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Virtual Call Center Agent Jobs in Boca Raton, FL

KeyStaff

Call Center Agent

Pompano Beach, FL

$14 - $18.50/hr

Bilingual Call Center Agent / Healthcare Call Center Representative Work Location: On-site Pompano Beach Schedule: Monday- Friday 8:00 am-5:00 pm Pay Rate: $18.00 MUST HAVE: * Minimum 1 year of Sales ...

Draftomat

Call Center Agent

Hollywood, FL · On-site

$19 - $27/hr

Job Summary We are looking for motivated and professional Call Center Agents to assist customers with service inquiries, appointment scheduling, and account support. This role requires strong ...

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See Boca Raton, FL salary details

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$23

How much do virtual call center agent jobs pay per hour?

As of May 29, 2026, the average hourly pay for virtual call center agent in Boca Raton, FL is $16.34, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.03 per hour, depending on experience, location, and employer.

What Does a Virtual Call Center Agent Do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do Virtual Call Center Agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.

What are Virtual Call Center Agents?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

More about Virtual Call Center Agent jobs
What are popular job titles related to Virtual Call Center Agent jobs in Boca Raton, FL? For Virtual Call Center Agent jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Agent jobs in Boca Raton, FL look for? The top searched job categories for Virtual Call Center Agent jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Virtual Call Center Agent jobs? Cities near Boca Raton, FL with the most Virtual Call Center Agent job openings:
Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Boca Raton, FL as of May 2026, with employment types broken down into 91% Full Time, 6% Part Time, 1% Temporary, and 2% Contract. Highlights an 87% Physical, and 13% Remote job distribution, with an average salary of $33,982 per year, or $16.3 per hour.
Call Center Agent

Call Center Agent

KeyStaff

Pompano Beach, FL

$14 - $18.50/hr

Full-time

Posted 13 days ago

Job description

Bilingual Call Center Agent / Healthcare Call Center Representative
Work Location: On-site Pompano Beach
Schedule: Monday- Friday 8:00 am-5:00 pm
Pay Rate: $18.00

MUST HAVE:
  • Minimum 1 year of Sales or Collections experience (required)
  • Minimum 1 year of Call Center experience, specifically outbound calling
  • Minimum 1 year of Customer Service experience
    Position Summary
    The Call Center Agent serves as the primary coordinator for scheduling appointments between clinical staff and patients or health plan members. This role is responsible for managing a high volume of outbound calls to schedule clinical appointments in homes or healthcare facilities. The ideal candidate is experienced in outbound calling, thrives in a fast-paced environment, and demonstrates strong communication skills while keeping patient and member needs at the center of every interaction.
    Key Responsibilities
    Conduct high-volume outbound calls to patients and members to schedule clinical appointments
    Coordinate appointment scheduling between clinical staff and patients or facilities
    Manage cancellations, reschedules, and last-minute scheduling conflicts efficiently
    Follow call scripts while confidently overcoming objections and presenting value propositions
    Maintain accurate documentation and updates within CRM and scheduling systems
    Meet or exceed individual performance metrics (KPIs), including call volume and appointment set rates
    Adhere to workforce management (WFM) schedules and performance expectations
    Provide professional, compassionate, and patient-focused customer service
    Collaborate with internal teams to ensure seamless care coordination
    Required Qualifications
    Minimum 1 year of Sales or Collections experience (required)
    Minimum 1 year of Call Center experience, specifically outbound calling
    Minimum 1 year of Customer Service experience
    Strong computer literacy with the ability to navigate multiple systems simultaneously
    Experience with Microsoft Office Suite, Five9, and Salesforce (CRM) preferred
    Understanding of performance metrics (KPIs) and the ability to meet or exceed targets
    Excellent verbal communication and active listening skills
    Comfortable working in a fast-paced, performance-driven environment
    Experience with workforce management (WFM), schedule adherence, and performance management practices
    Proven ability to work with scripts, overcome objections, and effectively communicate value propositions

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