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Virtual Banking Jobs in Tennessee (NOW HIRING)

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Virtual Banking information

See Tennessee salary details

$10

$22

$30

How much do virtual banking jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for virtual banking in Tennessee is $22.14, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $24.86 per hour, depending on experience, location, and employer.

What is virtual banking?

Virtual banking refers to financial services provided primarily or exclusively online, without the need for customers to visit physical bank branches. Virtual banks offer a range of services, such as opening accounts, transferring funds, paying bills, and applying for loans, all through digital platforms like mobile apps and websites. This model often provides greater convenience and sometimes lower fees compared to traditional banking, as overhead costs are reduced. Security and customer support are typically managed through secure online channels and call centers.

What are the key skills and qualifications needed to thrive as a virtual banking specialist?

To thrive as a Virtual Banking Specialist, you need a solid understanding of banking products, financial regulations, and customer service, often supported by a finance-related degree or relevant experience. Familiarity with digital banking platforms, CRM software, and secure communication tools is typically required. Strong soft skills like active listening, problem-solving, and clear remote communication help build client trust and resolve issues efficiently. These skills ensure effective online service delivery, compliance, and customer satisfaction in a technology-driven financial environment.

How does a virtual banking professional typically collaborate with clients and internal teams?

As a Virtual Banking professional, you will regularly interact with clients through digital channels such as chat, email, and video calls to address their banking needs, resolve issues, and help them navigate online services. Collaboration with internal teams—including IT, compliance, and product management—is essential to ensure that customer concerns are addressed efficiently and that digital banking platforms are secure and user-friendly. You’ll play a key role in gathering feedback from clients and relaying it to the appropriate teams to drive improvements. This role requires adaptability, strong communication skills, and a customer-centric mindset to succeed in a fast-evolving digital environment.

What is the difference between Virtual Banking vs Customer Service Representative?

AspectVirtual BankingCustomer Service Representative
CredentialsBanking certifications, financial knowledgeCustomer service skills, sometimes banking knowledge
Work EnvironmentRemote, online platformsCall centers, in-person or remote
Industry UsageBanking, financial servicesBanking, retail, service industries
Primary FocusManaging online banking services, financial transactionsAssisting customers with inquiries, resolving issues

Virtual Banking professionals focus on managing online banking platforms and financial transactions, often requiring banking certifications. Customer Service Representatives handle customer inquiries and support, sometimes within banking but also in other industries. While both roles involve customer interaction, Virtual Banking emphasizes financial expertise and remote digital services, whereas Customer Service Representatives may work in various settings assisting with general customer needs.

Can you work remotely for a virtual banking job?

Virtual banking jobs often offer remote work options, allowing employees to perform tasks such as customer service, account management, and financial advising from home. These roles typically require strong communication skills, familiarity with banking software, and sometimes specific certifications, with many companies providing the necessary tools for remote access.

Do virtual banking work from home?

Virtual banking jobs often allow employees to work from home, especially roles in customer service, account management, or technical support. These positions typically require a reliable internet connection, relevant skills, and sometimes specific certifications, with many companies offering remote work options as part of their employment structure.

How does virtual banking work?

Virtual banking involves managing financial transactions and accounts through online platforms or mobile apps without visiting a physical branch. Virtual banking professionals typically use digital tools, customer service skills, and security protocols to assist clients and process transactions remotely.

What are the most commonly searched types of Banking jobs in Tennessee?

The most popular types of Banking jobs in Tennessee are:

What are popular job titles related to Virtual Banking jobs in Tennessee?

For Virtual Banking jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Virtual Banking jobs in Tennessee look for?

The top searched job categories for Virtual Banking jobs in Tennessee are:

What cities in Tennessee are hiring for Virtual Banking jobs?

Cities in Tennessee with the most Virtual Banking job openings:

Virtual Banking jobs near you
Infographic showing various Virtual Banking job openings in Tennessee as of August 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 32% Physical, 2% Hybrid, and 66% Remote job distribution, with an average salary of $46,060 per year, or $22.1 per hour.

Client Service Banker - Contact Center

First Horizon Bank

Knoxville, TN

$14.75 - $19/hr

Part-time

Re-posted 18 days ago

First Horizon Bank rating

7.8

Company rating: 7.8 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

79th of 174 rated banks

Job description

Location: On site at location listed in job posting.  

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

For Training class dates: 
September 21, 2026
October 19, 2026

Start Date and Shifts: The recruiter will review the available start date and shifts with applicants during the process.

Please note: this is NOT a remote nor work from home position.

See what it's like: click the link or copy the site into your address bar: Virtual Banker - Client Experience Associate

Position Overview: 

What you’ll do: Phone-based client service 

  • Serve as a primary point of contact for inbound client phone calls, handle call routing, authentication, and issue triage. 
  • Resolve everyday banking needs (e.g., account inquiries, funds transfers, payments, debit/ATM card support, digital banking assistance) with first-call resolution as the goal. 
  • Educate clients on digital tools and self-service features to simplify their banking. 

Issue resolution and follow-up 

  • De-escalate concerns with empathy and professionalism; own the issue through resolution. 
  • Document interactions and outcomes in our CRM and related systems in real time. 

Risk, compliance, and quality 

  • Follow identity verification, privacy, and fraud-prevention procedures; escalate suspicious activity per policy. 
  • Adhere to bank policies, procedures, and applicable regulations; maintain accurate records and high-quality work. 

Teamwork and continuous improvement 

  • Partner with associates across branches, operations, and support teams to deliver consistent client experience. 
  • Participate in ongoing training, coaching, and feedback; contribute ideas to improve processes and client satisfaction. 

Scheduling and coverage 

  • Work onsite with a flexible schedule that may include morning, afternoon, and evening shifts, plus Saturdays, based on client demand 

Important note 

  • This is a service-focused role.    
  • No licenses or registrations are required for this position. 

Qualifications 

  • Education - High school diploma or GED required, associate or bachelor’s degree preferred. 
  • Experience - 1–3 years of client-facing experience in banking, financial services, or a call center environment preferred. 
  • Demonstrated success meeting service, quality, and productivity goals. 

Skills 

  • Client-first mindset with excellent phone etiquette, active listening, communication, and problem-solving skills. 
  • Strong attention to detail; able to navigate multiple systems while maintaining accuracy. 
  • Comfortable working in a metric-driven environment with the ability to prioritize and adapt. 
  • Bilingual skills are a plus. 

Technical proficiency 

  • Proficiency with call handling tools, CRM platforms, and Microsoft Office (or similar productivity tools); ability to learn new systems quickly. 

Shifts:

  • Shifts starting from 7:00 AM - 1:30 PM / Monday - Friday
  • Saturday shifts are a requirement. 

Training Schedule:

  • 8 weeks duration 
    • Week 1-3: Monday - Friday / 8:30 AM - 5:00 PM
    • Week 4 -7: Work assigned scheduled shift
    • Week 8: Monday - Friday 8:30 AM - 5:00 PM
    • Week 9: Work assigned scheduled shift

What First Horizon Bank employees say

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