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Virtual Call Center Agent Jobs in Sumter, SC (NOW HIRING)

Liveops

Remote Customer Service Agent

Columbia, SC · Remote

$14.25 - $19.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Sumter, SC · Remote

$13.75 - $18.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

All JobsCall Center Agent JobsVirtual Call Center Agent JobsVirtual Call Center Agent Jobs in Sumter, SC

Virtual Call Center Agent information

See Sumter, SC salary details

$9

$15

$22

How much do virtual call center agent jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for virtual call center agent in Sumter, SC is $15.33, according to ZipRecruiter salary data. Most workers in this role earn between $12.84 and $16.92 per hour, depending on experience, location, and employer.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

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The top searched job categories for Virtual Call Center Agent jobs in Sumter, SC are:

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Cities near Sumter, SC with the most Virtual Call Center Agent job openings:

Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Sumter, SC as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $31,891 per year, or $15.3 per hour.

Remote Healthcare Customer Service Representative

Pharmacy Synergistics Inc

Camden, SC • On-site

$300 - $500/day

Other

Medical, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Benefits:

401(k)

401(k) matching

Bonus based on performance

Opportunity for advancement

Wellness resources

Now Hiring: Remote Healthcare Customer Service Representative

Location Requirement: Applicants must reside in North Carolina, South Carolina, Georgia, Florida, or Virginia.

Work Location: Remote

About PSyn, Inc.

PSyn, Inc. is a pharmacist-led managed care consulting firm dedicated to improving healthcare outcomes through innovative pharmacy solutions and exceptional member support. As our organization continues to grow, we are seeking a motivated Customer Service Representative to join our high-performing remote team.

If you're passionate about helping others, enjoy solving problems, and have healthcare call center experience, we'd love to hear from you.

Position Summary

As a Customer Service Representative, you will serve as a primary point of contact for Medicare members, providers, and pharmacies by resolving prescription benefit issues, coordinating prior authorization requests, and delivering outstanding customer service. This role requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced virtual environment.

Key Responsibilities

Assist Medicare members with rejected pharmacy claims and benefit-related inquiries

Communicate with healthcare providers and pharmacies to facilitate prior authorization requests

Conduct outbound member calls for medication adherence, refill reminders, and other outreach initiatives

Research and resolve escalated member service issues accurately and professionally

Document all member interactions in accordance with company policies and regulatory requirements

Maintain quality, productivity, and compliance standards while working in a remote call center environment

Qualifications

Required:

Minimum of two (2) years of customer service experience

Previous healthcare call center experience

Excellent verbal and written communication skills

Strong customer service, problem-solving, and organizational skills

High attention to detail and ability to manage multiple priorities

Proficiency with Microsoft Word, Excel, and web-based applications

Preferred:

Managed Care or Pharmacy Benefit Management (PBM) experience

Bilingual (English/Spanish)

Remote Work Requirements

To ensure compliance with HIPAA and protect member privacy, employees must maintain a professional home office environment that supports confidential communication.

Requirements include:

A dedicated, quiet workspace separate from common living areas

Reliable high-speed internet service

A headset suitable for professional phone communication

The ability to maintain confidentiality and minimize distractions during scheduled work hours

PSyn will provide the necessary computer equipment and tools required to perform the essential functions of this position.

Benefits

Fully remote work environment

17 days of Paid Time Off annually (available after 90 days of employment)

Paid holidays, including:

New Year's Day

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

Day after Thanksgiving

Christmas Eve

Christmas Day

Health insurance reimbursement of up to $300 per month

$500 wellness bonus every six months

401(k) with a 3.5% company match after six months of employment (two-year vesting schedule)

Career advancement opportunities into Team Lead, Supervisor, and Program Manager positions

Supportive leadership and a collaborative, mission-driven culture

Training

New hires will participate in a paid three-week training program conducted Monday through Friday, 8:30 AM – 5:30 PM.

Schedule

Training Schedule: Monday through Friday, 8:30 AM – 5:30 PM (first three weeks; paid)

Regular Schedule: Monday through Friday, 9:00 AM – 6:00 PM

Compensation

$14.00–$21.00 per hour, based on experience

Eligibility

Applicants must reside in one of the following states:

North Carolina

South Carolina

Georgia

Florida

Virginia

Join Our Team

If you're looking for an opportunity to build your career while making a meaningful impact on the lives of Medicare members, we'd love to hear from you. Apply today and become part of a team committed to delivering exceptional service and improving access to quality healthcare.

PSyn logo

About PSyn

Sourced by ZipRecruiter

For major institutions, enterprises, and government entities, the health of your people always comes first. That’s why our dedicated PSyn team delivers tailored health insurance guidance at scale. With 30 years of contract negotiation, medication compliance, and clinical intervention experience, we have the knowledge and expertise necessary to accelerate your team’s health care goals.

Industry

Health care and social assistance

Company size

11 - 50 Employees

Headquarters location

Irmo, SC, US

Year founded

2017

Social media

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