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Virtual Call Center Agent Jobs in Michigan (NOW HIRING)

Bathworks Inc

ReBath - Call Center Agent

Rochester, MI

$15 - $19/hr

Are you ready to jump-start your career? We're looking for an energetic Call Center Representative to join our dynamic team! RESPONSIBILITIES Lead Generation Extraordinaire: * Dive into outbound ...

Bathworks Inc

ReBath - Call Center Agent

Rochester, MI · On-site

$15 - $19/hr

Are you ready to jump-start your career? We're looking for an energetic Call Center Representative to join our dynamic team!RESPONSIBILITIESLead Generation Extraordinaire:Dive into outbound calls ...

MDS Communications

Remote Call Center Agent

Detroit, MI · Remote

$14.73 - $16.50/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

Tricehealthcare

Call Center Agent I

Galesburg, MI · On-site

$14 - $18.50/hr

This is a TECHNICAL CONTACT CENTER technical contact center assisting truck dealer technicians and parts counter employees with technical repair guidance or part assistance. (For example Automotive ...

Trice Healthcare

Call Center Agent I

Galesburg, MI · On-site

$14 - $18.50/hr

M-F with occasional Saturday (10 am - 3pm) This is a technical contact center assisting truck dealer technicians and parts counter employees with technical repair guidance or part assistance. (For ...

Infotree Global Solutions

Call Center Agent I

Galesburg, MI · On-site

$14 - $18.50/hr

Description: The primary function of the Customer Experience Representative (CER) will provide warranty support, direct and adjudicate product warranty repairs via phone and electronic communication ...

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Virtual Call Center Agent information

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How much do virtual call center agent jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for virtual call center agent in Michigan is $15.01, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $16.54 per hour, depending on experience, location, and employer.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.
More about Virtual Call Center Agent jobs
What are the most commonly searched types of Call Center Agent jobs in Michigan? The most popular types of Call Center Agent jobs in Michigan are:
What are popular job titles related to Virtual Call Center Agent jobs in Michigan? For Virtual Call Center Agent jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Agent jobs in Michigan look for? The top searched job categories for Virtual Call Center Agent jobs in Michigan are:
What cities in Michigan are hiring for Virtual Call Center Agent jobs? Cities in Michigan with the most Virtual Call Center Agent job openings:
Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Michigan as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $31,212 per year, or $15 per hour.

ReBath - Call Center Agent

Bathworks Inc

Rochester Hills, MI • On-site

$15 - $19/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 28 days ago

Job description

Are you ready to jump-start your career? We're looking for an energetic Call Center Representative to join our dynamic team!
RESPONSIBILITIES
Lead Generation Extraordinaire:
  • Dive into outbound calls with zest to generate leads and discover potential customers.
  • Explore diverse prospecting methods to expand our lead database.
  • Qualify leads like a pro based on our predetermined criteria.

Appointment Setting Maestro:
  • Master the art of setting appointments for our stellar sales representatives with qualified leads.
  • Juggle and coordinate appointments with finesse.
  • Be the maestro of follow-up, ensuring appointments are confirmed and rescheduled as needed.

Database Rockstar:
  • Rock our lead databases, keeping them accurate, up-to-date, and ready for action.
  • Record lead interactions in our cutting-edge CRM system.
  • Showcase your reporting skills, providing regular reports on your lead generation and appointment-setting adventures.

Collaboration Champion:
  • Work closely with the call center supervisor and contemporaries to align lead generation strategies.
  • Have a can-do attitude, ready to tackle a fast-paced, fun environment.
  • Together, let's take our lead generation game to new heights!

Performance Metrics:
  • Meet and exceed monthly and quarterly lead generation targets.
  • Monitor and analyze key performance indicators (KPIs) related to lead generation and appointment setting.

QUALIFICATIONS:
  • 5 Years of customer service experience
  • Proficient with MS Word, Excel, and Outlook.
  • Your communication skills are top-notch.
  • Attention to detail with effective time management and organizational skills.
  • Navigate CRM software and lead tracking systems with ease.
  • Friendly, enthusiastic, and customer-service oriented Goal-oriented and ready to achieve stellar results.
  • Self-motivated and strong work ethic
  • High school Diploma or GED Required.

Skills:
  • Persuasion and influence.
  • Relationship building and networking.
  • Ability to work independently and as part of a team.
  • Time management and organizational skills.
  • Adaptability to changing market trends.

Job Type: Full-time
Salary: $15.00 - $19.00 per hour
Benefits:
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Shift: 8-hour shift, some evenings, and weekends are required
Work setting: In-person
Education: High school or equivalent

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