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Virtual Assistant Customer Support Jobs in Raleigh, NC

SoftPro

SoftPro Customer Support Analyst

Raleigh, NC · On-site

Additionally, you will: * Assist SoftPro customers with various tasks, including but not limited to ... Accurately document all customer issues, and resolution steps, and gather feedback in support ...

Outback Steakhouse

Server Support

Durham, NC · On-site

... concentrated customer service and serious food standards, bringing our Guests an AUSS-SOME ... virtual assistant Sydney. We look forward to hearing from you!

Biz Voice Boost

Customer Service Agent

Raleigh, NC · On-site

$15 - $20.25/hr

In this role, you will be the first point of contact for our valued customers, providing exceptional service and support. Your primary focus will be to assist customers with inquiries, resolve issues ...

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Showing results 21-40

All JobsCustomer Support JobsVirtual Assistant Customer Support JobsVirtual Assistant Customer Support Jobs in Raleigh, NC

Virtual Assistant Customer Support information

See Raleigh, NC salary details

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How much do virtual assistant customer support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for virtual assistant customer support in Raleigh, NC is $17.37, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.22 per hour, depending on experience, location, and employer.
Infographic showing various Virtual Assistant Customer Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $36,131 per year, or $17.4 per hour.

Bilingual Virtual Patient Support Specialist

Raleigh, NC • On-site

Avery Healthcare Group Ltd.
1 - 5K employees
Learn more about Avery Healthcare Group Ltd.external

$16.50 - $21.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Job description

Virtual Pharmaceutical Contact Center Support Representative

You're a proactive problem-solver and have the ability to make customers feel like your friend.

In this role, you will be responsible for providing inbound customer support in a virtual pharmaceutical contact center environment. Support is provided, but not limited to, patients, caregivers, healthcare providers, and healthcare clinic personnel.

You will:

  • Provide timely and accurate responses to inbound calls, emails, and other communications from customers
  • Build rapport and establish positive relationships with patients by actively listening, empathizing, and demonstrating a strong understanding of their needs and concerns
  • Identify and resolve patient issues or escalate to appropriate internal teams as needed
  • Maintain detailed and accurate records of patient interactions and transactions in our contact center software system
  • Adhere to all relevant policies, procedures, and regulations related to pharmaceutical contact center operations, including data privacy and security requirements

Essential Requirements:

  • High school diploma or equivalent
  • Bilingual (English/Spanish)
  • 1-3 years' experience in customer service, call center operations or related fields
  • Strong verbal and written communication skills, with the ability to communicate complex information clearly and effectively to diverse audiences

Desired Requirements:

  • Bachelor's degree
  • Experience in the pharmaceutical or healthcare industry
  • Willingness to work flexible hours, as needed

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health? Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you're empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients' lives around the world.

W o r k H e r e M a t t e r s E v e r y w h e r e | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.

The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.

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