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Virtual Call Center Agent Jobs in Edison, NJ (NOW HIRING)

Gn

Team Leader / Contact Center

Parsippany, NJ

$55K - $60K/yr

The Team Leader will lead a group of call center agents and coach them to provide exceptional ... Answers agent questions regarding, policies, procedures, best practices or difficult calls.

Beltone

Team Leader / Contact Center

Parsippany, NJ · On-site

$55K - $60K/yr

The Team Leader will lead a group of call center agents and coach them to provide exceptional ... Answers agent questions regarding, policies, procedures, best practices or difficult calls.

Beltone

Team Leader / Contact Center

Parsippany, NJ · On-site

$55K - $60K/yr

The Team Leader will lead a group of call center agents and coach them to provide exceptional ... Answers agent questions regarding, policies, procedures, best practices or difficult calls.

Compass

Agent Experience Manager

New York, NY

$29 - $32/hr

As an Agent Experience Manager, you are the first person our customers meet when they join Compass ... Previous experience with live or virtual training a plus * Previous experience working with ...

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Showing results 21-40

All JobsCall Center Agent JobsVirtual Call Center Agent JobsVirtual Call Center Agent Jobs in Edison, NJ

Virtual Call Center Agent information

See Edison, NJ salary details

$10

$17

$25

How much do virtual call center agent jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for virtual call center agent in Edison, NJ is $17.82, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $19.66 per hour, depending on experience, location, and employer.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

More about Virtual Call Center Agent jobs

What are the most commonly searched types of Call Center Agent jobs in Edison, NJ?

The most popular types of Call Center Agent jobs in Edison, NJ are:

What are popular job titles related to Virtual Call Center Agent jobs in Edison, NJ?

For Virtual Call Center Agent jobs in Edison, NJ, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Agent jobs in Edison, NJ look for?

The top searched job categories for Virtual Call Center Agent jobs in Edison, NJ are:

What cities near Edison, NJ are hiring for Virtual Call Center Agent jobs?

Cities near Edison, NJ with the most Virtual Call Center Agent job openings:

Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Edison, NJ as of August 2026, with employment types broken down into 2% As Needed, 73% Full Time, 19% Part Time, 3% Temporary, and 3% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $37,072 per year, or $17.8 per hour.

ASSOCIATE RETIREMENT BENEFITS EXAMINER, LEVEL 1

City of New York

Brooklyn, NY • On-site

$70K - $80K/yr

Full-time

Retirement

Re-posted 19 days ago

City Of New York rating

7.2

Company rating: 7.2 out of 10

Based on 81 frontline employees who took The Breakroom Quiz

623rd of 848 rated public administrative organizations

Job description

Company Description
Job Description
The New York City Employees' Retirement System (NYCERS) is recruiting for one (1) Full-Time Call Center Agent to provide a great customer experience to their clients who serve the City of New York. A Call Center Agent takes calls from customers contacting NYCERS; answering questions or addressing any concerns they may have. Their duties include the following:
Key Responsibilities
-Handling many inbound and outbound calls to and from customers.
-Listening to customers' needs or issues and providing helpful solutions to their problems.
ASSOCIATE RETIREMENT BENEFITS - 40493
Qualifications
1. An associate degree or completion of 60 semester credits from an accredited college or university, including or supplemented by 9 semester credits in mathematics, statistics, accounting and/or actuarial science and two years of satisfactory full-time experience performing mathematical, statistical, actuarial or accounting computations in one or more of the following: a) a retirement or employee benefits plan;
b) for customer service in a financial institution; and/or c) in a position requiring the application of law, rules and regulations and the use of statistical, actuarial or similar tables; or
2. A four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and four years of the experience described in "1" above. Each 15 semester credits from an accredited college including at least 3 credits in the areas described in "1" above may be substituted for each 6 months of experience to a maximum of 2 years experience. All candidates must have a four-year high school diploma or its educational equivalent and at least 2 years of experience as described in "1" above.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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