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Virtual Call Center Agent Jobs in Conway, SC (NOW HIRING)

Liveops

Remote Customer Service Agent

Myrtle Beach, SC · Remote

$14 - $18.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Conway, SC · Remote

$13.25 - $17.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

McLeod Health

Gastroenterologist

Myrtle Beach, SC · On-site

$316K/yr

  • Medical

  • Retirement

  • PTO

... Center on the growing Carolina Forest campus * Team of 4 physicians and 2 APP's and growing! Call ... virtual hospital tour with this link:

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How much do virtual call center agent jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for virtual call center agent in Conway, SC is $14.68, according to ZipRecruiter salary data. Most workers in this role earn between $12.31 and $16.20 per hour, depending on experience, location, and employer.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.
More about Virtual Call Center Agent jobs

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For Virtual Call Center Agent jobs in Conway, SC, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Agent jobs in Conway, SC look for?

The top searched job categories for Virtual Call Center Agent jobs in Conway, SC are:

What cities near Conway, SC are hiring for Virtual Call Center Agent jobs?

Cities near Conway, SC with the most Virtual Call Center Agent job openings:

Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Conway, SC as of August 2026, with employment types broken down into 2% As Needed, 71% Full Time, 25% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $30,544 per year, or $14.7 per hour.

Call Center Marketing Agent

Capital Vacations

Myrtle Beach, SC • On-site

$16/hr

Full-time

Posted 12 days ago

Capital Vacations rating

5.0

Company rating: 5.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

18th of 21 rated holiday rentals

Job description

Purpose
This agent will handle heavy marketing + service duties, books tours, etc.
Pay
Starting Pay is $15 per hour during training. After training, the agent will go to $16/ hr PLUS commissions
Schedule
Training M-F for about 4-6 weeks
Post training: Saturdays REQUIRED, and you will have a week day and Sundays off
Principal Duties and Responsibilities
  • Day to day marketing and services
  • Handles any points discrepancies for sales
  • Helps close deals with prospect or owner's appeasements
  • Assistance with all Global Exchange needs
  • Assistance with all Club and Lifestyles Plus needs
  • Back Office duties may include, point audits, assist with ARDA requests, Aspire requests, escalated issues
  • Assist with ordering supplies for call center
  • Monitor and respond to Social Media posts
  • All other duties as assigned

General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Job Requirements
Education, Essential Training / Certifications, and Experience:
  • 2+ years of Customer Service experience
  • Proficiency with Microsoft Office applications, High proficiency in MS Office
  • Previous experience as customer service, reservations, or travel agent (desired)
  • A strategic mindset to problem solve and craft win/win solutions
  • Experience working with Owners in a timeshare or call center atmosphere
  • Knowledge in Time Share Ware is a must

Skills, Knowledge, and Abilities:
  • Strong analytic, problem-solving skills to pinpoint issues and identify solutions
  • Strong written and verbal communication skills
  • High end customer service skills
  • Travel experience
  • Flexible schedule - Ability to work holidays and weekends are a must
  • Competent working with Microsoft Office suite, including Word, Outlook, and Excel

Shift: Additional hours may be necessary to meet goals and deadlines and to cover shifts
  • Regular Hours and Weekend

Travel:
  • None

What Capital Vacations employees say

Pay

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