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Virtual Banking Jobs in Madison, WI (NOW HIRING)

Schulte

Front Desk Associate

Madison, WI · On-site

$14 - $18.25/hr

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one ... Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with ...

New

Schulte

Front Desk Associate

Madison, WI · On-site

$14 - $18.25/hr

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one ... Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with ...

Schulte Companies

Front Desk Associate

Madison, WI

$14 - $18.25/hr

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one ... Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with ...

New

Schulte Companies

Front Desk Associate

Madison, WI

$14 - $18.25/hr

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one ... Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with ...

New

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Virtual Banking information

See Madison, WI salary details

$11

$24

$34

How much do virtual banking jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for virtual banking in Madison, WI is $24.58, according to ZipRecruiter salary data. Most workers in this role earn between $20.58 and $27.60 per hour, depending on experience, location, and employer.

What is virtual banking?

Virtual banking refers to financial services provided primarily or exclusively online, without the need for customers to visit physical bank branches. Virtual banks offer a range of services, such as opening accounts, transferring funds, paying bills, and applying for loans, all through digital platforms like mobile apps and websites. This model often provides greater convenience and sometimes lower fees compared to traditional banking, as overhead costs are reduced. Security and customer support are typically managed through secure online channels and call centers.

What are the key skills and qualifications needed to thrive as a virtual banking specialist?

To thrive as a Virtual Banking Specialist, you need a solid understanding of banking products, financial regulations, and customer service, often supported by a finance-related degree or relevant experience. Familiarity with digital banking platforms, CRM software, and secure communication tools is typically required. Strong soft skills like active listening, problem-solving, and clear remote communication help build client trust and resolve issues efficiently. These skills ensure effective online service delivery, compliance, and customer satisfaction in a technology-driven financial environment.

How does a virtual banking professional typically collaborate with clients and internal teams?

As a Virtual Banking professional, you will regularly interact with clients through digital channels such as chat, email, and video calls to address their banking needs, resolve issues, and help them navigate online services. Collaboration with internal teams—including IT, compliance, and product management—is essential to ensure that customer concerns are addressed efficiently and that digital banking platforms are secure and user-friendly. You’ll play a key role in gathering feedback from clients and relaying it to the appropriate teams to drive improvements. This role requires adaptability, strong communication skills, and a customer-centric mindset to succeed in a fast-evolving digital environment.

What is the difference between Virtual Banking vs Customer Service Representative?

AspectVirtual BankingCustomer Service Representative
CredentialsBanking certifications, financial knowledgeCustomer service skills, sometimes banking knowledge
Work EnvironmentRemote, online platformsCall centers, in-person or remote
Industry UsageBanking, financial servicesBanking, retail, service industries
Primary FocusManaging online banking services, financial transactionsAssisting customers with inquiries, resolving issues

Virtual Banking professionals focus on managing online banking platforms and financial transactions, often requiring banking certifications. Customer Service Representatives handle customer inquiries and support, sometimes within banking but also in other industries. While both roles involve customer interaction, Virtual Banking emphasizes financial expertise and remote digital services, whereas Customer Service Representatives may work in various settings assisting with general customer needs.

Can you work remotely for a virtual banking job?

Virtual banking jobs often offer remote work options, allowing employees to perform tasks such as customer service, account management, and financial advising from home. These roles typically require strong communication skills, familiarity with banking software, and sometimes specific certifications, with many companies providing the necessary tools for remote access.

Do virtual banking work from home?

Virtual banking jobs often allow employees to work from home, especially roles in customer service, account management, or technical support. These positions typically require a reliable internet connection, relevant skills, and sometimes specific certifications, with many companies offering remote work options as part of their employment structure.

How does virtual banking work?

Virtual banking involves managing financial transactions and accounts through online platforms or mobile apps without visiting a physical branch. Virtual banking professionals typically use digital tools, customer service skills, and security protocols to assist clients and process transactions remotely.

What are the most commonly searched types of Banking jobs in Madison, WI?

The most popular types of Banking jobs in Madison, WI are:

What are popular job titles related to Virtual Banking jobs in Madison, WI?

For Virtual Banking jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Virtual Banking jobs in Madison, WI look for?

The top searched job categories for Virtual Banking jobs in Madison, WI are:

What cities near Madison, WI are hiring for Virtual Banking jobs?

Cities near Madison, WI with the most Virtual Banking job openings:

Virtual Banking jobs near you
Infographic showing various Virtual Banking job openings in Madison, WI as of August 2026, with employment types broken down into 85% Full Time, 11% Part Time, 2% Temporary, and 2% Contract. Highlights an 31% Physical, 2% Hybrid, and 67% Remote job distribution, with an average salary of $51,136 per year, or $24.6 per hour.

At Your Service Representative (Hybrid - Madison, WI)

Park Bank

Madison, WI • On-site

$16 - $22/hr

Full-time

Posted 25 days ago

Job description

Job Type
Full-time
Description
Who is Park Bank?
At Park Bank, we believe drive and ambition come from the heart. That achievement means different things to each of us. That there's no one way to what's next. And our story of achievement starts with each member of our team. No matter our job openings, we are always searching for great people to join our team. And while a culture-fit is nice, a culture-add is even better.
If you are passionate about providing exceptional client service and building partnerships that champion all who are driven to achieve financial goals, come join our branch family. In addition, if you thrive in making personal connections, exude confidence, and are committed to helping our clients succeed, we will help you get to next in your own career development.
General Summary
The At Your Service Representative will use their knowledge of Park Bank products, services and policies to assist clients and associates with inquiries, requests and complaints. They will speak and live-chat with clients, listen to them to gain a thorough understanding of their needs, and offer solutions and keep client experience & satisfaction at the core of every decision and behavior. This position will also be responsible for guiding users through the features & functionalities of the bank's electronic banking and card products, including performing technical troubleshooting of these products. The At Your Service Representative will also perform a wide variety of maintenance within the core system on client accounts. These include updating clients' personal information and making adjustments to products & services based on client request. They will also review and audit multiple reports of system changes in accordance with the Bank's internal controls.
In addition, the At Your Service Representatives will coordinate and oversee all aspects of interactive teller machine operations within the branch network. The At Your Service representative will be responsible for ensuring all transactions performed in an accurate, efficient, and courteous manner. Helping customers, while enhancing the customer's interactive banking experience via video technology. Must be comfortable, professional, and friendly on- camera, as this is a position is based on video interaction with clients. Review transactions for accuracy and assist in the resolution of any errors and/or variations. Answer client questions regarding Park Bank products and services and as needed; perform basic account maintenance requests and/or open new deposit accounts.
Essential Functions and Duties
  • Responding to client inquiries to learn about and address their needs, complaints or other issues in a timely and accurate way, via phone, email or live chat
  • Engaging in active listening with clients, confirming or clarifying information and diffusing angry clients, as needed
  • Analyzing and reporting malfunctions in products and services
  • Informing clients about new features and functionalities of electronic banking and card products
  • Utilizing software, databases and other tools appropriately and performing day-to-day account maintenance accurately and in accordance with bank policies, procedures and internal controls
  • Auditing system changes made by others within the department
  • Contributing to the creation and maintenance of department procedures and guides
  • Assisting in the testing of the Bank's Business Continuity Plans
  • Operate a virtual cash drawer to efficiently and accurately process transactions while maintaining an accurate cash balance and record of all transactions.
  • Assist clients with all routine Teller transactions, such as cash and check deposits, cash withdrawals, transfers, account balance inquiries, account maintenance and servicing.
  • Facilitate ITM process for customers by providing step-by-step guidance through transactions.
  • Recommend bank products and services to meet the needs of our clients and make appropriate referrals to other areas of the bank.
  • Assist with ITM reports, balancing and/or audits to ensure the ITM Department is operationally sound and secure.
  • Coordinate efforts with IT staff to resolve technology issues quickly.
  • Assist with training new and existing employees, including Navigator, Integrated Teller, SCO procedures, ITM software, PBNet, policies and procedures, products, and cross selling.

**The hours of the position are Monday - Friday 7:45am - 6:15pm with varying shifts of opening, closing, and mid-day. 1-2 Saturdays per month from 9am - 12pm. You receive a half day during the week if you are working Saturday**
Requirements
Required Education and Experience
• High School Diploma or equivalent
• Exceptional customer service, active listening, strong verbal and written communication skills, professional phone voice
Preferred Education and Experience
• Additional education and/or prior experience in banking is preferred
• Fluency in Spanish is a bonus
• Understanding of bank products, services and policies including familiarity with confidentiality and security requirements
• Proficiency with computers, Microsoft Office products and strong typing skills. Experience with CRM software is a plus
Physical Demands
• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Adjusting or moving objects up to 10 pounds in all directions.
• Repeating motions that may include the wrists, hands and/or fingers.
• Communicating with others to exchange information
  • Park Bank is a drug free workplace. All candidates selected for new employment with Park Bank will be required to submit to drug testing after a conditional offer of employment. Employment is contingent on the associate passing the drug test.
  • Credit, Criminal and Driving history will be reviewed when making final employment decisions consistent with applicable laws.
  • Park Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, and protected veteran status.
  • Park Bank is committed to providing individuals with disabilities with reasonable accommodations in its job application and hiring process. If you have difficulty using our online application system because of a disability, you may contact us at the following email address and phone number: humanresources@parkbank.com or 608.301.8674.
  • The Immigration Reform and Control Act of 1986 require employers to verify the employment status of each person hired.
  • Through UnitedHealthcare, UMR and HealthSCOPE Benefits is the published Machine-Readable Files on behalf of Park Bank. Please click to review: Transparency in Coverage

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