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Virtual Call Center Agent Jobs in Arizona (NOW HIRING)

SunWest Federal Credit Union

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Member Service Call Center Agent II

Glendale, AZ · On-site

$19.50 - $23/hr

Minimum two years customer service experience in call center , Credit Union a plus. * Excellent computer efficiency (MS Office/Word/Excel and Outlook). Required * Understanding of Credit Union ...

SOS International LLC

Call Agent

Tucson, AZ · On-site

$14.50 - $19/hr

Call Agents perform the call center supported registration process, provide applicable referrals ... The Call Agent will be scheduled to work 8 hours a day for 40 hours a week. This will be shift work ...

MDS Communications

Call Center Sales Agent

Mesa, AZ

$16.15 - $17.65/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

SunWest Federal Credit Union

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Member Service Call Center Agent I

Glendale, AZ · On-site

$17.50 - $21/hr

Job Summary: Responsible for managing a variety of member service calls in a professional and timely manner. Provide exceptional member service to members and internal staff at all times. Essential ...

AT&T

Call Center Sales Representative - Hybrid

Mesa, AZ · Hybrid

$24.31/hr

If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit!

Global Tool Supply Inc

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Call Center/Tool Sales

Chandler, AZ · On-site

$18 - $30/hr

Hiring 3-5 individuals for our call center in Chandler. Starting pay is $18 an hour and we have full time positions available. The hours are weekdays only 9 am and 4pm. NO WEEKENDS. We wholesale ...

Liviniti

Member Services Agent

Phoenix, AZ · On-site

$15 - $19.50/hr

Member Services Agent The member services agent is responsible for providing effective customer ... The Call Center core hours of operation are Monday - Friday 6a - 10p, Saturday 6a - 8p, and Sunday ...

Southern Scripts

Member Services Agent

Phoenix, AZ · On-site

$15 - $19.50/hr

Member Services Agent Role and Responsibilities The member services agent is responsible for ... The Call Center core hours of operation are Monday - Friday 6a - 10p, Saturday 6a - 8p, and Sunday ...

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All JobsCall Center Agent JobsVirtual Call Center Agent JobsVirtual Call Center Agent Jobs in Arizona

Virtual Call Center Agent information

See Arizona salary details

$9

$16

$23

How much do virtual call center agent jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for virtual call center agent in Arizona is $16.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $17.69 per hour, depending on experience, location, and employer.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.
More about Virtual Call Center Agent jobs
What are popular job titles related to Virtual Call Center Agent jobs in Arizona? For Virtual Call Center Agent jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Agent jobs in Arizona look for? The top searched job categories for Virtual Call Center Agent jobs in Arizona are:
What cities in Arizona are hiring for Virtual Call Center Agent jobs? Cities in Arizona with the most Virtual Call Center Agent job openings:
Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Arizona as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $33,371 per year, or $16 per hour.

Member Service Call Center Agent II

SunWest Federal Credit Union

Glendale, AZ • On-site

$19.50 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

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Job description

Job Summary: Responsible for managing a variety of member service calls in a professional and timely manner. Provide exceptional member service to members and internal staff at all times.

Essential Duties and Responsibilities:

  • Receives member telephone questions, concerns or complaints promptly and in a professional manner.
  • Completes research discrepancies and review need for any fee adjustments.
  • Completes merchant verifications.
  • Complete stop payment and loan revision requests, surepay and bank transfer forms for accounting department.
  • Facilitate the financial security of our members by educating them on SunWest’s products and services.
  • Provide and assist with online help for password resets, surepay and bank transfer forms as needed/required.
  • Resolves member questions regarding accounts, orders and payments.
  • Completes weekly information center reports accurately and promptly.
  • Uphold the compliance requirement of all related federal regulations, including but not limited to; the Bank Secrecy Act and Anti-Money Laundering policies and procedures. Complete annual BSA training requirements as established by SunWest Credit Union.
  • Perform related duties as assigned by supervisor.

Education and/or Work Experience Requirements:

  • High School Diploma or Equivalent required.
  • Valid driver’s license required.
  • Minimum two years customer service experience in call center , Credit Union a plus.
  • Excellent computer efficiency (MS Office/Word/Excel and Outlook). Required
  • Understanding of Credit Union Philosophy, a plus

Physical Requirements:

  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivy standards.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
  • Must be able to lift and carry up to 10 lbs.
  • Must be able to talk, listen and speak clearly on the telephone.

Company Description

SunWest was founded on the belief that financial institutions should exist to serve. Our original founders knew then what a lot of bankers still don’t understand. Financial institutions should help people, not take advantage of them. That’s why 12 telephone workers came together in 1937 to create a financial cooperative with one goal in mind – to help people thrive financially so they can excel personally.

When you work with us, you’re not just clocking in and hoping for the best. You aren’t counting down the minutes until you can hop in your car and drive far, far away from your workplace. Nope, not here. When you work with SunWest, you’re devoting your time to something bigger than yourself. We aren’t just Branch Representatives, Marketing Gurus, Human Resource Professionals, Lending Extraordinaires or Financial Experts. We are friends, family, support systems, and most importantly, we are difference makers. We are passionate about helping others achieve the highest level of financial success and we feel strongly about our communities. Join our team if you’re ready to do what you love, while helping those who need what you have to offer.