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Virtual Call Center Agent Jobs in Delaware (NOW HIRING)

AAA Club Alliance, Inc.

Member Insured Sales Agent

Wilmington, DE · On-site

$17.45 - $31.48/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

An in-house virtual training program AAA Total Rewards Package includes: * The starting base ... outbound call center experience preferred * Active Property and Casualty license * Schedule ...

PRICE AUTOMOTIVE GROUP

SALES BDC AGENT

Dover, DE

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

CUSTOMER SERVICE/BDC AGENT CALLING ALL RETAIL SALES, CUSTOMER SERVICE, AND RECENT COLLEGE GRADS ... Previous call center and/or Internet sales experience a plus * Prior sales experience but didn't ...

PRICE AUTOMOTIVE GROUP

SERVICE BDC AGENT

Dover, DE

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

CUSTOMER SERVICE/BDC AGENT CALLING ALL RETAIL SALES, CUSTOMER SERVICE, AND RECENT COLLEGE GRADS ... Previous call center and/or Internet sales experience a plus * Requires strong written and verbal ...

PRICE AUTOMOTIVE GROUP

SERVICE BDC AGENT

Dover, DE

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

CUSTOMER SERVICE/BDC AGENT CALLING ALL RETAIL SALES, CUSTOMER SERVICE, AND RECENT COLLEGE GRADS ... Previous call center and/or Internet sales experience a plus * Requires strong written and verbal ...

Elevance Health

Nurse Reviewer 1

Wilmington, DE · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Previous utilization and/or quality management and/or call center experience preferred. Job Level ... Unless specified as primarily virtual by the hiring manager, associates are required to work at an ...

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All JobsCall Center Agent JobsVirtual Call Center Agent JobsVirtual Call Center Agent Jobs in Delaware

Virtual Call Center Agent information

See Delaware salary details

$10

$17

$25

How much do virtual call center agent jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for virtual call center agent in Delaware is $17.23, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.
More about Virtual Call Center Agent jobs

What are the most commonly searched types of Call Center Agent jobs in Delaware?

The most popular types of Call Center Agent jobs in Delaware are:

What are popular job titles related to Virtual Call Center Agent jobs in Delaware?

For Virtual Call Center Agent jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Agent jobs in Delaware look for?

The top searched job categories for Virtual Call Center Agent jobs in Delaware are:

What cities in Delaware are hiring for Virtual Call Center Agent jobs?

Cities in Delaware with the most Virtual Call Center Agent job openings:

Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Delaware as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,841 per year, or $17.2 per hour.

Lead Software Engineer - Java Full Stack & AWS

JPMorgan Chase & Co.

Wilmington, DE • On-site

Full-time

Medical, Retirement

Re-posted 13 days ago

JPMorgan Chase & Co. rating

8.0

Company rating: 8.0 out of 10

Based on 495 frontline employees who took The Breakroom Quiz

71st of 171 rated banks

Job description


Join a dynamic team at the forefront of machine learning-enabled digital assistance, where you'll help transform the call center agent experience through real-time guidance, workflow automation, and intelligent decision support.
As a Lead Software Engineer (Vice President) at JPMorganChase within the Machine Learning and Intelligence Operations Virtual Agent Assist team, you'll be a core technical contributor on an agile team that enhances, builds, and delivers trusted, market-leading technology products in a secure, stable, and scalable way. You'll partner across product, design, and engineering to deliver critical solutions that support the firm's business objectives while raising the bar on reliability and developer excellence.
Job responsibilities
  • Design and deliver end-to-end full-stack features that improve agent workflows and customer outcomes using Java, Spring Boot, REST APIs, and modern user interface frameworks
  • Build secure, high-quality production services and user experiences, and apply sound engineering practices to ensure maintainability and performance
  • Lead technical design discussions and drive solution architecture across backend and frontend components, balancing speed, quality, and long-term scalability
  • Implement automation and proactive monitoring to reduce recurring issues and improve the operational stability and resiliency of the platform
  • Review code, provide actionable feedback, and raise engineering standards through testing discipline, design patterns, and continuous improvement
  • Partner with product managers, designers, data and machine learning partners, and other engineering teams to deliver solutions aligned to business needs
  • Evaluate third-party solutions and integration approaches, and make recommendations that fit enterprise architecture, security, and reliability expectations
  • Identify technical risks early, propose mitigation strategies, and communicate progress and trade-offs clearly to stakeholders

Required qualifications, capabilities and skills
  • Formal training or certification on software engineering concepts and 5+ years applied experience
  • 5+ years of experience building and delivering full-stack web applications in enterprise environments
  • Advanced proficiency in Java and experience building services with Spring and RESTful application programming interfaces
  • Strong experience building modern web user interfaces using React and JavaScript/TypeScript
  • Experience designing distributed systems using messaging and caching technologies such as Kafka and Redis
  • Proficiency with SQL and hands-on experience with relational database design and development
  • Experience building delivery automation, including continuous integration and continuous delivery pipelines and infrastructure provisioning using Terraform
  • Strong testing discipline, including unit, integration, and automated testing using frameworks such as JUnit, Cucumber, Selenium, or Playwright
  • Demonstrated ability to lead technical delivery, influence design decisions, and collaborate effectively across teams

Preferred qualifications, capabilities and skills
  • Experience with micro-frontend architecture patterns and large-scale single-page application design
  • Experience building and operating cloud-based applications aligned to twelve-factor principles
  • Experience with Amazon Web Services, including ECS, S3, DynamoDB, RDS, and ElastiCache
  • Familiarity with Python and applied generative artificial intelligence patterns (for example, agent-based workflows)
  • Strong mentoring skills, including coaching engineers through design reviews, code reviews, and problem solving

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

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