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Virtual Auto Damage Appraiser Jobs in California

Virtual Auto Estimator - CST

Los Angeles, CA · On-site +1

$26.49 - $37.50/hr

As a Virtual Auto Estimator on our NEST team, you will be responsible for writing initial vehicle ... Auto Damage Appraisal, Auto Insurance Claims, Automobile Accidents, CCC ONE, Collaboration ...

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Virtual Auto Damage Appraiser information

What is a virtual auto damage appraiser?

A Virtual Auto Damage Appraiser is a professional who assesses vehicle damage remotely, typically using photos, videos, or specialized software instead of in-person inspections. They review digital evidence provided by customers, repair shops, or insurance adjusters to estimate the cost of repairs and determine claim values. This role is commonly found in the insurance industry, allowing for faster turnaround times and greater flexibility. Virtual appraisers must have knowledge of auto repair processes and strong attention to detail to ensure accurate assessments.

How does a virtual auto damage appraiser typically collaborate with repair shops and insurance adjusters during the claims process?

As a Virtual Auto Damage Appraiser, you will frequently interact with repair shops and insurance adjusters to ensure accurate assessments and efficient claims resolution. This collaboration often involves reviewing digital photos and repair estimates, clarifying details with shop representatives, and discussing recommended repairs or discrepancies with adjusters. Strong communication skills and a customer-focused approach are essential, as much of the coordination happens remotely via phone, email, or specialized appraisal platforms. Building positive relationships with these stakeholders can help streamline the claims process and enhance customer satisfaction.

What are the key skills and qualifications needed to thrive as a virtual auto damage appraiser, and why are they important?

To thrive as a Virtual Auto Damage Appraiser, you need a strong understanding of automotive repair, insurance claims processes, and typically a relevant certification or prior experience in auto appraisal. Proficiency with estimating software like CCC ONE or Audatex, digital imaging tools, and online claims management systems is essential. Excellent attention to detail, strong communication, and customer service skills help in accurately assessing damages and collaborating with clients and repair shops. These skills ensure accurate, efficient claim resolutions and high customer satisfaction in a remote work environment.

What is the difference between Virtual Auto Damage Appraiser vs Auto Damage Adjuster?

AspectVirtual Auto Damage AppraiserAuto Damage Adjuster
CredentialsInsurance licensing, certifications in appraisal softwareInsurance licensing, certifications in claims adjustment
Work EnvironmentRemote, online assessmentsOn-site or remote inspections and claims processing
Industry UsageInsurance companies, third-party claims servicesInsurance companies, independent adjusters
Search/Comparison IntentEvaluating remote appraisal rolesUnderstanding claims adjustment jobs

Both roles involve assessing auto damage, but Virtual Auto Damage Appraisers focus on remote, online evaluations using specialized software, while Auto Damage Adjusters often perform on-site inspections and handle claims in person or remotely. The roles share similar certifications and industry usage, but differ mainly in work environment and assessment methods.

What are the most commonly searched types of Auto Damage Appraiser jobs in California?

The most popular types of Auto Damage Appraiser jobs in California are:

What are popular job titles related to Virtual Auto Damage Appraiser jobs in California?

For Virtual Auto Damage Appraiser jobs in California, the most frequently searched job titles are:

What job categories do people searching Virtual Auto Damage Appraiser jobs in California look for?

The top searched job categories for Virtual Auto Damage Appraiser jobs in California are:

What cities in California are hiring for Virtual Auto Damage Appraiser jobs?

Cities in California with the most Virtual Auto Damage Appraiser job openings:

Infographic showing various Virtual Auto Damage Appraiser job openings in California as of August 2026, with employment types broken down into 91% Full Time, 7% Part Time, and 2% Contract. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution.

Virtual Auto Estimator - CST

Allstate

Los Angeles, CA • On-site, Remote

$26.49 - $37.50/hr

Full-time

Posted 4 days ago


Allstate Insurance rating

7.4

Company rating: 7.4 out of 10

Based on 568 frontline employees who took The Breakroom Quiz

232nd of 311 rated insurance


Job description

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Job Description

As a Virtual Auto Estimator on our NEST team, you will be responsible for writing initial vehicle damage estimates. In this role, you'll collaborate closely with body shops and customers by reviewing vehicle damage photos and producing highquality initial estimates in a fastpaced, highproduction environment

The ideal candidate has a strong foundation in auto technical estimating skills, a solid understanding of repair procedures, and the confidence to negotiate effectively with repair facilities. Experience in CCC and Microsoft applications is essential. Candidates located in the Central Time Zone who hold an active insurance license are highly preferred. Previous experience in the auto insurance industry is also strongly desired.

Key Responsibilities

Applies thorough understanding of regulatory compliance and fair claims practices

Builds established relationships with both internal and external customers

Exhibits proficient estimating fundamentals in order to create estimates of damages on 1st and 3rd party material damage losses

Processes a deep understanding of the content of all policy types written by the company

Negotiates settlements, makes settlement payments and documents all activities in the file within escalated authority limits

Supervisory Responsibilities

This job does not have supervisory duties.

#LI-AS2

Skills

Auto Collision Repair, Auto Damage Appraisal, Auto Insurance Claims, Automobile Accidents, CCC ONE, Collaboration, Customer Satisfaction, Negotiation

Compensation

Base compensation offered for this role is:
Auto Adjuster Cons I: $26.49 - 37.50/hourly
Compensation is based on experience and qualifications. Total compensation for this role may include additional components, such as incentive pay (for example, commission or bonus), if applicable.
As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance.


For jobs in Los Angeles, please click "here" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the "EEO Know Your Rights" poster click "here". This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click "here". This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A- (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

Companies & Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

Benefits

National General Holdings Corp. is an Equal Opportunity (EO) employer - Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.


What Allstate Insurance employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


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About Allstate Insurance

Sourced by ZipRecruiter

We're a purpose-driven company powered by purpose-driven people. We're reinventing protection and transforming the company for our customers, communities and each other. You could play a role in our transformation. Join a 90-year-old, Fortune 100 insurance company as we challenge the status quo, champion inclusion and strengthen our communities. If being a part of that future gives you goosebumps, you've come to the right place. Reinventing the future of protection means rethinking how we work together. From marketing to claims, our employees have flexibility in how, when and where they work — whether at home, the office or both. We're creating an inclusive, diverse and equitable workplace. We encourage collaboration, support taking chances and foster a strong sense of community. Let's build a new kind of Allstate together.

Industry

Insurance services, real estate, finance and insurance and insurance agencies and brokerages

Company size

10,000+ Employees

Headquarters location

Northbrook, IL, US