Collections Representative The client is a nationally licensed accounts receivable management firm ... They operate high-volume call center environments focused on compliance, consumer interaction, and ...
Quick apply
Collections Representative The client is a nationally licensed accounts receivable management firm ... They operate high-volume call center environments focused on compliance, consumer interaction, and ...
Previous utilization and/or quality management and/or call center experience preferred. Job Level ... Unless specified as primarily virtual by the hiring manager, associates are required to work at an ...
Previous utilization and/or quality management and/or call center experience preferred. Job Level ... Unless specified as primarily virtual by the hiring manager, associates are required to work at an ...
More than one (1) year of customer service, medical office, or call center experience required. * NAHAM certificate (National Association of Healthcare Access Management) - CHAA preferred. Nemours ...
More than one (1) year of customer service, medical office, or call center experience required. * NAHAM certificate (National Association of Healthcare Access Management) - CHAA preferred. Nemours ...
Access Center Specialist
Wilmington, DE · On-site
More than one (1) year of customer service, medical office, or call center experience required. * NAHAM certificate (National Association of Healthcare Access Management) - CHAA preferred. About Us ...
Access Center Specialist
Wilmington, DE · On-site
More than one (1) year of customer service, medical office, or call center experience required. * NAHAM certificate (National Association of Healthcare Access Management) - CHAA preferred. About Us ...
Access Center Specialist
Wilmington, DE · On-site
More than one (1) year of customer service, medical office, or call center experience required. * NAHAM certificate (National Association of Healthcare Access Management) - CHAA preferred. About Us ...
New
Access Center Specialist
Wilmington, DE · On-site
More than one (1) year of customer service, medical office, or call center experience required. * NAHAM certificate (National Association of Healthcare Access Management) - CHAA preferred. About Us ...
New
Nurse Reviewer 1
Wilmington, DE · On-site
Previous utilization and/or quality management and/or call center experience preferred. Please be ... Unless specified as primarily virtual by the hiring manager, associates are required to work at an ...
Nurse Reviewer 1
Wilmington, DE · On-site
Previous utilization and/or quality management and/or call center experience preferred. Please be ... Unless specified as primarily virtual by the hiring manager, associates are required to work at an ...
Access Center Specialist
Wilmington, DE · On-site
More than one (1) year of customer service, medical office, or call center experience required. * NAHAM certificate (National Association of Healthcare Access Management) - CHAA preferred. Nemours ...
Access Center Specialist
Wilmington, DE · On-site
More than one (1) year of customer service, medical office, or call center experience required. * NAHAM certificate (National Association of Healthcare Access Management) - CHAA preferred. Nemours ...
Nurse Reviewer 1
Wilmington, DE · On-site
Previous utilization and/or quality management and/or call center experience preferred. Please be ... Unless specified as primarily virtual by the hiring manager, associates are required to work at an ...
Nurse Reviewer 1
Wilmington, DE · On-site
Previous utilization and/or quality management and/or call center experience preferred. Please be ... Unless specified as primarily virtual by the hiring manager, associates are required to work at an ...
Pharmacy Technician, Specialty Pharmacy | Call Center | Hybrid
Newark, DE · Hybrid
$17 - $20.75/hr
Facilitates processing of third-party payer prior authorization (PA) and utilization management (UM), and step-edits for specialty medications to expedite therapy initiation or avoid therapy ...
New
Pharmacy Technician, Specialty Pharmacy | Call Center | Hybrid
Newark, DE · Hybrid
$17 - $20.75/hr
Facilitates processing of third-party payer prior authorization (PA) and utilization management (UM), and step-edits for specialty medications to expedite therapy initiation or avoid therapy ...
New
Pharmacy Technician, Specialty Pharmacy | Call Center | Hybrid
Newark, DE · On-site
$17.25 - $20.75/hr
Facilitates processing of third-party payer prior authorization (PA) and utilization management (UM), and step-edits for specialty medications to expedite therapy initiation or avoid therapy ...
New
Pharmacy Technician, Specialty Pharmacy | Call Center | Hybrid
Newark, DE · On-site
$17.25 - $20.75/hr
Facilitates processing of third-party payer prior authorization (PA) and utilization management (UM), and step-edits for specialty medications to expedite therapy initiation or avoid therapy ...
New
Inside Sales Insurance Specialist
Dover, DE · On-site
$50K - $60K/yr
... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.
Inside Sales Insurance Specialist
Dover, DE · On-site
$50K - $60K/yr
... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.
Inside Sales Insurance Specialist
Dover, DE · Remote
$50K - $60K/yr
... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.
Inside Sales Insurance Specialist
Dover, DE · Remote
$50K - $60K/yr
... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.
Inside Sales Insurance Specialist
Newark, DE · Remote
$50K - $60K/yr
... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.
Inside Sales Insurance Specialist
Newark, DE · Remote
$50K - $60K/yr
... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.
Inside Sales Insurance Specialist
Wilmington, DE · Remote
$50K - $60K/yr
... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.
Inside Sales Insurance Specialist
Wilmington, DE · Remote
$50K - $60K/yr
... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.
Client Servicing Specialist-Funds xfr
Newark, DE · On-site
$22.27 - $33.43/hr
Manage client conversations utilizing strong communication skills as well as product and operations ... Experience with call center environment technologies and numerous mobile and online banking ...
Client Servicing Specialist-Funds xfr
Newark, DE · On-site
$22.27 - $33.43/hr
Manage client conversations utilizing strong communication skills as well as product and operations ... Experience with call center environment technologies and numerous mobile and online banking ...
Inside Sales Insurance Specialist
Newark, DE · Remote
$50K - $60K/yr
... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.
Inside Sales Insurance Specialist
Newark, DE · Remote
$50K - $60K/yr
... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.
... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.
Quick apply
... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.
Inside Sales Insurance Specialist
Wilmington, DE · Remote
$50K - $60K/yr
... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.
Inside Sales Insurance Specialist
Wilmington, DE · Remote
$50K - $60K/yr
... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.
Inside Sales Insurance Specialist
Dover, DE · On-site
$50K - $60K/yr
... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.
Inside Sales Insurance Specialist
Dover, DE · On-site
$50K - $60K/yr
... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.
... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.
Quick apply
... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.
Virtual Call Center Manager information
See Delaware salary details
$29.5K - $36.8K
5% of jobs
$36.8K - $44.1K
13% of jobs
$47.1K is the 25th percentile. Wages below this are outliers.
$44.1K - $51.4K
16% of jobs
The median wage is $58.4K / yr.
$51.4K - $58.6K
16% of jobs
$58.6K - $65.9K
15% of jobs
$70.8K is the 75th percentile. Wages above this are outliers.
$65.9K - $73.2K
14% of jobs
$73.2K - $80.5K
8% of jobs
$80.5K - $87.8K
6% of jobs
$87.8K - $95K
3% of jobs
$95K - $102.3K
2% of jobs
$102.3K - $109.6K
1% of jobs
$29.5K
$63.9K
$109.6K
How much do virtual call center manager jobs pay per year?
As of Aug 9, 2026, the average yearly pay for virtual call center manager in Delaware is $63,889.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,100.00 per year, depending on experience, location, and employer.
What are some common challenges faced by virtual call center managers and how can they be addressed?
Virtual Call Center Managers often face challenges such as maintaining team engagement, monitoring performance remotely, and ensuring consistent communication across dispersed teams. To address these, managers can implement regular video check-ins, use performance tracking software, and foster a strong team culture through virtual team-building activities. Additionally, clear communication protocols and ongoing training help ensure everyone stays aligned with company goals and service standards.
What are the key skills and qualifications needed to thrive as a virtual call center manager, and why are they important?
To thrive as a Virtual Call Center Manager, you need strong leadership, organizational skills, and experience in customer service management, typically supported by a relevant degree or equivalent experience. Familiarity with call center management software (such as Five9 or Zendesk), CRM systems, and workforce management tools is essential, and certifications like COPC or CCMP are advantageous. Excellent communication, problem-solving abilities, and the capacity to motivate remote teams are standout soft skills in this role. These skills ensure efficient operations, high team performance, and superior customer satisfaction in a virtual environment.
What is a virtual call center manager?
A Virtual Call Center Manager is a professional responsible for overseeing the operations of a call center where agents work remotely, rather than from a physical office. Their duties include managing staff, monitoring performance metrics, ensuring high-quality customer service, and implementing technology solutions to support remote teams. They also handle scheduling, training, and resolving escalated customer issues. This role requires strong leadership, communication, and organizational skills, as well as familiarity with call center software and remote work best practices.
What are the most commonly searched types of Virtual Call Center jobs in Delaware? The most popular types of Virtual Call Center jobs in Delaware are:
What are popular job titles related to Virtual Call Center Manager jobs in Delaware? For Virtual Call Center Manager jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Manager jobs in Delaware look for? The top searched job categories for Virtual Call Center Manager jobs in Delaware are:
- Live In Prudential Center
- No Experience Home Inbound Call Center
- Call Center Manager
- Monday Through Friday Online Inbound Call Center
- Overnight Call Center
- Work From Home Retired Military Officer
- Amazon Call Center
- Executive Call Center Manager
- Remote Contact Center Engineer
- Overnight Ibex Global Call Center
Job description
Collections Representative
The client is a nationally licensed accounts receivable management firm and third-party collections agency specializing in debt recovery and customer engagement solutions across industries like financial services, healthcare, student loans. They operate high-volume call center environments focused on compliance, consumer interaction, and financial account resolution.
Responsibilities
Meet performance targets by handling a high volume of accounts and maintaining required activity levels
Contact debtors, negotiate payment arrangements, and follow through until resolution
Perform skip tracing to locate hard-to-reach individuals and recover accounts
Accurately document all account activity while adhering to FDCPA and company compliance standards
Must be available to attend and complete entire training program.
Must be able to work at least 2 nights per week (until 9:00 pm).
Must have 1-2 years of call center experience
Must have strong communication and negotiation skills in a high-volume call center or collections environment
By applying for this job, you agree to receive calls, Al-generated calls, text messages, or emails from Synerfac Technical Staffing and our contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undeliverable messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at www.synerfac.com/privacy/
The client is a nationally licensed accounts receivable management firm and third-party collections agency specializing in debt recovery and customer engagement solutions across industries like financial services, healthcare, student loans. They operate high-volume call center environments focused on compliance, consumer interaction, and financial account resolution.
Responsibilities
Meet performance targets by handling a high volume of accounts and maintaining required activity levels
Contact debtors, negotiate payment arrangements, and follow through until resolution
Perform skip tracing to locate hard-to-reach individuals and recover accounts
Accurately document all account activity while adhering to FDCPA and company compliance standards
Must be available to attend and complete entire training program.
Must be able to work at least 2 nights per week (until 9:00 pm).
Must have 1-2 years of call center experience
Must have strong communication and negotiation skills in a high-volume call center or collections environment
By applying for this job, you agree to receive calls, Al-generated calls, text messages, or emails from Synerfac Technical Staffing and our contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undeliverable messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at www.synerfac.com/privacy/
About Synerfac Technical Staffing
Sourced by ZipRecruiter
Since 1987, Synerfac has served three groups, Our Clients, Our Candidates and Our Staff. We treat all three with equal importance because we recognize the synergy of success when one group succeeds, We all succeed. Synerfac is in the business of providing opportunities and adding value. We strive to create extraordinary experiences. For our clients we provide staffing services that enable them to focus on their core competencies which will add value to their businesses. For our employees we provide permanent and temporary assignments that complement their job skills and experience while providing professional and financial rewards. For our staff –we provide careers that are balanced, uplifting and carry the highest rewards by continually improving our business process. Our goal is to enhance the lives and enterprises of all those we touch to make them better off for having known us.
Industry
Recruiting and staffing services
Company size
51 - 200 Employees
Headquarters location
Cherry Hill, NJ, US