Virtual Assistant Appointment Setting Jobs in Hamilton, ON

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Section A - Specific Responsibilities:

• Provide exemplary customer service meeting the standards of McKesson Canada; customer interaction is largely done via phone and email
• Creating patient files in pharmacy software including Kroll
• Managing site calendars, appointment changes, dispensing and shipping schedules
• Accurately dispensing medications to ensure arrival to the appropriate destination within timelines
• Understanding third party billing and resolving issues by contacting adjudicators and plan administrators for resolutions
• Billing prescriptions through pharmacy software ensuring all required documentation is adequate and appropriate including (but not limited to) accounts receivables, dosage and dosing intervals, third party billing restrictions, scheduled appointment dates, clinic locations, copayment management, coordination of benefits, and assignment of benefits
• Accurately scheduling and dispensing medications to ensure arrival to the appropriate destination on time
• Adherence to all relevant guidelines including the established Standard Operating Procedures of McKesson and all applicable regulatory requirements
• Developing and maintaining professional relationships with external and internal contacts, healthcare professionals, stakeholders, clients, reimbursement coordinators, provincial ministries and private payers
• Patient follow-up calls for outstanding accounts and refills and shipment scheduling
• Ensuring that all medical questions are referred to a Pharmacist when interacting with patients
• Packaging medications according to specifications for shipment to customer
• Other duties, including receiving and inventory management and reconciliation, as assigned by the supervising Pharmacists / Supervisor
• Perform day to dayshipping, receiving, and packaging of pharmaceutical products as per the StandardOperating Procedures
• Printing labels/waybills, prepare products and invoice for shipping
• Check orders and waybills and ensure products being packed areaccurateas per pack out instructions
• Able to perform tasks in multi-temperature environments
• Maintaina clean and safeshipping and receiving areain accordance withSOPandcoordinatepick up/deliverieswith different courierswhere applicable
• Complete required paperwork for all courier/carrier shipmentsand make sure freights are ready for pick up at specified pickup windowallocated
• Activelymonitorsonhandshipping materials and supplies aswell as goodsreceivedin warehouse
• Inventory managementincluding,but not limited to,receiving,and organizingdeliveredgoods,ensuringquantity received matches the invoiceandnotifying theManager/Supervisorof any discrepancies(Site Specific)
• Tracking shipments and communicatingwith couriers and clients on deliveryissues(Site Specific)
• Assistingwith shipment/delivery receival and escalating receival concerns or issues asrequired.

Section B - Key Requirements :

Knowledge:

• Secondary School Diploma or High School Diploma.
• Bachelor of Science, or other pharmacy relevant post-secondary degree is an asset.
• Previous work experience in a retail pharmacy or warehouse setting is an asset.
• Ability to work in a specialty pharmacy setting. Acquire in-depth knowledge of dispensing, billing, shipping. Understanding of various types of specialty medication

Skills and Abilities:

• Working knowledge of a retail pharmacy setting
• Ability to work in a fast-paced setting and strong attention to detail abilities
• Ability to learn new software programs. Knowledge of Kroll is an asset
• Organizational, time management and teamwork skills
• Accountable and result-oriented
• This position requires a significant degree of taking direction quickly, self-starting and independence
• This position requiresconsiderable amount ofphysicalworkincluding,butnot limitedto,climbing,lifting, walking, stooping,standing for extended periods of time,and handling materials.
• Ability to lift/move up to 22 pounds independently as well as potentially greater weights in a team-lift environment
• Effective communication,teamwork, multitasking with strong attention to detail
• Excellent comprehensive skills and ability to learn new tasks

Experience :

• At least 1 years in a retail pharmacy/hospital setting.
• Experience in specialty pharmacy setting an asset, but not required

Section C- Supervision and Communication:

Communication : Proficient in English Oral and Written Communication. Multilingualism is an asset

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

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