At PB PoolDoc, we’re not just cleaning pools - we’re creating crystal-clear backyard escapes our customers enjoy every day. We’ve built a reputation for reliable, high-quality pool maintenance, repair and customer care.
As our team continues to grow, we’re looking for dependable, hands-on professionals who take pride in their work and enjoy being outdoors. Whether you're experienced in the pool service industry or starting a new career, PB PoolDoc offers a supportive, team-focused environment where hard work is valued, growth is encouraged and every team member is essential to our success.
Job Overview
Must live around the Port St. Lucie, FL area.
We are seeking a remote, full-time Office Assistant to support daily administrative operations and help ensure smooth communication with customers and technicians. You will be responsible for talking with customers via phone, and email, handling inquiries, and routing issues to the appropriate teams. In addition, you will perform data entry and basic data management tasks, maintain organized digital filing systems, schedule appointments, coordinate calendar needs, and provide general administrative support to the team.
The ideal candidate has strong written and verbal communication skills, is comfortable multitasking and can work independently while maintaining accuracy and professionalism.
What We Offer
- $45k base salary
- Bonus eligibility
- Weekly pay
- Company equipment
- Medical, dental and vision insurance
- Paid time off
- Paid holidays
- Life insurance
- Career progression and opportunity to grow with the company
Responsibilities
- Serve as a primary point of contact for customers via phone and email
- Respond to customer inquiries and route issues to the appropriate team members
- Perform data entry and maintain accurate customer and service records
- Organize and maintain digital filing systems and documentation
- Schedule appointments and coordinate calendar needs for technicians and staff
- Assist with general administrative and office support tasks
- Collaborate with internal teams to ensure timely communication and service coordination
- Utilize CRM and office management software to track customer interactions and updates
- Support day-to-day remote office operations and maintain workflow efficiency
- Perform related duties as assigned
Essential Skills and Experience
- Must live around the Port St. Lucie, FL area
- 1+ years of administrative assistant, office assistant or virtual assistant experience
- Strong written and verbal communication skills
- Excellent organizational and multitasking abilities
- High attention to detail and accuracy with data entry tasks
- Experience using Microsoft Office Suite (Word, Excel, PowerPoint)
- Familiarity with CRM systems and data management platforms
- Comfortable using collaboration tools such as Slack, Zoom and Google Meet
- Self-motivated with the ability to work independently in a remote environment
- Reliable high-speed internet and dedicated home office setup required
- Customer-service mindset with strong problem-solving skills
- Ability to manage multiple priorities and meet deadlines
PB PoolDoc is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. If you require a reasonable accommodation during the application or interview process, please inform your recruiter. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.