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Virtual Bank Jobs in Florida (NOW HIRING)

Material Bank

Field Team Associate

Boca Raton, FL

Material Bank is the world's largest material marketplace for the architecture and design industry ... Lead virtual platform demos, member onboarding, and brand rep trainings that ensure brand partners ...

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How much do virtual bank jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for virtual bank in Florida is $18.23, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.48 per hour, depending on experience, location, and employer.

What is a virtual bank?

A Virtual Bank job involves working for a digital-only financial institution that operates without physical branches. Employees typically handle customer service, account management, fraud prevention, and financial advising through online platforms, phone calls, or chat support. Roles can vary from customer support representatives to compliance officers and software developers. These positions often require strong communication skills, financial knowledge, and proficiency with digital banking tools. Many Virtual Bank jobs offer remote work opportunities, making them accessible to candidates in various locations.

What are the typical daily responsibilities for employees working at a virtual bank?

At a Virtual Bank, daily responsibilities often include assisting customers via digital channels, processing online transactions, managing account inquiries, and addressing technical or financial questions. Employees may also monitor for fraudulent activity, ensure regulatory compliance, and help implement new digital banking features. Collaboration often occurs virtually with team members from IT, compliance, and customer service to maintain smooth operations. Adapting quickly to new technologies and maintaining a high level of digital security awareness are also regular parts of the role. This dynamic work environment offers opportunities to learn cutting-edge banking tools and interact with clients in innovative ways.

What are the key skills and qualifications needed to thrive in the virtual bank position, and why are they important?

To thrive in a Virtual Bank, professionals need a robust understanding of financial services, digital banking operations, and customer relationship management, often supported by degrees in finance, business, or related fields. Familiarity with online banking platforms, cybersecurity protocols, and digital transaction systems is typically required, and certifications like Certified Digital Banker (CDB) can be advantageous. Excellent communication, problem-solving, and adaptability to fast-evolving technology are valuable soft skills in this environment. These competencies enable employees to deliver secure, efficient, and customer-focused banking services in an online setting.

What does a virtual bank do?

A virtual bank is a financial institution that operates entirely online without physical branches. It provides banking services such as account management, deposits, withdrawals, loans, and payments through digital platforms, often using secure apps and websites. Virtual bank employees may handle customer support, fraud prevention, and digital transactions, requiring skills in financial technology and cybersecurity.

What are the most commonly searched types of Bank jobs in Florida?

The most popular types of Bank jobs in Florida are:

What are popular job titles related to Virtual Bank jobs in Florida?

For Virtual Bank jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Virtual Bank jobs in Florida look for?

The top searched job categories for Virtual Bank jobs in Florida are:

What cities in Florida are hiring for Virtual Bank jobs?

Cities in Florida with the most Virtual Bank job openings:

Virtual Bank jobs near you
Infographic showing various Virtual Bank job openings in Florida as of August 2026, with employment types broken down into 89% Full Time, 9% Part Time, and 2% Contract. Highlights an 32% Physical, 2% Hybrid, and 66% Remote job distribution, with an average salary of $37,924 per year, or $18.2 per hour.

Direct Banker Universal Specialist Multi-Lingual

Capital City Bank

Tallahassee, FL • On-site

$17 - $21.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 10 days ago

Capital City Bank rating

7.3

Company rating: 7.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

113th of 173 rated banks

Job description

Direct Banker Universal Specialist - Multilingual - Capital City Bank - More than your bank, your banker.
Hours: Mon - Fri 8 a.m. - 5 p.m.
Cross-trained Positions
Direct Banker I - VB
Direct Banker II - VB
Associate typically must be in primary position 6 months and will be responsible for being cross-trained into second position within 1 year. Associates will be monitored to ensure fully functioning in both positions.
It is the intent of this department that all associates be cross-trained and it is anticipated that a Universal Specialist will work in both position capacities on a regular basis to stay fully trained.
General Summary
Providing client service in both English and Spanish is the primary function of this position with a strong focus on strengthening relationships by offering new or additional products and services. Associate will handle incoming and outgoing phone calls and Video Banking teller sessions of a routine nature with the intent of providing client satisfaction and retention; however, some transactions may require deviation from standard screens, scripts and procedures. This position requires extensive knowledge of the company structure and its products and services to maximize the profit potential of each client via video channels. Associate must have strong written and verbal communication skills and be able to handle multiple tasks with strong organizational skills.
All associates at Capital City Bank have access to confidential client information and must practice discretion at all times.
  • Bank Direct has hours between 8 AM - 7 PM and Saturdays 9 AM - 12 PM
  • Virtual Banking has hours between 7 AM - 9 PM and Saturdays 8 AM - 4 PM

Principal Duties and Responsibilities
  • Provides client with information about Bank products and services via phone and ITM session
  • Backs up in all areas, as needed
  • Originates credit card applications via incoming calls.
  • Cross-sell relevant products and services and refer clients to other departments, as appropriate
  • Attends necessary sales and product training sessions
  • One year commitment to position is required, before internal posting for other positions within
    the Bank is permitted
  • Ensures great client service in both English and Spanish
  • Performs multiple advanced-teller duties including, but not limited to, account maintenance, deposits and withdrawals, loan payments, check ordering, place hold based on Reg CC guidelines, endorsement verification, debit card maintenance, verification of funds, and end of day balancing.
  • Communicates and conducts transactions with clients via interactive teller kiosk (ITM) with a smile.
  • Answers questions by obtaining and maintaining a high level of understanding of products, services, procedures, risks, vendors, and other pertinent information.
  • Oversees ITMs by inputting service requests and ensuring timely fixes. Responsibilities include monitoring repeat service issues.
  • Notifies Coordinator and/or Video Banking Experience Manager of any unusual activity
  • Handles unique client requests which require special attention. Educating clients on products, services, requirements, risks, and disclosures to prevent situation from recurring.
  • Research transactions, disputed fees, accounts, signers, and missing transactions.
  • Cross-sells relevant products and services and refers clients to other departments, as appropriate
  • Participates in departmental initiatives for growth and innovation

Employer determines the essential functions of the job.
All associates must understand and adhere to the non-negotiable Banker Standards and commit to practicing SGNNT at all times. Associates will consistently follow policies and procedures as established by Capital City Bank, with department managers setting the standard.
Associated duties
  • Assists in other areas of the department during peak times, when needed
  • Provides additional support to manager and department colleagues
  • Completes all assigned/required Bank training within established timelines.

Knowledge, Skills and Abilities (KSAs) Required
The following KSAs are usually acquired through work experience and/or specialized course(s):
  • Good written communication skills
  • Exercises high level of sound and reasonable judgment
  • Extensive knowledge of bank policies and procedures
  • Ability to apply initiative and work with little supervision
  • Ability to prioritize work and mutli-task
  • Ability to communicate effectively and interact positively with all clients as well as fellow associates
  • Ability to follow detailed instructions and a wide range of procedures requiring some judgement
  • Previous banking experience strongly encouraged

Education
  • Minimum, high school diploma or equivalent. Relevant experience may substitute for the education requirement
  • Preferred on year of banking or client service experience
  • Successful completion of in-house training program or other approved training program
  • Attends necessary sales and product training sessions

Working Conditions
  • Regular contact with clients, associates and supervisors in an open cubical environment
  • Communication via chat, phone and e-mail
  • All calls are recorded; calls and sessions will be reviewed for monthly quality assurance
  • Multi-task using several computer applications
  • Fast pace and occasional stressful situations
  • Ability to sit for long periods of time
  • May be required to telecommute from location other than Direct Banking department
  • In the rare instance of a major or extensive natural disaster, epidemic or pandemic occurrence, or other disruption within our footprint, it may be necessary for associates to relocate or telecommute before, during or after, to ensure business continuity.

Capital City Bank associates are our greatest asset. We offer the following benefits:
  • Medical, Dental and Vision
  • Life Insurance
  • 401(k) with Matching
  • Flexible Spending Accounts
  • Tuition Assistance
  • Stock Purchase
  • Discounts on Products and Services

EOE/Protected Veterans/Disabled/Drug Free
The above declarations are not intended to be an "all-inclusive" list of the duties and responsibilities of the job described nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE AN EMPLOYMENT AGREEMENT. This job description does not restrict Capital City Bank, Capital City Wealth, and Capital City Home Loans from the ability to assign, reassign or eliminate duties and responsibilities of this job at any time. This job description describes the current assignment of essential functions. These functions may change at any time as the needs of the Bank or department change or for other reasons deemed appropriate.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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