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Virtual Bank Jobs in Tennessee (NOW HIRING)

Material Bank

Field Team Associate

Nashville, TN

Material Bank is the world's largest material marketplace for the architecture and design industry ... Lead virtual platform demos, member onboarding, and brand rep trainings that ensure brand partners ...

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How much do virtual bank jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for virtual bank in Tennessee is $22.14, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $24.86 per hour, depending on experience, location, and employer.

Will Amazon really pay you to work from home?

Amazon offers remote work opportunities for various roles, including customer service and technical positions, and typically provides training and equipment for home-based employees. Compensation depends on the specific job, location, and experience, but many remote roles are paid hourly or salary-based with standard benefits. Candidates usually need to meet certain skills and sometimes pass background checks to qualify for work-from-home positions.

What is the best bank to work for remotely?

Virtual banking roles often offer remote work opportunities, with some of the best banks providing flexible schedules, digital collaboration tools, and remote-friendly policies. Factors such as company culture, benefits, and job requirements like certifications or technical skills can influence the suitability of a bank for remote employment.

What are the key skills and qualifications needed to thrive in the Virtual Bank position, and why are they important?

To thrive in a Virtual Bank, professionals need a robust understanding of financial services, digital banking operations, and customer relationship management, often supported by degrees in finance, business, or related fields. Familiarity with online banking platforms, cybersecurity protocols, and digital transaction systems is typically required, and certifications like Certified Digital Banker (CDB) can be advantageous. Excellent communication, problem-solving, and adaptability to fast-evolving technology are valuable soft skills in this environment. These competencies enable employees to deliver secure, efficient, and customer-focused banking services in an online setting.

What is a virtual banker?

A virtual banker is a banking professional who provides customer service, account management, and financial advice remotely, often through digital channels such as chat, phone, or video calls. They typically require knowledge of banking products, strong communication skills, and may use banking software or CRM tools to assist clients efficiently.

What are the typical daily responsibilities for employees working at a Virtual Bank?

At a Virtual Bank, daily responsibilities often include assisting customers via digital channels, processing online transactions, managing account inquiries, and addressing technical or financial questions. Employees may also monitor for fraudulent activity, ensure regulatory compliance, and help implement new digital banking features. Collaboration often occurs virtually with team members from IT, compliance, and customer service to maintain smooth operations. Adapting quickly to new technologies and maintaining a high level of digital security awareness are also regular parts of the role. This dynamic work environment offers opportunities to learn cutting-edge banking tools and interact with clients in innovative ways.

How to become an online bank teller?

To become an online bank teller, candidates typically need a high school diploma or equivalent and strong customer service skills. Some positions may require familiarity with banking software and secure online communication tools, and training is often provided by the employer. Certification is not usually mandatory but can enhance job prospects.

What is a Virtual Bank job?

A Virtual Bank job involves working for a digital-only financial institution that operates without physical branches. Employees typically handle customer service, account management, fraud prevention, and financial advising through online platforms, phone calls, or chat support. Roles can vary from customer support representatives to compliance officers and software developers. These positions often require strong communication skills, financial knowledge, and proficiency with digital banking tools. Many Virtual Bank jobs offer remote work opportunities, making them accessible to candidates in various locations.

What are the most commonly searched types of Bank jobs in Tennessee? The most popular types of Bank jobs in Tennessee are:
What are popular job titles related to Virtual Bank jobs in Tennessee? For Virtual Bank jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Virtual Bank jobs in Tennessee look for? The top searched job categories for Virtual Bank jobs in Tennessee are:
What cities in Tennessee are hiring for Virtual Bank jobs? Cities in Tennessee with the most Virtual Bank job openings:
Virtual Bank jobs near you
Infographic showing various Virtual Bank job openings in Tennessee as of July 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $46,060 per year, or $22.1 per hour.
Client Service Banker - Contact Center

Client Service Banker - Contact Center

First Horizon Bank

Knoxville, TN

$14.75 - $19/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 12 days ago

First Horizon Bank rating

8.3

Company rating: 8.3 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

39th of 170 rated banks

Job description

Location: On site at location listed in job posting.  

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

For Next Class: August 24, 2026

Start Date and Shifts: The recruiter will review the available start date and shifts with applicants during the process.

Please note: this is NOT a remote nor work from home position.

See what it's like: click the link or copy the site into your address bar: Virtual Banker - Client Experience Associate

Position Overview: 

What you’ll do: Phone-based client service 

  • Serve as a primary point of contact for inbound client phone calls, handle call routing, authentication, and issue triage. 
  • Resolve everyday banking needs (e.g., account inquiries, funds transfers, payments, debit/ATM card support, digital banking assistance) with first-call resolution as the goal. 
  • Educate clients on digital tools and self-service features to simplify their banking. 

Issue resolution and follow-up 

  • De-escalate concerns with empathy and professionalism; own the issue through resolution. 
  • Document interactions and outcomes in our CRM and related systems in real time. 

Risk, compliance, and quality 

  • Follow identity verification, privacy, and fraud-prevention procedures; escalate suspicious activity per policy. 
  • Adhere to bank policies, procedures, and applicable regulations; maintain accurate records and high-quality work. 

Teamwork and continuous improvement 

  • Partner with associates across branches, operations, and support teams to deliver consistent client experience. 
  • Participate in ongoing training, coaching, and feedback; contribute ideas to improve processes and client satisfaction. 

Scheduling and coverage 

  • Work onsite with a flexible schedule that may include morning, afternoon, and evening shifts, plus Saturdays, based on client demand 

Important note 

  • This is a service-focused role.    
  • No licenses or registrations are required for this position. 

Qualifications 

  • Education - High school diploma or GED required, associate or bachelor’s degree preferred. 
  • Experience - 1–3 years of client-facing experience in banking, financial services, or a call center environment preferred. 
  • Demonstrated success meeting service, quality, and productivity goals. 

Skills 

  • Client-first mindset with excellent phone etiquette, active listening, communication, and problem-solving skills. 
  • Strong attention to detail; able to navigate multiple systems while maintaining accuracy. 
  • Comfortable working in a metric-driven environment with the ability to prioritize and adapt. 
  • Bilingual skills are a plus. 

Technical proficiency 

  • Proficiency with call handling tools, CRM platforms, and Microsoft Office (or similar productivity tools); ability to learn new systems quickly. 

Shifts:

  • Shifts starting from 7:00 AM - 1:30 PM / Monday - Friday
  • Saturday shifts are a requirement. 

Training Schedule:

  • 8 weeks duration
    • Week 1-3: Monday - Friday / 8:30 AM - 5:00 PM
    • Week 4 -7: Work assigned scheduled shift
    • Week 8: Monday - Friday 8:30 AM - 5:00 PM
    • Week 9: Work assigned scheduled shift

About Us

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com. 

Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

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