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Virtual Call Center Agent Jobs in Corbin, KY (NOW HIRING)

Integritymarketing

Agent Sales-1

Manchester, KY

Sales Agent Community Connections Insurance Manchester, KY About Community Connections Insurance ... Call Center experience preferred but not required * Ability to communicate effectively and ...

Integritymarketing

Agent Sales-2

Manchester, KY

Sales Agent Community Connections Insurance Manchester, KY About Community Connections Insurance ... Call Center experience preferred but not required * Ability to communicate effectively and ...

All JobsCall Center Agent JobsVirtual Call Center Agent JobsVirtual Call Center Agent Jobs in Corbin, KY

Virtual Call Center Agent information

See Corbin, KY salary details

$10

$17

$24

How much do virtual call center agent jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for virtual call center agent in Corbin, KY is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

More about Virtual Call Center Agent jobs

What are the most commonly searched types of Call Center Agent jobs in Corbin, KY?

The most popular types of Call Center Agent jobs in Corbin, KY are:

What are popular job titles related to Virtual Call Center Agent jobs in Corbin, KY?

For Virtual Call Center Agent jobs in Corbin, KY, the most frequently searched job titles are:

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The top searched job categories for Virtual Call Center Agent jobs in Corbin, KY are:

What cities near Corbin, KY are hiring for Virtual Call Center Agent jobs?

Cities near Corbin, KY with the most Virtual Call Center Agent job openings:

Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Corbin, KY as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $35,808 per year, or $17.2 per hour.

Telemarketer - State Farm Agent Team Member

James Baker - State Farm Agent

Williamsburg, KY • On-site

$45K - $60K/yr

Full-time

Medical, Retirement, PTO

Re-posted 3 days ago

Key responsibilities

  • Make outbound calls to prospective customers to promote State Farm insurance products and services.

  • Identify customer interest and needs, follow up on leads, and schedule appointments.

  • Maintain and update a database of prospects and customer interactions.

Job description

Benefits:
  • Simple IRA/Retirement plan with employer match
  • Base Salary with uncapped commissions potential
  • Health Insurance Stipend
  • License reimbursement
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Training & development

ROLE DESCRIPTION:
Are you confident on the phone and motivated by results? Do you enjoy connecting with people and creating opportunities? The James Baker State Farm Agency is seeking a Telemarketing Sales Representative to support agency growth by generating qualified leads and scheduling appointments for our sales team.
This role is ideal for someone who is energetic, persistent, and motivated by performance-based income and career growth in the insurance industry.
As aTelemarketer - State Farm Agent Team Member for James Baker - State Farm Agent, your creativity and strategy promote the continued growth of our agency. Your diversified marketing shapes our brand’s public image and cultivates existing customer relations. Your cross-functional campaigns will expand the value generated by producers, innovate our customers’ experience, and strategically position our agency… whether on social media or at community events!
While promoting our team, our insurance products/financial services, and the good we offer to our community, you also gain unique insights invaluable to your career growth. As an inventive and sales-minded professional, we are eager to incorporate your skillset into our agency. 
RESPONSIBILITIES:

  • Make outbound calls to prospective customers using provided lead lists to promote State Farm insurance products and services.
  • Stay informed about the various insurance products and services offered by State Farm.
  • Identify customer interest and needs and follow up on leads generated from marketing campaigns or referrals to schedule appointments.
  • Provide initial information to potential customers and answer basic questions about insurance options.
  • Maintain and update a database of prospects and customer interactions.
  • Ensure all communications adhere to State Farm guidelines and compliance standards.
  • Prepare regular reports on call activity, lead generation, and appointment scheduling.Meet or exceed daily call, contact, and appointment goalsMaintain a positive, professional attitude on all calls

QUALIFICATIONS: 

  • Previous telemarketing, call center, or phone sales experience preferred
  • Strong verbal communication and listening skills
  • Confident, persuasive, and customer-friendly phone presence
  • Self-motivated and goal-oriented
  • Comfortable handling objections and maintaining persistence
  • Basic computer skills and ability to learn CRM or agency systems
  • Ability to work independently and manage time effectively
  • P&C Insurance license: (or willing to obtain)
  • Focus on achieving targets and contributing to the agency’s growth.
Performance  Expectations

  • Daily outbound call volume: [# calls]
  • Weekly appointment goal: [# appointments]
  • Conversion expectations: [Optional]
Growth Opportunity
This role offers advancement potential within the James Baker State Farm Agency, including opportunities to transition into a licensed Sales Representative or Account Executive position as performance and licensing requirements are met.
This position is with a State Farm independent contractor agent, not State Farm Insurance Companies. Employees must complete any required licensing and training programs. State Farm agents are independent contractors who hire their own employees, and their employees are not employees of State Farm Insurance Companies.