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Virtual Call Center Agent Jobs in Georgetown, KY

corpay

Customer Service Specialist

Lexington, KY

$14.90 - $16.35/hr

What We Need We are hiring for multiple Customer Service & Call Center Opportunities at our onsite ... Company-sponsored wellness initiatives and virtual fitness classes * Career growth opportunities ...

corpay

Customer Service Specialist

Lexington, KY · On-site

$14.90 - $16.35/hr

What We Need We are hiring for multiple Customer Service & Call Center Opportunities at our onsite ... Company-sponsored wellness initiatives and virtual fitness classes * Career growth opportunities ...

Corpay

Customer Service Specialist

Lexington, KY · On-site

$14.90 - $16.35/hr

Customer Service & Call Center Opportunities * Corpay is hiring for a variety of Customer Service ... Company-sponsored wellness initiatives and virtual fitness classes * Career growth opportunities ...

Capitol Bridge, LLC

Training Facilitator

Winchester, KY · On-site

$25.77/hr

The Trainer should be a professional with Customer Service and/or Call Center experience. Their ... and/or plan virtual training events. • Prepare training resources and agendas. • Deliver ...

Liveops

Remote Customer Service Agent

Lexington, KY · Remote

$15.50 - $20.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

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How much do virtual call center agent jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for virtual call center agent in Georgetown, KY is $15.55, according to ZipRecruiter salary data. Most workers in this role earn between $13.03 and $17.16 per hour, depending on experience, location, and employer.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

More about Virtual Call Center Agent jobs

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For Virtual Call Center Agent jobs in Georgetown, KY, the most frequently searched job titles are:

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The top searched job categories for Virtual Call Center Agent jobs in Georgetown, KY are:

What cities near Georgetown, KY are hiring for Virtual Call Center Agent jobs?

Cities near Georgetown, KY with the most Virtual Call Center Agent job openings:

Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Georgetown, KY as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $32,335 per year, or $15.5 per hour.

Traveler Support Center Specialist

Corpay

Lexington, KY • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Corpay rating

7.4

Company rating: 7.4 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

13th of 21 rated payment service providers

Job description

What We Need
Corpay is currently looking to hire a Travel Support Center Specialist within our Corporate Lodging Consultants division. This position falls under our lodging line of business and is located in Lexington, Kentucky. In this role, you will manage customer reservation requests via inbound and/or outbound calls including new requests, modifications of existing requests, and check-in support. The Travel Support Center Specialist is also responsible for accurately entering information into our reservation system to ensure requests are input correctly to meet client needs. The Travel Support Center Specialist is expected to troubleshoot and resolve a variety of issues over the phone while working at a quick pace and inputting correct data. You will report directly to the call center supervisor and regularly collaborate with team leads.
How We Work
As a Travel Support Center Specialist, you will be expected to work in an office environment. Corpay will set you up for success by providing:
  • Assigned workspace in Lexington, Kentucky office.
  • Formal, hands-on training

Role Responsibilities
The responsibilities of the role will include:
  • Making outbound and taking inbound calls within department KPI goals
  • Completing reservations within expected department KPI goals
  • Entering reservation details accurately into the system
  • Utilizing problem-solving skills over the phone to assist hotels and clients with issues
  • Communicating issues effectively and professionally with all CLC Clients and Departments
  • Utilizing proper grammar and appropriate speech to note client needs and issues
  • Completing assigned duties on time
  • Performing other duties as needed or assigned

Qualifications & Skills
  • High School Diploma or GED
  • 6 months or more of call center experience preferred
  • 1 year of customer service experience
  • Problem-solving skills
  • Excellent written and oral communication skills
  • Proficient communication that includes telephone, verbal, and written skills.
  • Demonstrated ability to work in a team environment
  • Demonstrated knowledge of the Internet and Microsoft Word, Excel, and Outlook programs
  • Ability to navigate through systems
  • Ability to work in fast-paced, changing environments
  • Demonstrates a high degree of initiative, responsibility, punctuality, persistence and ownership

Benefits & Perks
  • Medical, Dental & Vision benefits are available the 1st month after the hire.
  • Automatic enrollment into our 401k plan (subject to eligibility requirements)
  • Virtual fitness classes offered company-wide
  • Robust PTO offerings including major holidays, vacations, sick, personal, & volunteer time
  • Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
  • Philanthropic support with both local and national organizations
  • Fun culture with company-wide contests and prizes

What Corpay employees say

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