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Virtual Amazon Customer Service Jobs in Texas (NOW HIRING)

Chewy

Customer Service Trainer

Richardson, TX · On-site

Deliver virtual classroom training while applying adult learning principles to new and existing Customer Service Team Members. * Review and score customer calls using quality control guidelines to ...

Amazon

Staff Pharmacist, Amazon Pharmacy

San Antonio, TX · On-site

$53.75 - $63.25/hr

... 7 customer service support, and have their meds delivered to their doorsteps while creating ... virtual patient consultations in compliance with state and federal regulations Manage end-to-end ...

Amazon

Staff Pharmacist, Amazon Pharmacy

San Antonio, TX · On-site

$53.75 - $63.25/hr

... 7 customer service support, and have their meds delivered to their doorsteps while creating ... virtual patient consultations in compliance with state and federal regulations Manage end-to-end ...

Amazon

Staff Pharmacist, Amazon Pharmacy

San Antonio, TX · On-site

$53.75 - $63.25/hr

... 7 customer service support, and have their meds delivered to their doorsteps while creating ... virtual patient consultations in compliance with state and federal regulations Manage end-to-end ...

Amazon

Staff Pharmacist, Amazon Pharmacy

San Antonio, TX

$53.75 - $63.25/hr

... 7 customer service support, and have their meds delivered to their doorsteps while creating ... virtual patient consultations in compliance with state and federal regulations Manage end-to-end ...

Avanciers LLC

Amazon Connect Developer

Richardson, TX · On-site

Amazon Connect Developer We are seeking an experienced Amazon Connect Developer to design, develop ... Contact Center as a Service ( CCaaS ) * Conversational AI / Virtual Agents * REST APIs and ...

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Virtual Amazon Customer Service information

See Texas salary details

$11

$16

$22

How much do virtual amazon customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for virtual amazon customer service in Texas is $16.65, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $17.45 per hour, depending on experience, location, and employer.

What does a virtual Amazon customer service representative do?

A Virtual Amazon Customer Service Representative assists Amazon customers remotely by handling inquiries, resolving issues, processing orders, and providing information about products and services. They communicate with customers primarily via phone, chat, or email, ensuring a positive shopping experience. Representatives are trained to troubleshoot problems, handle returns and refunds, and escalate complex issues when necessary. This role requires excellent communication skills, patience, and the ability to work independently from a home office.

What are the key skills and qualifications needed to thrive as a virtual Amazon customer service representative, and why are they important?

To thrive as a Virtual Amazon Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, chat platforms, and Amazon's internal support tools is commonly required. Patience, empathy, and adaptability are crucial soft skills for managing diverse customer inquiries remotely. These skills ensure efficient, positive customer interactions and uphold Amazon’s commitment to exceptional service in a virtual environment.

What are the most common challenges faced by virtual Amazon customer service associates, and how can they be managed?

Virtual Amazon Customer Service Associates often encounter challenges like handling high volumes of customer inquiries, managing difficult or upset customers, and quickly adapting to new policies or technology updates. Effective time management, strong communication skills, and a supportive remote work environment are key to overcoming these hurdles. Amazon provides thorough training, ongoing support, and resources to help associates stay informed and perform well, even when working from home. Building strong problem-solving skills and staying organized can make the role more rewarding and less stressful.

What is the difference between Virtual Amazon Customer Service vs Virtual Live Chat Customer Support?

AspectVirtual Amazon Customer ServiceVirtual Live Chat Customer Support
Primary RoleAssist Amazon customers with orders, returns, and account issuesProvide real-time support via live chat for various companies
Work EnvironmentRemote, often within Amazon's platform or CRM systemsRemote, across multiple industries and platforms
Required SkillsCustomer service, problem-solving, familiarity with Amazon policiesCommunication skills, multitasking, technical proficiency
Employer & IndustryAmazon, e-commerceVarious companies, customer support services

Both roles involve remote customer support, but Virtual Amazon Customer Service focuses specifically on Amazon's platform and policies, while Virtual Live Chat Customer Support can serve multiple industries and companies. The core skills overlap, but the context and tools used differ.

What are the most commonly searched types of Amazon Customer Service jobs in Texas?

The most popular types of Amazon Customer Service jobs in Texas are:

What are popular job titles related to Virtual Amazon Customer Service jobs in Texas?

For Virtual Amazon Customer Service jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Virtual Amazon Customer Service jobs in Texas look for?

The top searched job categories for Virtual Amazon Customer Service jobs in Texas are:

What cities in Texas are hiring for Virtual Amazon Customer Service jobs?

Cities in Texas with the most Virtual Amazon Customer Service job openings:

Virtual Amazon Customer Service jobs near you
Infographic showing various Virtual Amazon Customer Service job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $34,629 per year, or $16.6 per hour.

Customer Service Trainer

Chewy

Richardson, TX • On-site

Full-time

Medical, Dental, Retirement

Posted 17 days ago

Key responsibilities

  • Serve as a leader of the onboarding experience and manage new hires joining Chewy as Customer Service Representatives.

  • Facilitate learning experiences, coach learner performance, and support nesting activities to prepare team members for success.

  • Deliver virtual classroom training, review and score customer calls, and provide individualized coaching and feedback to learners.

Chewy rating

6.8

Company rating: 6.8 out of 10

Based on 230 frontline employees who took The Breakroom Quiz

10th of 39 rated national retailers

Job description

Job Description:
Our Opportunity
As a Trainer, you will serve as a leader of the onboarding experience and directly manage new hires
joining Chewy as Customer Service Representatives (CSRs). The Trainer is the first person a new CSR
spends time with at Chewy and will be their key contact for the first 3-4 weeks of training. Trainers set
the tone for the culture and deliver the skills and knowledge required to perform in their roles as new
CSRs. This will include Customer Service skills, tool navigation and policy/procedure training to ensure a
consistent and impactful onboarding experience for each new Chewtopian that joins Customer Service.
The Trainer will also provide on-going training support for experienced team members as required. As
part of the role, the trainer will participate in special projects and provide feedback related to business
initiatives that directly impact the learning experience.
What You'll Do:
  • Responsible for facilitating learning experiences, coaching learner performance, supporting nesting activities, and preparing team members for success throughout training.
  • Deliver virtual classroom training while applying adult learning principles to new and existing Customer Service Team Members.
  • Review and score customer calls using quality control guidelines to ensure learners are meeting established criteria; calibrate with other team members to ensure consistency in grading using speech to text analytical tools and evaluation of issue resolution, customer empathy and sentiment, and adherence to Chewy training and product specific knowledge.
  • Utilize data to guide decision making strategies to improve learner performance in preparation for moving from training to production.
  • Deliver individualized coaching and feedback, on behavior and performance, to learners to identify areas of opportunity and provide guidance for improvement and closing performance gaps.
  • Lead classroom management efforts and provide guidance to de-escalate issues as needed.
  • Make recommendations following the corrective action process for learners up to and including termination for attendance, behavioral, or performance related issues in partnership with Training Manager and HR.
  • Manage daily activities to support the learning experience such as assigning Performance and Learning Specialists to learners, overseeing completion of development sessions, ensuring e-learning completion, etc.
  • Communicate learners' successes and opportunities in real time in a direct, positive manner, and provide corrective action when necessary.
  • Maintain training records and other administrative tasks as required.
  • Lead or assist in special projects designed to improve team members' performance; including providing feedback on learning content design, analyzing QA data to identify opportunities for improvement in the learning environment, providing feedback and supporting Product with navigational tool enhancements for Oracle, CSR Buddy, etc.
  • Maintain business partner relations through effectively communicating with WFM, Operations, IT, HR, and internal L&D.
  • Display behaviors that are consistent with the Operating Principles and Chewy culture.

What You'll Need:
  • At least 120 days as a Coach, Team Lead, or two (2) years of experience in new hire and existing employee training programs
  • Must meet Performance and Quality metrics goals (averaged) for the last 30 days.
  • No corrective actions within the last 90 days
  • Flexibility to shift schedule as needed.
  • Must be able to meet virtual requirements outlined in the Handbook.
  • Strong experience in onsite and/or virtual training facilitation and class management skills.
  • Demonstrate excellent communication skills (written, verbal, and listening)
  • Solid interpersonal skills to effectively operate in the business environment.
  • Demonstrated ability to translate business needs into action and drive successful outcomes.
  • Proficiency in using Microsoft Windows and web-based applications such as Slack, Zoom, and Outlook for data entry, communication, engagement, and for rapid navigation through systems and the internet to search for information to help support our customers. This will include performing repetitive tasks such as typing and using multiple monitor screens.
  • Proficient in Microsoft Office Suite - Word, Excel, PowerPoint, Outlook
  • Ability to be flexible to business needs and adjust/compromise plans as needed.
  • Travel may be required.
  • Licensing will be required for Pharmacy programs.

Bonus:
  • Bachelor's degree preferred.
  • Previous training experience in customer service and/or other high-volume service-oriented industry
  • Experience in training technology platforms
  • Advanced Virtual facilitation skills a plus

Why Chewy Customer Service?
It's not just about us. It is also about what you get. That's why in Chewy Customer Service, you are
empowered to become your best.
  • YOU BELONG: Chewy is a place where you can be your authentic self. Our pet parents and partners are from everywhere--different places and different walks of life. It is what makes them unique. Likewise, Chewtopians are empowered to bring their perspectives to deliver on our mission!
  • YOU CAN GROW: Our culture is for those who thrive on delivering results and becoming your best - no matter your role or location.
  • YOU CAN MAKE A DIFFERENCE: You are encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
  • YOU WILL GET SUPPORT: When you join Chewy Customer Service, you will have ongoing training and development, resources, and opportunities to become your best.
  • YOU WILL GET REWARDED: Chewy has you covered when it comes to competitive wages,

medical & dental insurance, 401k, plus more! Of course, the biggest perk is the ability to work
together with other smart, driven, and passionate Chewtopians who are making an impact each
day
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

What Chewy employees say

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About Chewy

Sourced by ZipRecruiter

Chewy is a prominent player in the e-commerce industry, specifically dedicated to pet owners. Based in Dania Beach, Florida, the company was founded in 2011 with the aim to make pet shopping easier and more convenient. Chewy offers a wide range of products including pet food, toys, and other pet-related essentials from over 1,000 trusted brands, along with prescription food and medications from certified veterinarians. The company stands out for its dedication to providing 24/7 customer service and shipping orders over $49 for free. Chewy's mission is to be the most trusted and convenient online destination for pet parents everywhere by committed to delivering pet happiness.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

Year founded

2011

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