ZipRecruiter

Log In

1

Virtual Assistant Europe Based Jobs in Hamilton, ON

Dutch

Virtual Care Veterinarian (Remote)

Ottawa, ON · Remote

... based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information ...

McKesson

Salesforce Delivery Lead

Mississauga, ON · Hybrid

CA$122K - CA$162K/yr

Experience across both project-based delivery and application support (AD/AMS) * Strong ... Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related ...

McKesson

Salesforce Delivery Lead

Mississauga, ON · Hybrid

CA$122K - CA$162K/yr

Experience across both project-based delivery and application support (AD/AMS) * Strong ... Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related ...

McMillan LLP

Office Services Assistant

Ottawa, ON · On-site

CA$23 - CA$25/hr

This role is open based on an existing vacancy. Please note that this role has a requirement to ... You'll also coordinate virtual meetings across platforms like Microsoft Teams, Webex and Zoom.

next page

Showing results 1-20

All JobsEurope Based JobsVirtual Assistant Europe Based JobsVirtual Assistant Europe Based Jobs in Hamilton, ON

Virtual Assistant Europe Based information

What is a virtual assistant Europe based?

Virtual Assistants Europe Based are remote professionals located in Europe who provide administrative, technical, or creative support to businesses and individuals. They handle tasks such as scheduling, email management, data entry, research, and customer service, allowing clients to focus on core business activities. Being based in Europe, they often work within European time zones, which is beneficial for local companies seeking seamless communication. Many virtual assistants specialize in industries like marketing, real estate, or e-commerce, and can offer multilingual support. They typically work on a freelance or contract basis, providing flexibility and cost savings for employers.

What are the key skills and qualifications needed to thrive as a Europe-based virtual assistant?

To thrive as a Europe-based Virtual Assistant, you need strong organizational skills, proficiency in multitasking, and fluency in English and at least one European language, typically supported by previous administrative or support experience. Familiarity with tools like Microsoft Office, Google Workspace, project management platforms (e.g., Trello, Asana), and communication apps (e.g., Slack, Zoom) is essential. Excellent time management, proactive problem-solving, and clear communication are crucial soft skills that help you build trust with clients and manage remote work efficiently. These skills ensure seamless support for international clients, effective remote collaboration, and the ability to adapt to diverse business needs across European markets.

How does being a Europe-based virtual assistant impact collaboration with international clients and teams?

As a Europe-based Virtual Assistant, you'll often collaborate with clients and teams across multiple time zones, which requires flexibility and strong communication skills. Many employers value virtual assistants in Europe for their ability to bridge time gaps between the Americas and Asia, making scheduling and project turnaround more efficient. You’ll typically use a variety of digital tools—like project management platforms and instant messaging apps—to stay connected and organized. Adapting to different work cultures and proactively managing expectations are key to building positive, productive relationships with international stakeholders.

What is the difference between Virtual Assistant Europe Based vs Virtual Secretary Europe Based?

AspectVirtual Assistant Europe BasedVirtual Secretary Europe Based
CredentialsTypically no formal certification, but skills in admin, communication, and techOften similar, may include secretarial or administrative certifications
Work EnvironmentRemote, flexible, often project-basedRemote, flexible, often administrative support for executives
Employer & IndustryFreelance or agency-based, diverse industriesCorporate or individual clients, mainly administrative support roles
Search & Comparison IntentHigh overlap, both provide remote admin supportSimilar roles, but 'Virtual Secretary' emphasizes secretarial tasks

While both roles involve remote administrative support, a Virtual Assistant Europe Based offers a broader range of tasks including project management, social media, and customer service. A Virtual Secretary Europe Based typically focuses on traditional secretarial duties like scheduling, correspondence, and document management. The choice depends on the specific support needs and skill set required.

What are popular job titles related to Virtual Assistant Europe Based jobs in Hamilton, ON?

For Virtual Assistant Europe Based jobs in Hamilton, ON, the most frequently searched job titles are:

What job categories do people searching Virtual Assistant Europe Based jobs in Hamilton, ON look for?

The top searched job categories for Virtual Assistant Europe Based jobs in Hamilton, ON are:

What cities near Hamilton, ON are hiring for Virtual Assistant Europe Based jobs?

Cities near Hamilton, ON with the most Virtual Assistant Europe Based job openings:

Virtual Assistant Europe Based jobs near you

Technical Director, Conversational AI Strategy and Innovation

Bell Canada

Mississauga, ON • On-site, Remote

Full-time

Medical, Dental, Vision

Posted 6 days ago

Key responsibilities

  • Lead the strategy, design, and deployment of voice and chat virtual assistants, including next-generation generative AI initiatives.

  • Mentor and manage a team of conversational designers, product owners, and AI specialists, and define the product roadmap for omni-channel virtual assistants.

  • Collaborate with backend engineering teams to ensure system integration, expand Agent Assist capabilities, and establish KPIs for conversational AI performance.

Job description

 Req Id: 430660

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we're building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day. 

We believe in empowering people. That's why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you're inspired by innovation that advances how people connect and transforms what's possible, you belong on #TeamBell.

Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell's Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell. 

As part of our team, you will be at the heart of our customer experiences.

Summary

We are seeking a visionary and results-driven Director, Conversational AI Strategy and Innovation to lead our Virtual Assistant (VA) team. In this role, you will spearhead the strategy, design, and deployment of next-generation voice and chat virtual assistants. You will sit at the intersection of product innovation and core engineering, collaborating closely with backend teams and leveraging the Google Cloud Contact Center AI Platform (CCAIP).

As a key leader, you will drive the integration of cutting-edge generative AI capabilitie including Google's CX Agent Studio and advance our Agent Assist tools to empower live agents. You are a builder at heart who loves to tinker, prototype, and push the boundaries of what's possible in conversational design. This is a high-impact position designed for a leader who can bridge the gap between complex AI architecture and exceptional, inventive customer experiences.

Key Responsibilities

Team Leadership & Strategy

  •  Innovation & Experimentation: Drive the market launch of advanced generative AI initiatives, including the adoption of Google Cloud's CX Agent Studio. Champion a culture of rapid prototyping, encouraging your team to play with emerging technologies and iterate continuously on user experiences.
  • Lead the VA Team: Mentor and manage a high-performing team of conversational designers, product owners, and AI specialists.
  • Product Roadmap: Define and execute the end-to-end strategy for omni-channel voice and chat virtual assistants, ensuring space for proof-of-concepts (POCs) and exploratory design.

Platform & Technology Integration

  •  Backend Collaboration: Partner closely with backend engineering teams to ensure robust API integrations, data orchestration, and system reliability.
  • Agent Empowerment: Standardize and expand Agent Assist capabilities, providing live agents with real-time summaries, transcripts, and next-best-action recommendations.

Governance & Stakeholder Management

  • Cross-Functional Alignment: Act as the primary liaison between business stakeholders, UX designers, and technical engineering squads.
  • Performance Optimization: Establish key performance indicators (KPIs) for VAs, such as containment rates, first-contact resolution (FCR), and customer satisfaction (CSAT), while balancing the need for creative risk-taking.
  • AI Governance: Ensure all conversational AI and generative AI solutions comply with data privacy, security, and ethical AI frameworks.
Critical Qualifications
  • 7+ years of experience in technical product management, conversational AI delivery, or contact centre technology
  • 3+ years of direct people management experience leading technical or product teams.
  •  Hands-on Platform Experience: Proven track record working with Google Cloud CCAI/CCAIP ecosystems, Dialogflow CX, or similar enterprise-grade conversational AI platforms.
  • Generative AI Expertise: Familiarity with deploying LLM-based solutions, prompt engineering, or platforms like Google's CX Agent Studio. A demonstrated passion for tinkering with new models and crafting innovative, out-of-the-box user experiences.
  • Strong experience with executive communications and data driven storytelling (slides, board materials, executive updates etc.)
Preferred Qualifications
  •  Strong understanding of backend infrastructure, microservices, and RESTful APIs.
  • Deep knowledge of contact centre telephony infrastructure (CCaaS, SIP, WebRTC).
  • Exceptional communication skills with the ability to translate complex AI architecture into clear business value for executives.

#LI-SS1

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec. 

Additional Information:

Position Type: Management

Job Status: Regular - Full Time

Job Location: Canada : Ontario : Don Mills || Canada : Ontario : Mississauga 

Work Arrangement: Hybrid

Application Deadline: 09/11/2026

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week.  Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.


Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners. 

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements.If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page  for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Mississauga

Bell, one of Canada's Top 100 Employers.

Apply