAP

About Our Company:

Since our inception in 1983, Grizzly Industrial, Inc. (www.grizzly.com) has become one of the USA’s largest providers of woodworking and metalworking machinery, tools and related accessories, with almost a million square feet of warehouse space in two states. Grizzly products can be found in all sizes of shops, from the large industrial production users to the smaller cabinet and machine shops.

We provide high-quality products at the lowest possible prices through strong internet and catalog presence. Grizzly was the first tool and machinery company to have a website over two decades ago.

Our Culture:

We are a company built on accountability, driven by results, and committed to delivering real value to our customers, keeping the focus on our customers - before, during and after the sale. We take ownership of our work, measure success by outcomes, and believe that doing things right matters just as much as getting them done. transparency is central to how we operate — we communicate openly, make informed decisions, and trust our teams to act with integrity. Our culture values collaboration, continuous improvement, and a shared commitment to excellence for both our customers and each other.

Compensation and Benefits:

For a complete summary of our current benefit offerings please go to: https://support.grizzly.com/hc/en-us/articles/4404709035415-Employment-Opportunities

Grizzly is a drug-free and equal employment opportunity employer all job offers are contingent on pre-employment background check and drug screening.