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Virtual Call Center Manager Jobs in Washington (NOW HIRING)

Sparkbit 360

Call Center Agent

Washington, DC

$16 - $26/hr

Document all customer interactions accurately in the customer relationship management (CRM) system ... Proven experience in a call center or customer service role * Excellent verbal and written ...

Alphabe Insight

Call Center Representative

Washington, DC · On-site

$18 - $22.75/hr

Proficiency in using call center software and customer relationship management (CRM) tools. Competitive salary package Opportunities for professional growth and career advancement Collaborative and ...

New

Alphabe Insight Inc

Call Center Representative

Washington, DC · On-site

$18 - $22.75/hr

Proficiency in using call center software and customer relationship management (CRM) tools. Additional Information * Competitive salary package * Opportunities for professional growth and career ...

New

Alphabe Insight Inc

Call Center Representative

Washington, DC · On-site

$18 - $22.75/hr

Proficiency in using call center software and customer relationship management (CRM) tools. Additional Information * Competitive salary package * Opportunities for professional growth and career ...

New

Addison Group

Medical Call Center Specialist

Bethesda, MD · Remote

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Call Center Specialist (Medical Call Center) Location (city, state): Bethesda, MD * Onsite for ... managing a fast-paced workload Additional Details: * Contract role (open-ended) * Virtual interview ...

ARS-Rescue Rooter

Outbound Call Center Sales Manager

Springfield, VA · On-site

$120K - $140K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking an experienced Outbound Call Center Sales Manager to lead and develop a high-performing team in Springfield, VA. This leader will oversee approximately 12-20 outbound representatives ...

ActioNet

Call Center (Tier 1) Manager

Rockville, MD

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center (Tier 1) Manager (Rockville, MD) Position Overview The Call Center (Tier 1) Manager oversees the daily operation of the Enterprise Service Desk, ensuring timely, high-quality support for ...

Acclaim Technical Services

Call Center Operator

Herndon, VA · On-site

$80K - $104K/yr

  • Medical

  • Retirement

  • PTO

... and manage incoming calls from a variety of sources. RESPONSIBILITIES Provide professional ... call center telephony and technology, data entry, and clerical processes Attention to detail is ...

ActioNet

Call Center (Tier 1) Manager

Rockville, MD

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Call Center (Tier 1) Manager (Rockville, MD) Position Overview The Call Center (Tier 1) Manager oversees the daily operation of the Enterprise Service Desk, ensuring timely, high-quality ...

ActioNet

Call Center (Tier 1) Manager

Rockville, MD · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center (Tier 1) Manager (Rockville, MD) Position Overview The Call Center (Tier 1) Manager oversees the daily operation of the Enterprise Service Desk, ensuring timely, high-quality support for ...

ActioNet, Inc.

Call Center (Tier 1) Manager

Rockville, MD · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Call Center (Tier 1) Manager (Rockville, MD) Position Overview The Call Center (Tier 1) Manager oversees the daily operation of the Enterprise Service Desk, ensuring timely, high-quality ...

ActioNet, Inc.

Call Center (Tier 1) Manager

Rockville, MD · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Call Center (Tier 1) Manager (Rockville, MD) Position Overview The Call Center (Tier 1) Manager oversees the daily operation of the Enterprise Service Desk, ensuring timely, high-quality ...

ActioNet, Inc.

Call Center (Tier 1) Manager

Rockville, MD

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Call Center (Tier 1) Manager (Rockville, MD) Position Overview The Call Center (Tier 1) Manager oversees the daily operation of the Enterprise Service Desk, ensuring timely, high-quality ...

Alphabe Insight

Call Center Agent

Washington, DC · On-site

$33K - $37K/yr

Call Center Agent Beloform Craft is seeking a friendly, confident, and motivated Call Center Agent ... Ability to manage multiple tasks and priorities effectively. * Reliable, punctual, and willing to ...

Zimmerman Associates

Call Center Agent

Bethesda, MD · On-site

$21.50/hr

Zimmerman Associates, Inc. (ZAI) is currently seeking to hire Call Center Agents to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), the National Capital ...

Zimmerman Associates, Inc.

Call Center Agent

Bethesda, MD · On-site

$21.50/hr

Zimmerman Associates, Inc. (ZAI) is currently seeking to hire Call Center Agents to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), the National Capital ...

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Showing results 21-40

All JobsCall Center JobsVirtual Call Center Manager JobsVirtual Call Center Manager Jobs in Washington

Virtual Call Center Manager information

What are some common challenges faced by virtual call center managers and how can they be addressed?

Virtual Call Center Managers often face challenges such as maintaining team engagement, monitoring performance remotely, and ensuring consistent communication across dispersed teams. To address these, managers can implement regular video check-ins, use performance tracking software, and foster a strong team culture through virtual team-building activities. Additionally, clear communication protocols and ongoing training help ensure everyone stays aligned with company goals and service standards.

What are the key skills and qualifications needed to thrive as a virtual call center manager, and why are they important?

To thrive as a Virtual Call Center Manager, you need strong leadership, organizational skills, and experience in customer service management, typically supported by a relevant degree or equivalent experience. Familiarity with call center management software (such as Five9 or Zendesk), CRM systems, and workforce management tools is essential, and certifications like COPC or CCMP are advantageous. Excellent communication, problem-solving abilities, and the capacity to motivate remote teams are standout soft skills in this role. These skills ensure efficient operations, high team performance, and superior customer satisfaction in a virtual environment.

What is a virtual call center manager?

A Virtual Call Center Manager is a professional responsible for overseeing the operations of a call center where agents work remotely, rather than from a physical office. Their duties include managing staff, monitoring performance metrics, ensuring high-quality customer service, and implementing technology solutions to support remote teams. They also handle scheduling, training, and resolving escalated customer issues. This role requires strong leadership, communication, and organizational skills, as well as familiarity with call center software and remote work best practices.

What are the most commonly searched types of Virtual Call Center jobs in Washington?

The most popular types of Virtual Call Center jobs in Washington are:

What are popular job titles related to Virtual Call Center Manager jobs in Washington?

For Virtual Call Center Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Manager jobs in Washington look for?

The top searched job categories for Virtual Call Center Manager jobs in Washington are:

Virtual Call Center Manager jobs near you

Call Center Agent

Sparkbit 360

Washington, DC

$16 - $26/hr

Full-time

Posted 17 days ago

Job description

  • Job Description

  • Position Overview:

    We are seeking a dedicated and motivated Call Center Agent to join our dynamic customer service team. In this role, you will serve as the primary point of contact for our valued customers, handling inbound and outbound calls with professionalism and efficiency. The ideal candidate will be adept at understanding customer needs, resolving inquiries promptly, and providing exceptional support to enhance the overall customer experience.

  • Responsibilities:
      • Handle inbound and outbound customer calls professionally and efficiently
      • Address customer inquiries, concerns, and complaints with patience and empathy
      • Provide accurate information about products, services, and company policies
      • Document all customer interactions accurately in the customer relationship management (CRM) system
      • Identify and escalate unresolved issues to appropriate higher-level personnel
    Qualifications:
      • Proven experience in a call center or customer service role
      • Excellent verbal and written communication skills
      • Strong listening and problem-solving abilities
      • Ability to remain calm and professional under pressure
      • Proficient with CRM software and call center technologies

    What We Offer:

    • Competitive pay
    • Opportunities for advancement
    • Professional development and training
    • Supportive and collaborative team environment
    • Travel opportunities (if applicable)