ZipRecruiter

Log In

1

Virtual Assistant Engineer Jobs in Virginia (NOW HIRING)

Tidewater Community College

Virtual Advisor

Richmond, VA · On-site +1

$27.04/hr

Posting Details Posting Summary Working Title Virtual Advisor Role Title Education Support Spec III ... and assist with programming specific to this population. Special Assignments May be required to ...

next page

Showing results 1-20

All JobsEngineer JobsVirtual Assistant Engineer JobsVirtual Assistant Engineer Jobs in Virginia

Virtual Assistant Engineer information

What is the difference between Virtual Assistant Engineer vs Virtual Assistant?

AspectVirtual Assistant EngineerVirtual Assistant
Required CredentialsTechnical certifications, programming knowledgeBasic computer skills, communication skills
Work EnvironmentRemote, technical projects, client-specific tasksRemote, administrative, scheduling, customer support
Employer & Industry UsageTech companies, startups, IT service providersSmall businesses, entrepreneurs, online service providers
Common Search & Comparison IntentTechnical skills, engineering tasks, software developmentAdministrative support, scheduling, general assistance

The main difference between a Virtual Assistant Engineer and a Virtual Assistant lies in their skill sets and work focus. Virtual Assistant Engineers typically have technical certifications and work on software development or engineering projects, while Virtual Assistants handle administrative and support tasks. Both roles are remote and serve different industry needs, with the Engineer role requiring more technical expertise.

How does a virtual assistant engineer typically collaborate with cross-functional teams to improve virtual assistant performance?

Virtual Assistant Engineers regularly work with product managers, UX designers, and data scientists to enhance the capabilities and user experience of virtual assistants. Collaboration often involves participating in sprint meetings, sharing data insights, and integrating user feedback into system improvements. This teamwork ensures the virtual assistant remains accurate, responsive, and aligned with evolving business needs. Effective communication and openness to iterative feedback are essential for success in this collaborative environment.

What are the key skills and qualifications needed to thrive as a virtual assistant engineer, and why are they important?

To thrive as a Virtual Assistant Engineer, you need strong programming skills (often in Python, Java, or C#), experience with AI and NLP technologies, and a degree in computer science or a related field. Familiarity with platforms like Amazon Alexa, Google Assistant, dialog management systems, and cloud-based development environments is typically required. Excellent problem-solving, communication, and teamwork abilities help you collaborate effectively and design user-friendly voice or chat interfaces. These skills ensure you can build, deploy, and refine intelligent virtual assistants that enhance user experiences and meet business objectives.

What is a virtual assistant engineer?

Virtual Assistant Engineers are professionals who design, develop, and maintain virtual assistant technologies, such as chatbots and voice-activated AI systems. They work with artificial intelligence, natural language processing, and machine learning tools to create digital assistants that understand and respond to user input. Their responsibilities may include coding backend logic, integrating APIs, and continually improving the assistant's performance based on user interactions. Virtual Assistant Engineers often collaborate with UX designers, data scientists, and product managers to deliver seamless user experiences.
What are popular job titles related to Virtual Assistant Engineer jobs in Virginia? For Virtual Assistant Engineer jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Virtual Assistant Engineer jobs in Virginia look for? The top searched job categories for Virtual Assistant Engineer jobs in Virginia are:
What cities in Virginia are hiring for Virtual Assistant Engineer jobs? Cities in Virginia with the most Virtual Assistant Engineer job openings:
Virtual Assistant Engineer jobs near you

ServiceNow CSM - Now Assist Engineer

Science Applications International Corporation

VA • On-site, Remote

$49.75 - $68.25/hr

Full-time

Posted 15 days ago

SAIC rating

7.9

Company rating: 7.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

76th of 221 rated it services

Job description


Responsibilities:
Customer Service Management (CSM)
  • Configure, maintain, and support ServiceNow Customer Service Management (CSM) capabilities, including:
    • Case Management
    • Service Operations
    • Knowledge Management
    • Customer Portals and Experience Components
    • Request and Entitlement Management
    • Digital Engagement and Self-Service capabilities
  • Support customer and mission support workflows that improve case resolution and service delivery
  • Develop and maintain service catalogs, workflows, dashboards, reports, and automations supporting customer-facing operations
  • Assist with configuring integrations between ServiceNow CSM and enterprise systems using REST APIs and Integration Hub

Now Assist Implementation and AI Enablement
  • Support the implementation and configuration of ServiceNow Now Assist capabilities supporting CSM and related business functions
  • Configure and maintain AI-powered features including:
    • Case summarization
    • Recommended responses
    • Knowledge generation
    • Search augmentation
    • Conversational experiences and Virtual Agent enhancements
  • Assist with AI operational processes related to:
    • Access controls
    • Data protection and privacy
    • Human review and approval processes
    • AI performance monitoring
  • Participate in testing, validation, and sustainment activities for AI-enabled capabilities

AI Governance and Compliance
  • Follow established governance and security processes for Now Assist and Generative AI capabilities
  • Support activities related to:
    • Responsible AI practices
    • Data classification and handling
    • User access controls
    • Change and release management
    • Audit and compliance activities
  • Coordinate with security personnel, including ISSO/ISSM staff, to ensure AI capabilities comply with Government requirements

Operations and Maintenance (O&M)
  • Support day-to-day ServiceNow CSM and Now Assist operations
  • Monitor application health, performance, and AI feature effectiveness
  • Troubleshoot and resolve:
    • Availability issues
    • Access control issues
    • AI capability issues
    • Integration issues
    • Knowledge and search performance issues
  • Support upgrades, patching, release management, and backup and recovery activities
  • Maintain operational documentation, workflows, and standard operating procedures

Qualifications
Required Qualifications:
  • Bachelors and 9+ years of industry experience
  • Minimum 2 years of ServiceNow experience
  • A Minimum of a Secret clearance is required
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow AI or Now Assist implementation experience
  • Experience establishing AI governance frameworks in regulated environments
  • Experience supporting ServiceNow in DoD, Federal, GCC High, IL4, or IL5/IL6 environments
  • Familiarity with:
    • DoD AI Ethical Principles
    • AI governance and operational oversight processes
  • Experience with large-scale ServiceNow CSM and AI deployments supporting enterprise customers

About Us
SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

What SAIC employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply