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Virtual Call Center Manager Jobs in Michigan (NOW HIRING)

Outdoor Adventures

Call Center Agent

Bay City, MI · On-site

$14/hr

Call Center Agent Join our dynamic team on-site at our Bay City, MI (48708) office as a Call Center ... Log all call data and update guest profiles accurately in our CRM. * Hit individual and team ...

Edward Rose & Sons

Call Center Representative

Portage, MI

$15.25 - $19/hr

The Call Center Representative is responsible for managing large amounts of inbound and outbound customer calls and emails regarding their broadband services in a timely manner. This correspondence ...

Edward Rose & Sons

Call Center Representative

Portage, MI · On-site

$15.25 - $19/hr

The Call Center Representative is responsible for managing large amounts of inbound and outbound customer calls and emails regarding their broadband services in a timely manner. This correspondence ...

Midwest Vision Partners

Call Center Representative

Lansing, MI · On-site

$16.25 - $20.25/hr

Call Center Representative Midwest Vision Partners is looking for a Patient Intake & Communications ... Ability to multitask and manage time effectively in a fast-paced environment * Strong perseverance ...

New

Pinnacle GI Partners

Call Center Agent

Rochester, MI · On-site

$13.75 - $18.25/hr

We are actively seeking Call Center Receptionists for our Rochester Hills, MI office. The Call ... manager updated when unusual situations arise while scheduling patients • Make copies of all ...

DK Security, Inc

Call Center Operator

Grand Rapids, MI · On-site

$18/hr

Call Center Operator SCOPE: Command Center Operators are an integral part of DK's team! They are ... management team as well as our supervisors and employees out in the field, and ultimately our ...

MDS Communications

Call Center Representative

Detroit, MI · Remote

$14.73 - $16.50/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

MDS Communications

Call Center Representative

Detroit, MI · Remote

$14.73 - $16.50/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

R & R Car Company Llc

Call Center Rep

Mount Clemens, MI · On-site

$14/hr

As an in-store Call Center Specialist, you will play a pivotal role in ensuring a seamless vehicle ... results using CRM software - Stay up-to-date with industry trends, market conditions, and ...

R & R Car Company Llc

Call Center Rep

Mount Clemens, MI · On-site

$14/hr

As an in-store Call Center Specialist, you will play a pivotal role in ensuring a seamless vehicle ... results using CRM software - Stay up-to-date with industry trends, market conditions, and ...

Eaton

Senior Contact Center Manager

Galesburg, MI · On-site

$97K - $143K/yr

Minimum 7 years technical experience in field service support, contact center, call center environments * Minimum 5 years as a manager/supervisor * Eaton will not consider applicants for employment ...

Bathworks Inc

ReBath - Call Center Agent

Rochester, MI · On-site

$15 - $19/hr

Record lead interactions in our cutting-edge CRM system. * Showcase your reporting skills ... Work closely with the call center supervisor and contemporaries to align lead generation strategies.

R & R Car Company Llc

Call Center Rep

Mount Clemens, MI · On-site

$14/hr

As an in-store Call Center Specialist, you will play a pivotal role in ensuring a seamless vehicle ... results using CRM software - Stay up-to-date with industry trends, market conditions, and ...

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All JobsCall Center JobsVirtual Call Center Manager JobsVirtual Call Center Manager Jobs in Michigan

Virtual Call Center Manager information

See Michigan salary details

$25.7K

$55.6K

$95.4K

How much do virtual call center manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for virtual call center manager in Michigan is $55,637.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,800.00 and $65,400.00 per year, depending on experience, location, and employer.

What are some common challenges faced by virtual call center managers and how can they be addressed?

Virtual Call Center Managers often face challenges such as maintaining team engagement, monitoring performance remotely, and ensuring consistent communication across dispersed teams. To address these, managers can implement regular video check-ins, use performance tracking software, and foster a strong team culture through virtual team-building activities. Additionally, clear communication protocols and ongoing training help ensure everyone stays aligned with company goals and service standards.

What are the key skills and qualifications needed to thrive as a virtual call center manager, and why are they important?

To thrive as a Virtual Call Center Manager, you need strong leadership, organizational skills, and experience in customer service management, typically supported by a relevant degree or equivalent experience. Familiarity with call center management software (such as Five9 or Zendesk), CRM systems, and workforce management tools is essential, and certifications like COPC or CCMP are advantageous. Excellent communication, problem-solving abilities, and the capacity to motivate remote teams are standout soft skills in this role. These skills ensure efficient operations, high team performance, and superior customer satisfaction in a virtual environment.

What is a virtual call center manager?

A Virtual Call Center Manager is a professional responsible for overseeing the operations of a call center where agents work remotely, rather than from a physical office. Their duties include managing staff, monitoring performance metrics, ensuring high-quality customer service, and implementing technology solutions to support remote teams. They also handle scheduling, training, and resolving escalated customer issues. This role requires strong leadership, communication, and organizational skills, as well as familiarity with call center software and remote work best practices.
What are the most commonly searched types of Virtual Call Center jobs in Michigan? The most popular types of Virtual Call Center jobs in Michigan are:
What are popular job titles related to Virtual Call Center Manager jobs in Michigan? For Virtual Call Center Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Manager jobs in Michigan look for? The top searched job categories for Virtual Call Center Manager jobs in Michigan are:
What cities in Michigan are hiring for Virtual Call Center Manager jobs? Cities in Michigan with the most Virtual Call Center Manager job openings:
Virtual Call Center Manager jobs near you

Call Center Agent

Outdoor Adventures

Bay City, MI • On-site

$14/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Job description

Call Center Agent
Join our dynamic team on-site at our Bay City, MI (48708) office as a Call Center Customer Success Representative. In this role, you are the voice of our company. You will work closely with a supportive team to turn everyday interactions into positive experiences by handling inquiries with empathy, speed, and professionalism. We provide the training; you bring the passion for helping people! This is a good fit for someone who is reliable, competitive, comfortable talking on the phone, and motivated by goals.
Responsibilities
  • Answer incoming calls and respond to customer inquiries in a timely and professional manner.
  • Conduct high-volume outbound calls to families and prospective clients.
  • Set appointments for families to view our resorts.
  • Log all call data and update guest profiles accurately in our CRM.
  • Hit individual and team service targets to boost team performance.
  • Learn Continuous updates on company policies and products offered.
Compensation & Perks
  • Guaranteed hourly wage: Reliable base pay for every hour you work.
  • Uncapped commission: Boost your earnings based on your performance.
  • Fun, high-energy office culture with daily sales contests and prizes.
  • 401 (k) matching
  • PTO for every hour worked
  • Vision Insurance
  • Dental Insurance
  • Health Insurance
What We Look For
  • Location: Ability to commute daily to our Bay City, MI office.
  • Education: High school diploma or equivalent.
  • Experience: Past customer service or call center work is a major plus.
  • Vibrant verbal communication skills and an infectious, positive phone presence and a talent for building a quick rapport.
  • Tech skills: Comfort navigating computers and basic software quickly.
  • Resilience to handle rejection with a professional, upbeat attitude.

Hours
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 1:00 PM
Hourly Wage
$14.00
0-24.9 Hours of Work
$0.00
$14.50
25-30.9 Hours of Work
$0.50
$15.00
31-35.9 Hours of Work
$1.00
$16.00
36-40 Hours of work
$2.00
Commission
Number Of Tours
Weekday
Weekend
0
$0.00
$0.00
1
$0.00
$0.00
2
$0.00
$0.00
3
$0.00
$0.00
4
$15.00
$7.00
5
$15.00
$7.00
6
$17.00
$9.00
7
$19.00
$9.00
8
$21.00
$10.00
9
$23.00
$11.00
10
$25.00
$12.00
11
$27.00
$13.00
12
$29.00
$14.00
13
$31.00
$15.00
14+
$33.00
$16.00
About Outdoor Adventures
Outdoor Adventures is Michigan's largest network of premier outdoor resorts and campgrounds. We are a multigenerational family business committed to providing fun and unique outdoor experiences for families to create memories that will last a lifetime. We've been serving our members and the hard-working people of Michigan for over 25 years and we look forward to continuing this for another 25 years and beyond. It's an exciting time at the company as Outdoor Adventures is growing and making strides to become one of the top membership camping companies in the nation. And while we continue to grow, the philosophy our Founder instilled in the organization still prevails and that is to treat everyone like family.
Job Type: Full-time

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