Virtual Amazon Customer Service Jobs in Virginia

Innovation is at the core of what we do. We believe that by removing and reducing the barriers that
prevent people from taking their medications, we can help customers conveniently get the
medications they need, when they need them and take them as prescribed. We have provided
customers with the ability to find transparent and simple pricing, receive 24/7 customer service
support, and have their meds delivered to their doorsteps while creating programs and products
that embody our mission and position ourselves in becoming the world's safest and fastest online
pharmacy.
We are looking for a Staff Pharmacist to join us on our journey to make it drastically easier for
customers to find, choose, afford, and engage with the services, products, and professionals they
need to get and stay healthy!
#everydaybetter
Schedule: Wed-Sat 6:00pm
Key job responsibilities
Core Responsibilities:
• Perform clinical data review, prescription verification, and virtual patient consultations in
compliance with state and federal regulations
• Manage end-to-end prescription fulfillment process, including dispensing medications
using automated systems (Parata Max2) and manual fill
• Package and prepare prescriptions for shipment or site injection, including handling of
specialized medications (refrigerated and bulk items)
• Maintain strict quality standards and safety protocols while meeting Critical Pull Times
(CPT) and production targets
• Split time effectively between prescription verification and fulfillment duties based on
operational needs and customer centric volume
• Perform thorough DUR (Drug Utilization Review) and ensure accurate documentation in
pharmacy systems
• Monitor, receive, and manage pharmacy inventory effectively and compliantly
• Work collaboratively with pharmacy technicians and other pharmacists to maintain
efficient workflow
• Demonstrate strong attention to detail and adapt to changing priorities in a fast-paced
environment
• Support operational excellence initiatives and continuous improvement efforts
• Identify and report quality or safety concerns promptly while maintaining compliance with
all regulatory requirements
• Complete daily operational tasks including processing returns, medication rejects,
therapeutic substitutions, and canister approvals
Physical Requirements:
During Peak/high demand, shifts last up to 12 hours (standard full-time shifts are 8-10 hours)
• Standing, bending, reaching above the head, kneeling, crouching and/or stretching
• Lifting and moving products up to 49 lbs in weight
• Manual dexterity of hands and wrists
• Walking throughout the Amazon building for various reasons such as injections and
inventory receive
BASIC QUALIFICATIONS
- Bachelor's degree in Science, or Doctor of Pharmacy in PharmD, or Doctor of Pharmacy
- Knowledge of pharmacy laws and federal/state regulations concerning patient care
- Knowledge of Knowledge of Windows desktop environment and use of Word, Excel, IE, Firefox etc
- Can have an active and unrestricted pharmacist license in your state of employment (additional licenses may be required)
PREFERRED QUALIFICATIONS
- Exemplary interpersonal, written, and verbal communication skills
- Demonstrated ability to work as an effective team member
- Demonstrated organization skills and attention to detail
- Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, VA, CHESTER - 103,800.00 - 146,400.00 USD annually