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Virtual Call Center Agent Jobs in Sumter, SC (NOW HIRING)

Liveops

Remote Customer Service Agent

Sumter, SC · Remote

$13.75 - $18.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Columbia, SC · Remote

$14.25 - $19.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

All JobsCall Center Agent JobsVirtual Call Center Agent JobsVirtual Call Center Agent Jobs in Sumter, SC

Virtual Call Center Agent information

See Sumter, SC salary details

$9

$15

$22

How much do virtual call center agent jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for virtual call center agent in Sumter, SC is $15.33, according to ZipRecruiter salary data. Most workers in this role earn between $12.84 and $16.92 per hour, depending on experience, location, and employer.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.
More about Virtual Call Center Agent jobs
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Virtual Call Center Agent jobs near you

Remote Pharmacy Technician

Pharmacy Synergistics Inc

Camden, SC • On-site

$14 - $21/hr

Full-time

Medical, Retirement, PTO

Re-posted yesterday

Job description

We’re Hiring: Remote Pharmacy Technicians Full-Time
Must reside in OH, NC, SC, GA, FL, or VA
 
  Remote | Growth Opportunities
 
Are you a licensed pharmacy technician with retail experience looking for a career beyond the counter? Want to use your skills to actually make a difference in the lives of Medicare members—all from the comfort of home?

 
PSyn, Inc., a pharmacist-led managed care consulting firm, is expanding our operations and we’re looking for full-time Pharmacy Technicians to join our high-performing remote team.
 
What You’ll Do:
  • Assist Medicare members with rejected pharmacy claims
  • Work directly with providers and pharmacies to process prior authorizations
  • Complete outbound service calls for adherence and refill reminders
  • Manage escalated service issues and ensure accurate resolution
  • Document workflows and maintain compliance with quality standards
  • Thrive in a fast-paced virtual call center environment
✅ What You Bring:
  • Registered or Certified Pharmacy Technician (required)
  • 2+ years retail pharmacy experience (required)
  • 2+ years customer service experience (required)
  • High attention to detail, problem-solving skills, excellent customer service skills, and empathy
  • Comfortable with Microsoft Word, Excel, and virtual workflows
  • Managed care or PBM experience is a plus, but not required
  • Bilingual (English/Spanish) is a plus
Work Environment Requirements:

 
 As a fully remote position, team members must have a dedicated, distraction-free workspace in their home that supports focused work and protects member privacy. Because this role involves handling sensitive health information (PHI) and conducting member calls:
 
  • Your work area must be separate from common living spaces, such as kitchens or living rooms.
  • If children or dependents are present during work hours, appropriate childcare arrangements (e.g., daycare or school) must be in place.
  • Headsets and a secure internet connection are required to ensure professional and confidential communication.
What We Offer:

 Fully Remote Work Environment

  • 17 Days of PTO per year (after 90-days of employment)
  • Paid Holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, and Christmas Day
  • Health Insurance Support: Up to $300/month plus a $500 bonus every 6 months
  • 401(k) Matching: 3.5% after 6 months, with a 2-year vesting period
  • Clear path for career advancement into Team Lead, Supervisor, and Program Manager roles
  • Mission-driven culture and supportive leadership
Schedule:
  • Full-Time Roles Monday - Friday 9am-6pm
Important:
To be considered, you must reside in one of the following states:
  • Ohio, 
  • North Carolina, 
  • South Carolina, 
  • Georgia, 
  • Florida
  • Virginia
Apply today and join a team where your voice matters and your skills are valued. Help us make prescription drug benefits simpler and more accessible—one member at a time.
 
 
Salary: $14.00 - $21.00 per hour based on experience
Work Location: Remote
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About PSyn

Sourced by ZipRecruiter

For major institutions, enterprises, and government entities, the health of your people always comes first. That’s why our dedicated PSyn team delivers tailored health insurance guidance at scale. With 30 years of contract negotiation, medication compliance, and clinical intervention experience, we have the knowledge and expertise necessary to accelerate your team’s health care goals.

Industry

Health care and social assistance

Company size

11 - 50 Employees

Headquarters location

Irmo, SC, US

Year founded

2017

Social media

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