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Virtual Banking Jobs in Wisconsin (NOW HIRING)

Associated Bank

Virtual Financial Advisor

Green Bay, WI · On-site +1

Associated Bank conducts a thorough background check on all new hires. Role Summary The Virtual ... Financial Advisor deepens relationships with assigned and referred clients by conducting investment ...

CoVantage Credit Union

Onsite Virtual Specialist

Antigo, WI · On-site +1

$18 - $30.79/hr

Become a Virtual Specialist and deliver an outstanding experience to our members seeking service by ... banking users with passwords, bill pay, deposits, and more. * Deliver exceptional service while ...

Associatedbank

Virtual Financial Advisor

Green Bay, WI

$21.64 - $37.09/hr

Associated Bank conducts a thorough background check on all new hires. Role Summary The Virtual ... Financial Advisor deepens relationships with assigned and referred clients by conducting investment ...

Associa

Client Accounting Specialist

Mequon, WI · On-site

$19 - $25.50/hr

Oversee and request AP & AR corrections, bank reconciliation, journal entries and account ... Attend in person or virtual board meetings as needed * Provide training and assistance to CAMs and ...

First Business Bank

Commercial Auditor

Brookfield, WI · Hybrid

First Business Bank is a Top Workplaces USA company, learn more here. At the heart of First ... The Commercial Auditor will conduct audits ranging from being onsite to virtual. Auditing of both ...

First Business Bank

Commercial Auditor

Madison, WI · Hybrid

First Business Bank is a Top Workplaces USA company, learn more here. At the heart of First ... The Commercial Auditor will conduct audits ranging from being onsite to virtual. Auditing of both ...

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Virtual Banking information

What is the difference between Virtual Banking vs Customer Service Representative?

AspectVirtual BankingCustomer Service Representative
CredentialsBanking certifications, financial knowledgeCustomer service skills, sometimes banking knowledge
Work EnvironmentRemote, online platformsCall centers, in-person or remote
Industry UsageBanking, financial servicesBanking, retail, service industries
Primary FocusManaging online banking services, financial transactionsAssisting customers with inquiries, resolving issues

Virtual Banking professionals focus on managing online banking platforms and financial transactions, often requiring banking certifications. Customer Service Representatives handle customer inquiries and support, sometimes within banking but also in other industries. While both roles involve customer interaction, Virtual Banking emphasizes financial expertise and remote digital services, whereas Customer Service Representatives may work in various settings assisting with general customer needs.

How does a Virtual Banking professional typically collaborate with clients and internal teams to deliver seamless digital banking services?

As a Virtual Banking professional, you will regularly interact with clients through digital channels such as chat, email, and video calls to address their banking needs, resolve issues, and help them navigate online services. Collaboration with internal teams—including IT, compliance, and product management—is essential to ensure that customer concerns are addressed efficiently and that digital banking platforms are secure and user-friendly. You’ll play a key role in gathering feedback from clients and relaying it to the appropriate teams to drive improvements. This role requires adaptability, strong communication skills, and a customer-centric mindset to succeed in a fast-evolving digital environment.

What is virtual banking?

Virtual banking refers to financial services provided primarily or exclusively online, without the need for customers to visit physical bank branches. Virtual banks offer a range of services, such as opening accounts, transferring funds, paying bills, and applying for loans, all through digital platforms like mobile apps and websites. This model often provides greater convenience and sometimes lower fees compared to traditional banking, as overhead costs are reduced. Security and customer support are typically managed through secure online channels and call centers.

What are the key skills and qualifications needed to thrive as a Virtual Banking Specialist, and why are they important?

To thrive as a Virtual Banking Specialist, you need a solid understanding of banking products, financial regulations, and customer service, often supported by a finance-related degree or relevant experience. Familiarity with digital banking platforms, CRM software, and secure communication tools is typically required. Strong soft skills like active listening, problem-solving, and clear remote communication help build client trust and resolve issues efficiently. These skills ensure effective online service delivery, compliance, and customer satisfaction in a technology-driven financial environment.
What are the most commonly searched types of Banking jobs in Wisconsin? The most popular types of Banking jobs in Wisconsin are:
What are popular job titles related to Virtual Banking jobs in Wisconsin? For Virtual Banking jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Virtual Banking jobs in Wisconsin look for? The top searched job categories for Virtual Banking jobs in Wisconsin are:
What cities in Wisconsin are hiring for Virtual Banking jobs? Cities in Wisconsin with the most Virtual Banking job openings:
Virtual Banking jobs near you
Infographic showing various Virtual Banking job openings in Wisconsin as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, and 3% Contract. Highlights an 91% Physical, 4% Hybrid, and 5% Remote job distribution.

Virtual Banking Specialist (On-site)

Horicon Bank

Horicon, WI • Hybrid

Full-time

Re-posted 7 days ago

Job description

**This position is based onsite at our Horicon West location. After completing training, there may be an opportunity for a hybrid schedule that combines in-office and remote work, depending on business needs.**

Horicon Bank is actively seeking a productive full-time Virtual Banking Specialist. Are you passionate about providing financial services to our community? Do you want to work for a successful company that is continuously growing? If yes, please continue reading!
This Virtual Banking Specialist position earns a competitive wage dependent on experience. We provide great benefits and perks, including a full benefits package and an Employee Stock Ownership Plan (ESOP). If this sounds like the right banking opportunity for you, apply today!
ABOUT HORICON BANK
For more than 120 years, we have built a foundation of beneficial relationships with our customers throughout nineteen locations in Wisconsin. We are committed to providing quality customer service as we support the sound and productive growth of local businesses and strive to meet the financial needs of our customers in our bank market areas. In the same way animals and plants thrive together in the internationally famous Horicon Marsh - we are linked to the growth and prosperity of the families and businesses in our communities.
Our company has been named a Top Workplace by the Milwaukee Journal Sentinel for 11 consecutive years in a row. We are a family-oriented team with an excellent culture. Our company encourages employees to maintain a work-life balance and to give back to the community with paid volunteer time.
A DAY IN THE LIFE OF A VIRTUAL BANKING SPECIALIST
As a valued member of our Virtual Banking team, you'll be at the forefront of customer experience excellence! First and foremost- assisting customers with transactions through My Virtual Teller (ITMs) across the bank network. Picture this: one moment you're helping a customer in Markesan, and the next, you're connecting with someone in Wauwatosa. With our growing fleet of ITMs, the sky's the limit!
But it's not just about processing transactions; it's about building meaningful connections. Like traditional branch associates, our Virtual Banking Specialists (VBS) excel in forging strong relationships with our customers. Whether it's guiding first-time ITM users or providing expert financial advice, our team does it all with a smile - and the best part? We can do it from nearly anywhere!
When we're not busy engaging customers through ITMs, we're connecting in other ways- specifically, our Chat services - offering support through traditional chat, audio, and video channels, and though our online account opening platform. As the heart of our "Virtual" branch, we handle all accounts opened online. Whether you're stationed at one of our HB locations or working remotely, the flexibility of our Virtual Branch empowers you to thrive wherever you are.
VIRTUAL BANKING SPECIALIST QUALIFICATIONS

  • High School Diploma

  • Previous banking experience desired and/or understanding of bank products and services, including the rules, regulations, policies and procedures.

  • Computer literacy with Office Suite, MS Word, MS Excel and other software product.

  • Exceptional customer service skills.

Are you a strong communicator? Do you have excellent organization and time management skills? Can you efficiently prioritize multiple tasks? Is attention to detail your strong suit? Are you calm under pressure? If yes, we want you on our banking team!
VIRTUAL BANKING SPECIALIST WORK SCHEDULE
Your schedule as a full-time Virtual Banking Specialist is typically Monday through Friday from 7 AM to 6 PM and rotating Saturdays from 7AM to 2PM, with an average of 40 hours per week. Shifts rotate from opening to mid-shift to closing each week.
ARE YOU READY TO JOIN OUR BANKING TEAM?
If you feel you'll be perfect as our full-time Virtual Banking Specialist, apply now using our initial 3-minute, mobile-friendly application.

Location: 53032

Apply